Systems Engineer Ii
Resume:
Pierre Knight
Sparks, NV *9436
248-***-**** - Cell
ad5x8e@r.postjobfree.com
Objective
I am seeking a position to further my career within the IT space in which I can utilize my current skill-set in order to meet new challenges and goals.
Experience
APRIL 2023 – JANUARY 2024
Internap Holdings, Atlanta, GA Systems Engineer II
●Respond to customer inquiries quickly, efficiently and per INAP timing goals (e.g., within X minutes).
●Linux administration and autmation using command line (BASH, SH)
●Windows Server Management using Powershell
●Command-line administration for Redhat, CentOS, and Ubuntu
●Managing Hyper-V instances and configurations
●Endpoint management and administration using Intune
●Leverage the INAP ticketing system(s) to track and manage customer requests. Complete ticket information accurately and ensure that all required fields are populated.
●Answer questions, process requests for services and troubleshoot problems accurately.
●Keep customers informed of the progress of their request throughout the resolution process using both written and verbal communication methods.
●Resolve issues quickly, efficiently, and accurately. Leverage INAP and technical best practices. Resolve issues per INAP timing goals.
●Troubleshooting and resolution tasks may include:
●Clearly identify the capabilities and limitations of the types of solutions that INAP offers.
●Change hosting options as needed while understanding and communicating to the customer any effects that the change may cause.
●Understand different Email clients and FTP clients as well as the options they provide.
●Fully understand DNS and how it works at distinct levels. Be able to configure a DNS server.
●Optimize options for a SQL server to run more efficiently.
●Read log files to locate issues with services to get them corrected.
●Understand options available with web servers and how changes can affect the entire server.
●Backup data to local / remote destinations and be able to restore the data.
●Use vCenter / SCVMM to perform actions on virtual machines and ESXi / Hyper-V nodes.
●Working with AWS, OpenStack, and Azure environments.
●Use monitoring systems to locate systems with issues that need attention.
●Manage a server using remote tools, such as KVM / IPMI, when the operating system of a server is not reachable via network.
●As needed, check the RAID status, and identify any issues with disks.
●Understand firewall / switch configurations and update them as needed.
●Ability to navigate a command-line interface to correct common issues.
●Ability to follow direction from senior Technical Support Engineers and retain knowledge gained.
●SSL configuration and Installation on both Linux and Windows operating systems.
MAY 2022 - APRIL 2023
NVIDIA Corporation, Santa Clara, CA Data Center Architect II
●Level 4 Data Center administration role, oversee power consumption, space utilization, supply management, team management, and leadership responsibilities.
●Oversight of engineers in insuring the success of their projects, by validating low level design, being an escalation point when problem arise and mentoring junior to senior engineer
●Lead on projects and design the technical implementation of Data center, compute and virtualization solution.
●Installation and implementation of Cisco, Mellanox, and other types of network switches
●Cabling of ethernet, fiber, and DAC, and management for Dell, HPE, and NetApps servers
●Creating and reading network diagrams using Microsoft Visio
●Maintain an efficient Disaster Recovery solution in case of critical events
●Ensure that all assets maintain High Availability at all times (NIC redundancy, Multiple Switches, Dual Power, RAID configuration, and off-site backups
●Maintain a clean and professional work atmosphere at all times
●Train new employees within our current culture and expectations
●Schedule Zoom, Microsoft Teams meetings frequently to discuss important topics Diagnosis, troubleshoot, and or repair damaged servers (part replacement, system configurations, IPMI settings, using iDRAC, iLO, BMC, and KVM)
●GPU and DPU deployment for AI and Machine learning projects
●Very well organized and self disciplined
●Self-starter and highly motivated demeanor
●Project Management tasks are handled frequently
FEBUARY 2021 - AUGUST 2021
Bridgewater Interiors/Adient, Warren, MI Systems Development Analyst
• Write code using C++, .NET, Python to create automation for workflows
• Troubleshoot previously written code to make it more efficient
• Answer calls via two-way radio for various IT related issues (within production)
• Attend company and team meetings to discuss issues, problems, and solutions
• Replace/repair IT related equipment throughout the plant
• Provision and image laptops, tablets, desktops for newly hired employees
• Maintain our sharepoint environment, assets, and users.
• Administer our server room (core router, switches, fiber and etc)
• Order new supplies from various vendors such as RICOH
• Create and modify network diagrams using Visio
APRIL 2018 - MARCH 2019
Ford Motor Company, Dearborn, MI Network Security Analyst
• Administer corporate security tools to secure 200k+ assets both internal and public facing Windows and Linux servers Update, modify, and create rules using Data Center Security by Symantec
• Assist server administrators with setting up data-loss prevention software (R1Soft and AWS Cloud) for local and offsite backups of server data
• Setup IPS and IDS services on new server builds before they can go into production • Administer security policies using Symantec Critical System Protection (SCSP) for endpoint protection Maintain effective DLP policies for prevention of PII or sensitive information
• Assist with DLP component upgrades and installations Schedule meetings with clients, vendors, and customers via WebEx to troubleshoot issues and discuss project management
• Monitor network traffic coming in and out of the infrastructure on a constant basis to ensure that nothing has been compromised
• Document any CVEs that are associated with any used software that has any vulnerabilities or exploits
• Host weekly team meetings to document all tasks performed, any trouble tickets, or general information Maintain our Sharepoint directory to include all needed documents, forms, and guides
• Perform DR tests for disaster recovery by working remotely as a team while maintaining
efficiency in the event of catastrophic failure to the facility or Data Center
• Create firewall security rules based on CBID (network diagrams) via Visio, HIR checklists, and other data
• Must be available on-call 24-hours around the clock for critical incidents via a pager • Work hand-in-hand with Server Operation Admins to update security agents and troubleshoot malfunctioning agents
• Light programming used HTML, Javascript, Python, Visual Studio, and Electron to create
tools for automated tasks to increase productivity
SEPTEMBER 2015 - APRIL 2018
Barracuda Networks, Ann Arbor, MI - Support Engineer III
• Support enterprise level clients via phone/email
• Assist clients with setting up their devices DLP in regards to setting up offsite backups, AWS configuration, and onsite local backups
• Hardening of different Operating Systems
• PCI Compliance auditing
• Disabling Protocols and Cipher Suites Penetration testing and network analysis • Determining open and unused ports Troubleshooting different issues related to
hardware, software, networking, client-level, and other scenarios Research issues occurring on new versions of firmware mentioned by clients to create bug fixes
• Remote Desktop Support frequently used
• I often use Wireshark to analyze network traffic from packet captures
• Email Security support (SPAM, Viruses, Phishing) Network Security support (VPN, IPSec, L2TP)
• Create virtual environments to recreate client-side issues Log ‘Feature Requests’ to be reviewed by development Multi-tasking is a small statement in my current position
• I assist with training new hires (call screening, support)
• Regularly attend support meetings to discuss issues
• My average cSAT (Client Survey Stats) is 4.7 out 5
• Regularly I am faced with unknown challenges that I must
• be able to diagnosis and resolve in a timely manner
• I work remotely from my home office when needed
JUNE 2013 - PRESENT
Buzzz Host, Romulus, MI - CEO/Director
• Virtual Computing
• VMWare administration
• Managing data-stores
• Hyper-Vadministration
• Linux server deployments (CentOS, Red Hat, Suse)
• AWS EC2 Management
• Provisioning LAMP stack builds.
• Migration support (Databases)
• Firewall, MySQL, DNS, and Email Administration
• Network Security, Patches, Kernel Updates, Package Mgmt, Cron job configuration
• Build, Configure, and Provision VPS and Dedicated Servers
• App development and script creation using PHP, Python
• Javascript, AJAX, JSON, Electron and REST API
• Backup administration (AWS, EMC w Fibre Channel)
• Administer data loss prevention software (R1Soft)
JULY 2010 - SEPTEMBER 2015
Acenet, Inc, Southfield, MI Linux Administrator
• Build, provision, and rack new servers in the data center
• Building servers specific to client requirements OS installation, Package
Management
• Software based firewall configuration
• Modifying and creating vLANs on the router Assign IP address blocks to the specific
VLANs
configure, and administer cPanel servers (1000+) Troubleshoot different errors mentioned by clients
• Analyze various log files to determine issues
• Adjust cPanel settings to match client needs
• Creating/Modifying DNS records
• Assigning IP addresses for local server accounts o Creating email addresses and passwords
• Webmail configuration
• SSL certificate installation and backup
• Setting up Mod Security rules for use with Apache & MySQL administration, repair and creation
• Configuring FTP and SSH access for local users
• Exim mail server confirmation
• Troubleshooting of e-commerce shopping carts
• Assist clients via online help desk, email, and or phone
• 90% of support is handled via online helpdesk
• 10% of support is handled via phone
• Provide solutions for a wide range of scenarios Hardware Testing (HHD, RAM, CPU, and Devices)
• Linux OS configuration, maintenance, and support
• Install different Linux distros specific to client needs Install packages using yum, apt, and cpan
• Setup security policies using /etc/hosts files
• Backup and upgrade to newer Linux releases
• Adjusting firewall rules for CSF and APF
• Server Administration
• Run kernel updates on Linux environments Troubleshoot kernel panics and their cause Setup automated tasks using Crons
• Network administration (firewalls, switches, routers)
• Add/Remove rules on our corporate firewall
• Create static routes to specific network segments
• Monitor network traffic using Cacti
• Inspect network data using Wireshark to troubleshoot issues with TCP, Email, and
File Transfers
• Virtual computing (Citrix, VMware, Hyper-V)
• Add/Remove virtual servers on the hardware node
• Running backups/snapshots of virtual machines
• Handling abuse issues (DMCA complaints, SPAM)
• Locating Phishing sites on our network
• Identify users on servers with malicious intent
• Disable outdated scripts within users web content
• Assisting clients with data migration and backups
• Using RSYNC to transfer files from server to server o Assist clients with restoring their server data
Education
NOVEMBER 2004 - NOVEMBER 2006
ITT Technical Institute, Canton, MI - A.S
• Computer Electronics and Engineering
Skills
●Critical Thinking
●Problem Solving
●System Administration
●Network Administration
●Web Development
●Virtual Computing
●Programming
●Microsoft Office
●Time Management
●Network Security
●Database Support
●Backup Administration
●Customer Service
●Leadership
●LAMP Stack
●Salesforce
●Visio
●Wireshark
●JIRA
●Share point
●TCP/IP
●VMware (vCenter, vMotion, vSphere)
●Amazon AWS
●Microsoft Azure
●Veeam Backup and Replication
●Intune
●Zerto Backups
●R1 Soft
●Service Now
●Software Development (Python, C++, Javascript, Docker)
Awards
Most Innovative (September 2018) - Ford Motor Company
Security Advocate (February 2019) - Ford Motor Company
References
Karesa Harrison - Security Manager - Ford Motor Company
Tony Long - Senior Support Manager - Barracuda Networks
Kimberly Maxwell - Regional Manager - Citizens Bank
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