Customer Service Financial Services

Mahesh Gangaprasad Enugandula

Mobile: +919********* / 797-***-****

Email: ********@*****.***

Objective: To secure a challenging position in an organization, where I can effectively contribute my skills which will help me to explore myself fully & realize my potential

●Currently working in MyHealthmeter Services Pvt. Ltd. as Network executive since July 2023 to till date

●Worked in Health Assure Pvt. Ltd. as a Networks and Operations Executive since March 2018 to June 2023

●Worked in Datamatics Financial Services Pvt. Ltd. since August,2014 to March 2018

●Certification in Tally ERP 9 for 6 months from Nov’13 to Jun’13

Department: Networks July 2023 to till date

Company Name: My Health meter Services Put Ltd

Role: Operations and Networks Executive

Team Size: 10

Modules Handling: Arranging medicals of clients through Diagnostic center

Description:

Networks Executive is responsible for helping and solving problems which

are related to arranging medicals of clients at Diagnostic centers

Roles & Responsibilities: Designation (from July 2023 to till date)

●Empanelment of Diagnostics centres PAN INDIA for corporate clients

●Maintaining better relations with the centers for the growth of the company

●Solving queries regarding payment of Diagnostic center

●Ensuring smooth working between clients and Diagnostic centers for better output

Department: Networks March 2018 to June 2023

Company Name: HealthAssure Pvt Ltd Role: Operations and Networks Executive Team Size: 20

Modules Handling: Arranging medicals of clients through Diagnostic center

Description:

Networks Executive is responsible for helping and solving problems which are related to arranging medicals of clients at Diagnostic centers

Roles & Responsibilities:

●Analyzing of grievance data – To reduce the number of issues / concerns from operations team.

●Providing better facilities as per client / customer convenience in order to attract more number of customer in enhancing business growth.

Team: Customer Service August 2014 to March 2018

Client Name: Bosch & Siemens Home Appliances Pvt. Ltd.

Role: Customer Service Associate

Team Size: 24

Modules Handled: Solving queries and taking escalations of customer related issues

Description:

Customer Service Associate Team is responsible for helping and solving problems which are related to

Products by arranging technician visit at customer place.

Responsibilities:

●Helping customers on prompt basis appliances related issues

●Escalating issues to higher authorities by communicating

●Interaction with Team Leader and client for improvement in better after sale service support

●Maintaining better team work enthusiastic work environment

Operating Systems : Windows 2000/2003/2007/2010, Windows XP/Vista/7.

: Linux – Libre office – word, excel, writer.

: Excel Advanced, Chat GPT + AI

●Completed Bachelors Degree in Commerce from Kirti College of Arts, Science & Commerce, Mumbai University with 50% in year 2011

●Completed H.S.C from Kirti College of Arts, Science & Commerce,Mumbai University with 62% in year 2008

●Completed S.S.C from Sharadashram Vidyamandir School with 62.53% in year 2006

●Date of Birth : 24th January, 1990

●Marital Status : Unmarried

●Nationality : Indian

●Current Address : 1908, 19th Floor, G Wing, SRA Mahalaxmi Housing Society

●Languages Known : English, Hindi, and Marathi & Telugu

●Hobbies : Reading about history, playing cricket, carrom, football Keen to know about architecture, drawing, crafts

Description:

I hereby declare that the information furnished above is true to the best of my knowledge.

Place: MUMBAI (Mahesh Gangaprasad Enugandula) Date: May 2024

Project Experience

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