Customer Service Representative

SKILLS

EXPERIENCE

TREMAYNA BYRD

903-***-**** ad5x4w@r.postjobfree.com Columbus, Ohio 43232

This Customer Service Representative is pro cient and organized with 1 year of experience. This representative is skilled in the use of MS O ce applications including MS word, Excel, MS PowerPoint and Internet Explorer. She has experience and knowledge of, Zendesk and Salesforce. She enhances customer experiences by employing service - oriented behaviors ;having a true understanding of customers desires. This representative is very detailed- oriented. Sometimes takes work home in order to improve customer satisfaction experience. She collaborates with sta f members to enhance service experience and exceed team goals. She is a true addition to any company she chooses to works with . Maintained and managed customer les and

databases.

• Achieved high satisfaction rating through proactive one-call

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• Resolutions of customer issues. Maintained customer satisfaction with forward- thinking

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Strategies by focusing on addressing customer needs and

• Clari ed customer issues and determined root cause of problems

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• To resolve product or service complaints. • Challenging situations with ease

• CRM Software • Agent Support

• Order Placement • File Management

• Collaborative Environments

CUSTOMER SERVICE AGENT

LiveOps/ Freelance Company

columbus, OHIO

July 2021 - November 2021

Demonstrated excellent communication skills, both verbal and written, in order to e fectively interact with customers.

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• Performed data entry tasks accurately and in a timely manner.

• Managed workload independently with minimal supervision from team lead or manager.

• Utilized problem-solving techniques to identify solutions for complex customer inquiries.

• Developed strong communication skills while interacting with customers from diverse backgrounds.

• Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided. CUSTOMER SERVICE REPRESENTATIVE

Teleproformance

Salt Lake City,, UTAH

November 2020 - June 2021

• Active Listening

• Email Managment Cross-Selling

• Self-Oriented

• Reasearch skills, Workload Prioritization

• Teamwork

EDUCATION

• Customer

• Relationship

• Management (CRM)

• Service-oriented Professional

• Time Management

• Maintained a high level of professionalism when dealing with di cult customers. Demonstrated excellent communication skills, both verbal and written, in order to e fectively interact with customers.

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• Provided exceptional customer service to clients in fast-paced call center environment. HIGH SCHOOL DIPLOMA

Marion, 1265 Koebel rd. Columbus, OH 43207

Jun 2008

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