Customer Service Office Manager

Shannon Tackett

***** **********; Clinton Township, MI 48038 586-***-****

ad5x9u@r.postjobfree.com

Career Objective

“Steadfast customer service professional coupled with extensive management experience. Consistently achieve record –high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.

Employment History

1-800 Hanson’s, Troy, MI 04/2009- May 5/2021

Command Center Dispatch Manager

Duties include:

Handle all customer calls and complaints

Contact new customers for appointment set up and confirmations messages via email or phone conferences.

Work directly with the general manager and sales representative to set up crew installations.

Quality inspector

Provided professional customer service.

Commercial 1st Roofing, Saint Clair Shores, MI 09/2005-3/2009 Office Manager

Duties include:

Handle all customer calls and complaints.

Create schedules for staff.

Contact new customers for appointment set up and confirmations messages via email or phone conferences.

Type memorandum for owners.

Provide professional customer service.

Areas of Expertise

Professional Management

Complaint Resolution

Progress Monitoring

Team Building

Microsoft work & Excel

Date Entry

Facilitator/Trainer

Scheduler

Education & Training

Face Academy

Overall G.P.A. – 3.9

Reference Available Upon Request

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