Customer Service Store Manager

Accomplished Assistant Manager with in-depth experience consistently rising through ranks.

Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Energetic, highly organized and hard working with an outstanding customer service.

Has ability to manage boutique and department stores effectively including attendance, merchandising, and housekeeping standards.

Analyzes revenue and monitor sales, acts quickly to opportunities

Develop and train customer focused workforce, build relationships, utilize skills into sales.

Communicate with associates, corporate personal and customers in a clear, concise, understandable manner, and listen attentively to others.

Operate all equipment necessary to perform the job including phone systems, cash register, sensor-tag remover, and all other office equipment.

Performance Tracking and Evaluations

Sales Monitoring

Store Manager / Via Roma – Clifton Park, NY / 06.2017 – Current

Managed inventory control, cash control and store opening and closing procedures.

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Completed point of sale opening and closing procedures.

Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Assistant Store Manager / Huffman Koos – Farmingdale, NY / 02.2014 – 05.2017

Maintained positive customer relationships by responding quickly to customer service inquiries.

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

******@*****.*** 518-***-**** Halfmoon, NY 12065 Professional

Summary

Skills

Work History

Store Manager / Bachrach – Garden City, NY / 01.2012 – 01.2014

Managing and motivating a team to increase sales and ensure efficiency

Analyzing sales figures and forecasting future sales

Analyzing and interpreting trends to facilitate planning

Responding to customer complaints and comments

Organizing special promotions, displays and events

Plans, coordinates, and executes all Merchandise Calendar direction, campaigns, and sales promotions in a timely manner

Attending and chairing meetings

Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues

Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing

Ensures company standards are met

Prioritizes, plans, and adjusts schedules as necessary to maximize sales Store Manager / Men’s Warehouse – Manhattan, NY / 01.2010 – 01.2012

Assists Store Manager in responsibility for the store

Consistently creates a welcoming environment for the customer by greeting and assisting; as well as quickly responding to customer inquiries and needs

Demonstrates desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers

Assists Store Manager with providing a strong leadership presence and control in store, while ensuring that all customers receive good service and quality merchandise

Utilizes company tools to diagnose opportunities and develops action plans to improve performance

Identifies opportunities to drive traffic into the store through community events

Regularly communicates with Store Manager to discuss strengths, opportunities, and trends in business

Assists Store Manager in partnering with corporate office personnel to increase sales, drive/promote merchandise categories, and expand markets

Helps Store Manager in identifying training needs and providing ongoing training opportunities to the team as needed

Ensures all pricing, signage, and displays are correct at all times

Receives regular vendor deliveries and stocks sales floor in a timely manner Store Manager / Johnston & Murphy – Garden City, NY / 01.2005 – 01 - 2009

Increased sales volume significantly

Designed merchandise presentation strategies and special marketing campaigns, resulting in increasing the store traffic and profit

Hired and trained sales staff

Increased store inventory and expanded merchandise purchases

Responsibilities included purchasing, merchandising, customer service, and all facets of running a department store.

Beirut University College

Bachelor of Business

Achieving annual sales goals & targets

Successfully directing the sales force to achieve sales goals

Excellent problem-solving ability

Review operational reports and records to ensure adherence to manage payroll budgets

Ensure the proper channels of communication existing between the store and corporate office

Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, visual merchandising, and to convey other necessary information to management staff and associates

Motivate team to perform at a higher level by setting goals and following up

Conduct regular management meetings to review performance, operations, and employee relation issues, and to discuss strategy with management team

Personnel management and teambuilding

Education

Accomplishments

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Energetic, highly organized and hard working with an outstanding customer service.

Has ability to manage boutique and department stores effectively including attendance, merchandising, and housekeeping standards.

Analyzes revenue and monitor sales, acts quickly to opportunities

Develop and train customer focused workforce, build relationships, utilize skills into sales.

Communicate with associates, corporate personal and customers in a clear, concise, understandable manner, and listen attentively to others.

Operate all equipment necessary to perform the job including phone systems, cash register, sensor-tag remover, and all other office equipment.

Performance Tracking and Evaluations

Sales Monitoring

Store Manager / Via Roma – Clifton Park, NY / 06.2017 – Current

Managed inventory control, cash control and store opening and closing procedures.

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Completed point of sale opening and closing procedures.

Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Assistant Store Manager / Huffman Koos – Farmingdale, NY / 02.2014 – 05.2017

Maintained positive customer relationships by responding quickly to customer service inquiries.

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

******@*****.*** 518-***-**** Halfmoon, NY 12065 Professional

Summary

Skills

Work History

Store Manager / Bachrach – Garden City, NY / 01.2012 – 01.2014

Managing and motivating a team to increase sales and ensure efficiency

Analyzing sales figures and forecasting future sales

Analyzing and interpreting trends to facilitate planning

Responding to customer complaints and comments

Organizing special promotions, displays and events

Plans, coordinates, and executes all Merchandise Calendar direction, campaigns, and sales promotions in a timely manner

Attending and chairing meetings

Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues

Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing

Ensures company standards are met

Prioritizes, plans, and adjusts schedules as necessary to maximize sales Store Manager / Men’s Warehouse – Manhattan, NY / 01.2010 – 01.2012

Assists Store Manager in responsibility for the store

Consistently creates a welcoming environment for the customer by greeting and assisting; as well as quickly responding to customer inquiries and needs

Demonstrates desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers

Assists Store Manager with providing a strong leadership presence and control in store, while ensuring that all customers receive good service and quality merchandise

Utilizes company tools to diagnose opportunities and develops action plans to improve performance

Identifies opportunities to drive traffic into the store through community events

Regularly communicates with Store Manager to discuss strengths, opportunities, and trends in business

Assists Store Manager in partnering with corporate office personnel to increase sales, drive/promote merchandise categories, and expand markets

Helps Store Manager in identifying training needs and providing ongoing training opportunities to the team as needed

Ensures all pricing, signage, and displays are correct at all times

Receives regular vendor deliveries and stocks sales floor in a timely manner Store Manager / Johnston & Murphy – Garden City, NY / 01.2005 – 01 - 2009

Increased sales volume significantly

Designed merchandise presentation strategies and special marketing campaigns, resulting in increasing the store traffic and profit

Hired and trained sales staff

Increased store inventory and expanded merchandise purchases

Responsibilities included purchasing, merchandising, customer service, and all facets of running a department store.

Beirut University College

Bachelor of Business

Achieving annual sales goals & targets

Successfully directing the sales force to achieve sales goals

Excellent problem-solving ability

Review operational reports and records to ensure adherence to manage payroll budgets

Ensure the proper channels of communication existing between the store and corporate office

Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, visual merchandising, and to convey other necessary information to management staff and associates

Motivate team to perform at a higher level by setting goals and following up

Conduct regular management meetings to review performance, operations, and employee relation issues, and to discuss strategy with management team

Personnel management and teambuilding

Education

Accomplishments

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Energetic, highly organized and hard working with an outstanding customer service.

Has ability to manage boutique and department stores effectively including attendance, merchandising, and housekeeping standards.

Analyzes revenue and monitor sales, acts quickly to opportunities

Develop and train customer focused workforce, build relationships, utilize skills into sales.

Communicate with associates, corporate personal and customers in a clear, concise, understandable manner, and listen attentively to others.

Operate all equipment necessary to perform the job including phone systems, cash register, sensor-tag remover, and all other office equipment.

Performance Tracking and Evaluations

Sales Monitoring

Store Manager / Via Roma – Clifton Park, NY / 06.2017 – Current

Managed inventory control, cash control and store opening and closing procedures.

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Completed point of sale opening and closing procedures.

Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Assistant Store Manager / Huffman Koos – Farmingdale, NY / 02.2014 – 05.2017

Maintained positive customer relationships by responding quickly to customer service inquiries.

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

******@*****.*** 518-***-**** Halfmoon, NY 12065 Professional

Summary

Skills

Work History

Store Manager / Bachrach – Garden City, NY / 01.2012 – 01.2014

Managing and motivating a team to increase sales and ensure efficiency

Analyzing sales figures and forecasting future sales

Analyzing and interpreting trends to facilitate planning

Responding to customer complaints and comments

Organizing special promotions, displays and events

Plans, coordinates, and executes all Merchandise Calendar direction, campaigns, and sales promotions in a timely manner

Attending and chairing meetings

Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues

Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing

Ensures company standards are met

Prioritizes, plans, and adjusts schedules as necessary to maximize sales Store Manager / Men’s Warehouse – Manhattan, NY / 01.2010 – 01.2012

Assists Store Manager in responsibility for the store

Consistently creates a welcoming environment for the customer by greeting and assisting; as well as quickly responding to customer inquiries and needs

Demonstrates desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers

Assists Store Manager with providing a strong leadership presence and control in store, while ensuring that all customers receive good service and quality merchandise

Utilizes company tools to diagnose opportunities and develops action plans to improve performance

Identifies opportunities to drive traffic into the store through community events

Regularly communicates with Store Manager to discuss strengths, opportunities, and trends in business

Assists Store Manager in partnering with corporate office personnel to increase sales, drive/promote merchandise categories, and expand markets

Helps Store Manager in identifying training needs and providing ongoing training opportunities to the team as needed

Ensures all pricing, signage, and displays are correct at all times

Receives regular vendor deliveries and stocks sales floor in a timely manner Store Manager / Johnston & Murphy – Garden City, NY / 01.2005 – 01 - 2009

Increased sales volume significantly

Designed merchandise presentation strategies and special marketing campaigns, resulting in increasing the store traffic and profit

Hired and trained sales staff

Increased store inventory and expanded merchandise purchases

Responsibilities included purchasing, merchandising, customer service, and all facets of running a department store.

Beirut University College

Bachelor of Business

Achieving annual sales goals & targets

Successfully directing the sales force to achieve sales goals

Excellent problem-solving ability

Review operational reports and records to ensure adherence to manage payroll budgets

Ensure the proper channels of communication existing between the store and corporate office

Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, visual merchandising, and to convey other necessary information to management staff and associates

Motivate team to perform at a higher level by setting goals and following up

Conduct regular management meetings to review performance, operations, and employee relation issues, and to discuss strategy with management team

Personnel management and teambuilding

Education

Accomplishments

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Energetic, highly organized and hard working with an outstanding customer service.

Has ability to manage boutique and department stores effectively including attendance, merchandising, and housekeeping standards.

Analyzes revenue and monitor sales, acts quickly to opportunities

Develop and train customer focused workforce, build relationships, utilize skills into sales.

Communicate with associates, corporate personal and customers in a clear, concise, understandable manner, and listen attentively to others.

Operate all equipment necessary to perform the job including phone systems, cash register, sensor-tag remover, and all other office equipment.

Performance Tracking and Evaluations

Sales Monitoring

Store Manager / Via Roma – Clifton Park, NY / 06.2017 – Current

Managed inventory control, cash control and store opening and closing procedures.

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Completed point of sale opening and closing procedures.

Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Assistant Store Manager / Huffman Koos – Farmingdale, NY / 02.2014 – 05.2017

Maintained positive customer relationships by responding quickly to customer service inquiries.

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

******@*****.*** 518-***-**** Halfmoon, NY 12065 Professional

Summary

Skills

Work History

Store Manager / Bachrach – Garden City, NY / 01.2012 – 01.2014

Managing and motivating a team to increase sales and ensure efficiency

Analyzing sales figures and forecasting future sales

Analyzing and interpreting trends to facilitate planning

Responding to customer complaints and comments

Organizing special promotions, displays and events

Plans, coordinates, and executes all Merchandise Calendar direction, campaigns, and sales promotions in a timely manner

Attending and chairing meetings

Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues

Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing

Ensures company standards are met

Prioritizes, plans, and adjusts schedules as necessary to maximize sales Store Manager / Men’s Warehouse – Manhattan, NY / 01.2010 – 01.2012

Assists Store Manager in responsibility for the store

Consistently creates a welcoming environment for the customer by greeting and assisting; as well as quickly responding to customer inquiries and needs

Demonstrates desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers

Assists Store Manager with providing a strong leadership presence and control in store, while ensuring that all customers receive good service and quality merchandise

Utilizes company tools to diagnose opportunities and develops action plans to improve performance

Identifies opportunities to drive traffic into the store through community events

Regularly communicates with Store Manager to discuss strengths, opportunities, and trends in business

Assists Store Manager in partnering with corporate office personnel to increase sales, drive/promote merchandise categories, and expand markets

Helps Store Manager in identifying training needs and providing ongoing training opportunities to the team as needed

Ensures all pricing, signage, and displays are correct at all times

Receives regular vendor deliveries and stocks sales floor in a timely manner Store Manager / Johnston & Murphy – Garden City, NY / 01.2005 – 01 - 2009

Increased sales volume significantly

Designed merchandise presentation strategies and special marketing campaigns, resulting in increasing the store traffic and profit

Hired and trained sales staff

Increased store inventory and expanded merchandise purchases

Responsibilities included purchasing, merchandising, customer service, and all facets of running a department store.

Beirut University College

Bachelor of Business

Achieving annual sales goals & targets

Successfully directing the sales force to achieve sales goals

Excellent problem-solving ability

Review operational reports and records to ensure adherence to manage payroll budgets

Ensure the proper channels of communication existing between the store and corporate office

Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, visual merchandising, and to convey other necessary information to management staff and associates

Motivate team to perform at a higher level by setting goals and following up

Conduct regular management meetings to review performance, operations, and employee relation issues, and to discuss strategy with management team

Personnel management and teambuilding

Education

Accomplishments

Contact this candidate