It Support Field Service

**** ******** ***** ***** *********, TN *****

Home phone: 615-***-**** E: ************@*****.***

Objective

I would like to pursue an exciting and challenging position with a thriving technology company and team of individuals who help to make a difference in life.

Experience

March 2023 – May 2024 H&R BLOCK Field Service TECH

Setting up of IT equipment, computers, various monitors and printers, installed printer maintenance kits.

Reimaged workstations.

Supported network Infrastructure and troubleshooting.

Provided support remotely and managed dispatches for over twenty tax locations.

August 2022 – November 2022 3-D Technology LLC Field IT Support

Network migrations between major three hospital networks.

Migrating PC’s and printers over to new network.

Setting up room workstations and COW’s for Nurses and voice scribing for Doctors.

Cutting over network switches in data centers.

2019 – 2022 Advent Global Solutions Inc. Field Engineer IV

Certified Dell Computer Technician

Dell Service Provider for Unisys

Hardware repairs and troubleshooting

2013 - 2017 Asurion Nashville, TN Premier Support Solutions

Assist customers in resolving problems with wireless, cellular and mobile devices

Backed up data and restored data to devices.

Continual research using various search engines to find the quickest way to resolve problems for customer.

2009 - 2013 Publix Brentwood, TN Front Service Clerk

Customer service grocery bagging and carry out

Floor care and janitorial services

Stocking products

1999 - 2007 Dell Computer Inc. Nashville, TN Senior Technical Support

Tested and troubleshot Inspiron notebooks

Tested and troubleshot Dimension desktops

A+ Certified

Studied Network +

Education

MIDDLE TENNESSE STATE UNIVERSITY 2007- Dec 2014

Bachelors of Science in Recording Industry with concentration in Audio Production with Minor in Mass Communication.

ITT TECHNICAL INSTITUTE 1994-1999 Bachelors of Applied Science in Electronics Engineering Technology

Skills

Good with communicating with people, Good organizational skills. Track sequencing and music arranging, Multi-talented musician and songwriter, Setting up of equipment, microphones, loud speakers, consoles, etc. Pro Tools, Cubase, Abelton Live, Melodyne, Auto Tunes, Editing, Mixing and Critical listening, Vocal Comping, Vocal Tuning, soldering, reading schematics, troubleshooting AC and DC circuits. 20+ years operating video cameras, video documents, video editing, Final Cut Pro, iPhoto, iMovie, Avid Media Composer.

References available upon request

Contact this candidate