Customer Service Representative
Resume:
Tasabeeh Dfaallah
Sharjah, United Arab Emirates
ad5x2e@r.postjobfree.com
no
https://www.linkedin.com/in/tasabeeh-dfaallah-346a Accomplished Customer Service Representative of six years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated with five years of customer service experience within dynamic, fast-paced banking environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Energetic, results- oriented team-player eager to bring strong administrative skills to growing company in need of top-level support. Hardworking Assistant familiar with excel and project management. Passionate about business success and talented at supporting executive, team and customer needs. 03.2023 - 01.2024 Senior customer service representative Teleperformance, MOHRE - Sharjah, UAE
Assisted customers with varying questions using product knowledge and service expertise.
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Processed inbound customer calls, providing information on service or product upgrades.
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Participated in regular training to maintain up-to-date knowledge on company products and policies.
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Managed high-volume customer queries simultaneously through effective multitasking.
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Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
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Acted as reliable Subject Matter Expert (SME) by providing prompt and accurate expertise to other support agents.
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10.2017 - 03.2023 Customer Service Representative
Emirates Islamic Bank / Tanfeeth - Dubai, UAE
Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
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Assisted customers with varying questions using product knowledge and service expertise.
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Professional
Summary
Work History
Answered customer telephone calls promptly and improved on-hold wait times.
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Adhered strictly to policies and procedures for continued company compliance.
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Assisted customers with product complaints, logging issues for investigation and providing replacement items.
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Participated in regular training to maintain up-to-date knowledge on company products and policies.
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Took ownership for customer correspondence to deliver exceptional customer service levels.
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02.2017 - 09.2017 Front desk officer
Arabian Center Mall, Lalas - Dubai, UAE
Reviewed expense reports and invoices to assist with monthly accounting processing.
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Streamlined operations by organizing files and documents to implement improved workflow and organisation.
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Exceeded assigned goals by partnering with staff to implement best practices.
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Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
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Responded to telephone enquiries from clients, vendors and members of public.
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Verified documents and associated records to catch and resolve discrepancies.
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Maintained tidy reception area to provide visitors with positive first impression of company.
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08.2014 - 07.2015 Office Executive Assistant
G.C.S. Engineering - Khartoum,Sudan
Accurately executed secretarial tasks, maintaining smooth administrative operations.
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Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
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Registered visitors, guests and contractors upon arrival, providing access passes.
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Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
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• Processed invoices and financial data with strong eye for detail. Monitored and proactively replenished office supply inventory for seamless operations.
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Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
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11.2013 - 02.2014 Secretary
Red Rock For Mining Co. Ltd - Khartoum, Sudan
Received and placed telephone calls to clients and prospective clients.
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Screened and directed incoming phone calls and distributed correspondence effectively.
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Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
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Prepared professional high quality presentations using Microsoft PowerPoint and Excel spreadsheets.
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Skills • Arabic /English bilingual customer • Report writing support
• Training plan development
• Fast typing speed
Performance coaching and
mentoring
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• Positive customer interactions
Executive presentation
development
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• Letter writing
• Data entry
03.2013 - 12.2015 Master of Business Administration, Business, Sudan Academy Of Science - Khartoum, Sudan
Strategic Planning Time Management Team Leadership 03.2004 - 11.2009 Bachelor of Science, Biology, Khartoum University - SUdan, Sudan 2009 Bachelors honors degree, Zoology, university of Khartoum faculty of science, English : excellent Arabic : native English
Intermediate
Arabic
Native
Education
Languages
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