Customer Service Help Desk
Resume:
Deandre T. Hines
Olney, MD ***** 202-***-**** ad5x95@r.postjobfree.com
SKILLS
Customer Service and Assistance
Advising and Coaching
Software and Hardware Issues
Help Desk Support
Sound Editing
Color Correction Knowledge
Sequence Selection
Sound Design
WORK HISTORY
TRAINING ASSOCIATE 03/2023 to CURRENT
Walter Reed Infrastructure Academy (PS2G) Washington, DC
Continuous monitoring of networks for threat actors
Vulnerability assessment and management
Incident Response
Network, application, and database scanning
Identifying and prioritizing the environment's assets including but not limited to, information technology (IT), organization technology (OT), and information
Assessing the security gaps, risks, and vulnerabilities of computer and network systems against Cybersecurity Capability Maturity Model (C2M2)
Providing recommendations on information security safeguard solutions
The planning and management of vulnerability remediation
Maintaining basic security documentation through GRC tools
Including control implementation, policies, procedures, plans, system inventory, security devices, System Security Plan, and Cloud Service Provider Customer Responsibility Matrices
Managing the implementation and maintenance of security devices, systems, and procedures
Seamlessly integrate into the organization's cybersecurity program
Communicate clearly and effectively with stakeholders and clients
FREELANCER VIDEO EDITOR 01/2019 to CURRENT
Self Employed Washington, DC
Evaluated and selected scenes for pacing, entertainment value, and continuity, trim shots and edit content.
Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.
Organized assets by collecting data from camera media, transcoding video, and audio files and managing file backup to digital asset management system.
Understood director's artistic vision and maintained alignment with vision throughout editing process.
Created and reformatted content across various social media and digital platforms.
Utilized demonstrable technical, editorial and creative storytelling skills in editing, producing and design.
Worked tight deadlines with team or independently and made quick creative editing decisions to maintain high quality of work.
Edited together video, audio still imagery and motion graphics for creative and informational multimedia projects.
CUSTOMER SERVICE CASHIER 03/2021 to 11/2021
Safeway
Redeemed coupons to discount purchases.
Maintained awareness of surroundings and secured cash to minimize loss potential.
Resolved customer complaints and maintained clean and tidy checkout area.
Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Maintained customer satisfaction with quick and professional handling of product returns.
Answered product questions using knowledge of sales and store promotions.
Utilized POS system to handle customer cash and credit card transactions.
Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
CUSTOMER SERVICE REPRESENTATIVE 01/2019 to 01/2021
Royal farms
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Updated account information to maintain customer records.
Answered customer telephone calls promptly to avoid on-hold wait times.
Provided primary customer support to internal and external customers.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services, and company information.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Mentored new team members on POS system operation, customer service strategies, and sales goals.
Helped customers complete purchases, locate items, and join reward programs.
Worked closely with shift manager to solve problems and handle customer concerns.
CUSTOMER SERVICE CASHIER 04/2018 to 05/2019
Giant Grocery store
Redeemed coupons to discount purchases.
Maintained awareness of surroundings and secured cash to minimize loss potential.
Resolved customer complaints and maintained clean and tidy checkout area.
Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Utilized POS system to handle customer cash and credit card transactions.
Answered product questions using knowledge of sales and store promotions.
Counted money in drawers at beginning and end of each shift.
Referred to price sheets and special sale bulletins to enter price changes.
Utilized various software applications to process customer orders.
Developed and managed relationships with customers to increase customer loyalty.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
EDUCATION
Liberal Arts And General Studies
Delaware State University, Dover, DE
High School Diploma
Kipp College Preparatory, Washington, DC
CERTIFICATIONS
CompTIA Security +
CompTIA A+ 220-901 & 220-902
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