Customer Service Market Manager
Resume:
JS
JULIE SHINNEFIELD
OBJECTIVE
EXPERIENCE
** ***** ** ******** *******. Clear communication written & verbal
Time Management. Extremely organized. Energetic. Compassion driven.
An extremely positive individual with 30+ year
Experience in small & large retail environments.
RETAIL EXECUTION MANAGER – ACCELERATE360 – 2021 – PRESENT
HIRE STAFF TO COVER 171 STORES IN INDIANA
COVER UNSTAFFED STORES
INVESTIGATED LOW SALE STORES TO IDENTIFY REASON FOR LOW SALES.
TRAIN NEW REPS
ADVOCATED FOR ACCELERATE360 TO CONTINUE TO NETWORK TO BUILD STRONG STAFF.
UTILIZED ALL IMPLETEMENTED POLICIES DESIGNED BY COMPANY TO DEMONSTRATE ACCURATE REPORTING.
IMPULSE: RESET, MAPPING, CROSS REFERENCE SHEETS, FIXTURES, TOP MOUNTS & METAL MOUNTS. CHANNEL MOUNTS, UNDERMOUNTS, EXTREMEMLY COMFORTABLE WITH WALKING INTO 30 + BOXES OF IMPULSE AND FIXING IN ONE DAY.
MAGAZINES: CHECK LANES SET UP, LOW PROFILE QUE FLOW, MAINLINE FLOW, SEASONAL CHANGE OUTS, SHIPPER PLACEMENTS.
HIRING: WORKING IN CLEARCO, WORKING CLOSELY WITH HIRING HR, FOLLOW UP WITH PRE-EMPLOYMENT & EMPLOYMENT PAPERWORK,
TRAINING: ARRANGE DATE & TIME FOR TRAINING, BRINGING MATERIALS WITH ME TO EFFECTIVELY ADDRESS ALL ASPECTS OF SERVICES.
TRAVEL: LEAVING HOME ON MONDAY AND RETURNING ON FRIDAY. BETWEEN COVERING OPEN STORES, TRAINING NEW MERCHANDISERS, ADDRESSING LOW SALES STORES, HIGH BACKSTOCK OF IMPULSE.
MARKET MANAGER – TNG – 2015 – 2021
HIRE TO COVER ASSIGNED TERRITORY IN ILLINOIS
COMPLETED ALL REQUIRED COMPETENCIES TO CREATE A STRONG TEAM.
TRAVEL: THIS TERRITORY WAS SMALLER IMPRINT SO OVERNIGHT STAYS WERE ONCE A MONTH.
COVERED OTHER MARKET MANAGER AREAS, TO ADDRESS STORE ISSUES, TRAIN,
OTHER SERVICES PROFICIENT: READERLINK, IMPULSE, MAGAZINES, JACK LINKS, RESETS, REFRESHES, AVANTI, DESIGN-DESIGN, KROGER FINANCE, BC3 ENDCAPS IN MEIJER, RAINX.
DISTRICT TRAINING MANAGER – FAMILY DOLLAR – CREVE COURE ILLINOIS 3/2004 – 9/2015
STAFF BASE STORE
TRAVEL TO MULTIPLE LOCATIONS TO SUPPORT AND TRAIN STORE MANAGEMENT.
COMPLETE STORE SET UP
RESESTS, UNLOADING OF TRUCK, STAFFING FOR TRUCK DAY.
WORKING WITH THIRD PARTY VENDORS TO SERVICE ANCILLARY SERVICES. (EX. PREPAID PHONE SERVICE, MAGAZINES)
INVENTORY PREP FOR HOME STORE AND ALL STORES IN OUT DISTRICT. WORKING CLOSELY WITH WIS.
SKILLS
REFERENCES
Strong communication abilities to give and receive different levels of information.
Positive leadership skills to motivate and manage team effectively.
Problem-solving skill to determine root of problem & effectively find an effective solution.
CHRISTINE RAMSEY – TNG – CO-WORKER
MEGAN CHISM – ACCELERATE360 – CO-WORKER
KENNETH LEBAR – ACCELERATE360 – SUPERVISOR
RONALD WILLIAMS – ACCELETATE360/TNG – CO-WORKER
LEADERSHIP EXPERIENCE
Revitalized a low sales store retaining current staff and built a strong effective team.
Supported team contribution & collaboration.
Won team player of the year TNG
Propelled assistant store manager to a strong store manager.
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