Customer Service Medical Billing

Location:

Posted:

May 25, 2024

Edvin Watson

Email: ***********@******.***

Permanent Address:

Ft. Worth, TX 76112

Professional Summary:

Seeking a position that will allow me to utilize my technical knowledge and customer service experience to achieve organizational and personal goals.

EDUCATION: Associates Degree in Medical Billing and Coding Everest College, Ft. Worth, TX July 2015

EXPERIENCE

Credit Acceptance Corporation, Dallas, TX Account Resolutions Specialist December 2022-Present

Evaluated Customer Accounts via inbound and outbound phone calls to assist with delinquent vehicle accounts.

Identified and resolved billing variances while keeping over 85% promise rate of paid account balances.

Completed daily audits of reports and identified opportunities for improvement in new hire training curriculum.

Exceeded all call quality metrics on a monthly basis and shared best practices with team members. CarMax, Ft. Worth, TX Buyers Assistant

October 2018–December 2022

Assisted Purchasing Department with maintaining inventory, Customer transfer of title, and final steps before purchase of vehicle.

Performed the imaging and database entry of 350 cars per day for CarMax.com.

Concluded vehicle secures while confirming appraisal sheet information for any discrepancies.

Completed vehicle inspections and communicated information accurately to Senior Leaders. Texas Harris Methodist Hospital, Ft. Worth, TX

August 2015-May 2017 Medical Assistant

Supported high professional Physicians while they treated and examined patients.

Oversaw administrative duties (scheduling appointments, answering phones, medical recording) in a facility of 32 doctors and over 500 daily patients.

Recorded patient electronic medical histories on Electronic Healthcare Records systems and maintained strict patient confidentiality.

Performed venipunctures, injections, and diagnostic procedures as directed by Physicians. SKILLS

Microsoft Word, Outlook, Excel, Teams and PowerPoint.

Negotiation, Purchasing, Procurement, Inventory Control, Medical Billing/Accounting, ICD-10, and Management.

LEADERSHIP & ORGANIZATIONS

Association of Information Technology Professionals Membership Team January 2015 – Present

Promoted from Membership team after the 2013 academic year

Increased membership to 200+ students by streamlining online and social media marketing efforts