Real Estate Customer Service

With over two decades of experience in the Austin real estate market, including a pivotal role at The Progressive Real Estate Group, I've honed my expertise in investment strategies and due diligence, alongside exceptional negotiation skills. Achievements include driving market trend analysis for future growth and executing transactions that consistently maximize client value, showcasing a blend of analytical prowess and customer service excellence. MANAGING REAL ESTATE BROKER — The Progressive Real Estate Group Austin, Travis, January 2011 - Present

LICENSED REAL ESTATE AGENT — e-Executive Realty

Austin, Travis, December 2007 - January 2011

LICENSED REAL ESTATE AGENT — Keller Williams

Austin, Travis, March 2002 - December 2007

Aletha Smith

Managing Real Estate Broker

Phone 512-***-****

Email ad5xao@r.postjobfree.com

Address Pflugerville, TX 78660

• Marketing expertise • Decision Making

• Customer Service • Problem Solving

• Organizational Skills • Virtual tour creation

Maintained accurate records of all transactions, ensuring compliance with applicable laws and regulations.Advised clients on the best methods for marketing their properties to maximize value.

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• Collaborated with clients to understand their needs and objectives when purchasing or selling a property. Actively managed relationships with lenders, attorneys, contractors, and other professionals involved in the transaction process.

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• Negotiated terms of agreements between buyers and sellers to reach mutually beneficial outcomes.

• Managed and operated real estate offices, handling associated business details.

• Utilized various methods of communication to keep clients updated on progress.

• Conducted market analysis to determine pricing strategies for properties.

• Prepared detailed contracts, disclosures, and other documents required in real estate transactions.

• Assisted first-time homebuyers through the entire buying process from pre-qualification through closing.

• Utilized various methods of communication to keep clients updated on progress.

• Demonstrated exceptional customer service skills at all times when interacting with customers or colleagues. PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

LICENSED REAL ESTATE AGENT — JB Goodwin Realtors

Austin, Travis, August 1999 - March 2002

BOOKKEEPING ADMINISTRATIVE ASSISTANT — Austin Independent School District Austin, Travis, May 1996 - August 1999

SENIOR PATIENT ACCOUNT REPRESENTATIVE — Austin Diagnostic Clinic Austin, Travis, August 1992 - April 1996

PATIENT CARE TECHNICIAN — Mississippi State Hospital Whitfield, MS, June 1990 - August 1992

CERTIFICATION IN NURSING

— Hinds Community College

Raymond, MS,

• Negotiated successful real estate transactions with buyers and sellers.

• Created marketing materials such as flyers, brochures, and postcards. to promote listed properties.

• Utilized various methods of communication to keep clients updated on progress.

• Prepared detailed contracts, disclosures, and other documents required in real estate transactions.

• Managed multiple listings simultaneously while maintaining high standards of service.

• Advised clients on market conditions, prices, mortgages, legal requirements, and related matters.

• Guided and assisted buyers or sellers throughout the entire transaction process.

• Prepared payroll records according to established procedures.

• Provided administrative support to accounting staff including copying, scanning, and filing documents.

• Monitored inventory levels and updated records accordingly.

• Performed essential activities in the bookkeeper's absence to accommodate record maintenance consistency.

• Maintained inventory records.

• Provided professional customer service to parents and staff.

• Identified opportunities for improvement in existing processes through careful analysis of data sets.

• Updated patient information in the system regularly ensuring accuracy at all times. Maintained accurate records of all transactions and payments for audit purposes.Provided excellent customer service by addressing inquiries promptly and accurately, leading to increased customer satisfaction ratings.

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• Verified patient insurance coverage before scheduling appointments or providing treatment.

• compared diagnosis to proper coding using ICD-9 and ICD-10.

• Performed hourly rounds and responded promptly to call lights.

• Assisted patients with eating, bathing, and grooming, supporting activities of daily living.

• Monitored patient condition and reported changes to the nursing staff promptly. Provided direct patient care to patients with chronic illnesses or disabilities under the supervision of a registered nurse or other healthcare professional.

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EDUCATION

CERTIFICATION / LICENSE IN REAL ESTATE

— Austin Institute Of Real Estate

Aug 1996

Awards & Honors

References available upon request

• Real Estate Broker License

REFERENCES

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