Customer Service Representative
Resume:
Valley Complex., Marikina
City., 1802 Metro Manila
***********@*****.***
SKILLS
Ability to work effectively under time pressure and for long and extended hours
Ability to multitask
Diligence and dedication to work
A keen observer
Great sensitivity to the needs of others
A friendly, cheerful, and polite attitude
A strong passion to ensure customer satisfaction LANGUAGES
English
Filipino
JANA CLAIRE DC. NUADA
OBJECTIVE
To solve challenges in a tough role using effective/creative methods and to use my skills in the best way possible to achieve the company's goals. Additionally, I want to apply my knowledge and abilities as a customer service agent.
WORK EXPERIENCE
CONCENTRIX CSR TECHNICAL SUPPORT
August 2021 - September 2023 (UP TECHNOHUB COMMONWEALTH., QUEZON CITY) Acknowledging and resolving customer complaints
Assisting customer whose having a hard time to navigate our website. Processing orders online, assisting customer on how they can place an order on their own.
Ensure customer satisfaction and provide professional customer support Assisting customer whose having issue on their credit card accounts Filling fraud claims, disputes, processing payments EDUCATION
SAVEMORE MARKET CASHIER
September 2020 - February 2021 ( AMANG RODRIGUEZ AVE. COR EVANGELISTA ST. PASIG CITY) CHARACTER REFERENCE
SUN LIFE FINANCIAL INC. ASSISTANT SECRETARY
APEC SCHOOLS, 2016-2018
Accounting and Business Management - Senior High
June 2018 - July 2020 (SAN MIGUEL BLDG, SAN MIGUEL AVE ORTIGAS PASIG CITY) PAMANTASAN NG LUNGSOD NG MARIKINA, 2022
Bachelor of Science in Business Administration - Marketing Management Undergraduate
TANONG HIGH SCHOOL, 2015-2016
LIBIS ELEMENTARY SCHOOL, 2005 - 2012
JOHN MICHAEL G. VILLARANTE SERVER
Contact no. +639*********
Terry's Selection Inc. 2295 Chino Roces Ave, Makati, 1231 Metro Manila
ERIKA FAYE PAZ SECRETARY
Contact no. +639*********
The O Farm Hill Quezon City, Metro Manila
CAROLINE D. JUNSAY SFE MANAGER
Contact no. +639*********
4th Floor Centermall Building, #51 President’s
Avenue, BF Homes, Phase 1, Paranaque City
Provides a positive customer experience with fair, friendly, and courteous service.
Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases.
Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.
Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.
Provides pricing information by answering questions. Maintains checkout operations by following policies and procedures and reporting needed changes.
Support and facilitate the completion of regular reports File and update contact information of the clients Document expenses and hand in reports
Preparing Insurance applications, processing payment Field work to deliver the policy insurance contract Track clients payment due dates and reminding them if necessary Prepare and disseminate correspondence, memos and forms MEGAWORLD CORPORATION REAL ESTATE AGENT (CONTRACTUAL) October 2023 - April 2024 (TWO WORLD SQUARE., MCKINLEY HILL, TAGUIG CITY) Prepare comparative market research analysis to establish a realistic asking price (beyond what an online estimator can do)
Identify which assets are a property’s top selling points for that neighborhood Pinpoint the best places to invest money in improvements Stage the property to make it appealing to buyers
Photograph the property, inside and out
List the property on the local Multiple Listing Service (MLS)
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