Customer Service Lab Assistant

Tijonna Holmes

Marietta, GA

**********@************.*******.***

+1-404-***-****

Authorized to work in the US for any employer

Work Experience

Phlebotomist/Lab Assistant

Wellstar Health System - Marietta, GA

March 2023 to February 2024

Venipuncture

Specimen processing

Phlebotomist/Lab Assistant

Emory Healthcare - Decatur, GA

October 2021 to March 2023

Venipuncture

Processing

Epic

Phlebotomist/Lab Assistant

Wellstar Health System - Marietta, GA

December 2020 to September 2021

Full Time

Collecting blood specimens for inpatient labs at Wellstar Cobb/ Douglas hospital! Phlembotomy Technician

PediaDoc - Atlanta, GA

July 2018 to March 2020

• Performed a variety of venipuncture techniques.

• Collected and process blood specimens from patients using Epic.

• Maintained records of laboratory supplies and inventory.

• Maintained sanitation standards in the lab.

• Provided guidance and training to new employees and interns. Phlebotomist Technician

New Hope Learning Center - Jonesboro, GA

January 2018 to December 2019

• Venipuncture / Capillary Blood Collection.

• Empathetic Customer Service.

• Excellent Communication Skills.

• Specimen Preparation.

• Medical Records Data Entry / Coding.

• Insurance / Payment Processing.

Education

College Prep

West Georgia Technical College - Douglasville, GA

2014 to 2016

College prep

Benjamin E. Mays High School - Atlanta, GA

2003 to 2007

Skills

• Anatomy And Physiology (5 years)

• ICD-10

• Vital Signs

• Providing great customer service dcx DECLARATION I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars. gbgb

• Communications (10+ years)

• Cash Handling (10+ years)

• Customer Relations (9 years)

• CSR

• Medical Coding

• Call Center

• Telephone Skills (10+ years)

• Customer Service (10+ years)

• Triage

• Venipuncture

• Medical data entry

• Patient Care

• Coffee Experience

• Laboratory Experience

• Medical Terminology (10+ years)

• Customer Support

• Customer Service

• Insurance Verification

• Pharmacology (3 years)

• CPT Coding

• Medical Records

• Telecommunications (5 years)

• Phlebotomy

• Patience, clear communication skills, positive lanuage, time management skills, goal oriented focus

& tenacity dcvdc dxcx

• EMR Systems

• Cashier (10+ years)

• Customer Care

• Healthcare (10+ years)

• Medical Billing (6 years)

Certifications and Licenses

Certified Phlebotomy Technician

Driver's License

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