Customer Service Team Leader

KELVIN H. NOBLES

205-***-**** ad5x72@r.postjobfree.com

OBJECTIVE

To obtain an Mid-level position within logistics by applying creative problem solving and management skills to achieve optimum utilization of resources, provide excellent customer service and maximize profits.

SKILLS & ABILITIES

• An experienced team leader with the ability to initiate/manage cross-functional teams and multi-disciplinary projects.

• Critical thinking, decision-making and problem-solving skills.

• Planning and organizing.

• Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer-based applications.

• Excellent customer service skills.

• Excellence verbal and written communication skills with various audiences and provide employees with instructions regarding processes and practices.

• Ability to read, interpret and draw conclusions from numerical data and written information.

• Software skills, include use of Microsoft Office and web-based application.

• Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer-based applications.

EXPERIENCE

FedEx, Anniston & Birmingham, AL

Sort Manager 2019-Present

·Serve as a champion for FXG’s Safety Above All Culture and supports all related initiatives

·Management responsibilities include, but are not limited to hiring, terminations, coaching, skills development, recognition and rewards, performance evaluations and management, discipline, addressing employee concerns and staff productivity

·Plan, organize, staff, direct and control the day-to-day operations of the assigned sort

·Ensure that cost and productivity goals are met

·Oversee or ensure daily visual inspections of loads ensure proper quality for customers and/or vendors

·Determine the Sort’s strategic goals and ensure safety, quality, service, cost, and productivity goals are achieved

·Orchestrate Sort strategy based on projected volume, head count, and other special circumstances and factors

·Direct and guide the Sort management team to ensure common understanding of operational updates and daily goals for the work area

·Foster a safety-conscious culture by supporting safety initiatives and ensuring appropriate documentation

Operations Manager, 2014-2019

·Responsible for, but not limited to hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity.

·Plan, organize and direct staff regarding specific day-to-day operations within the station or hub.

·Assign and manage employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable).

·Analyze operational performance through direct observation, interpretation of reports and collaboration with others.

·Determine opportunities for improvement of key metrics and execute action plans to achieve results

·Lead daily employees and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals.

·Participate in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters.

·Participate in the development of and responsible for administering company safety strategies and programs

·Investigate, resolve and/or escalates customer service issues, as appropriate.

·Train new employees regarding job duties and performance expectations and ensure compliance with FXG policies, procedures, and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, and dock safety

Lead Handler 2009-2014

·Sorted and placed packages on sorting machines that transfers the goods to loading docks.

·Ensured safe and successful transfer of packages and goods to their intended destination.

·Processed goods and documentation in a challenging warehouse setting.

·Loaded/unloaded packages and parcels under the directives of the receiving supervisors.

·Communicated efficiently with fellow workers, supervisors, and other members of the team.

·Operated automated and manual packaging machines.

·Moved and stored materials and products in according with Fedex to standards.

·Assisted with unloading trucks and displayed teamwork with other employees.

·Managed inventory control procedures and cycle counting to ensure the safe handling of parcels and packages.

·Loaded heavy packages on to the conveyor belt or on delivery trucks.

·Ensured timely pickup and delivery of packages to the intended destination.

EDUCATION

Jefferson State

Associate Degree Business Management

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