Customer Service Quality Control
Resume:
EXPERIENCE
PIZZA HUT WMCA, NV
Regularly review product quality
Supervise shifts
Praised staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products, entered orders into vendors programs
Ensure compliance with sanitation and safety regulations
Manage restaurant's image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create reports on daily expenses, profits, and labor
Promote the business through word-of-mouth and restaurant events
Responded quickly and appropriately to customer complaints
Train new and current employees on proper customer service practices
Checked in all inventory at the time of delivery to ensure all items were accounted for
Implement policies and protocols that will maintain future restaurant operations.
WINNERS HOTEL AND CASINO, WMCA NV
07-16-2021/ 05-25-22
I over see daily functions of the restaurant. Assist where and when I’m needed. I help our sister casino when they need something for the restaurant. I account for net amounts from the evenings sales. I help clean, stock the server line as well as the dinning area. I ensure the customers are satisfied with their meals and their services.
CARRY ON TRAILERS, WMCA NV
12-17-2021 / 08-16-2021
I was Quality Control and the Weld Shop Supervisor. I inspected all the trailers that were produced before going down the line. I kept track of trailers built by recording them on the welder’s pay sheets. I accounted for all weld shop employees and made sure they had what they needed to do their jobs properly. I ordered supplies when needed and followed all OSHA protocols and ensured safety for everyone. Ensured the daily production list was completed for shipping the following day. Ensure d the shop was clean and up to standards
EDUCATION
06-2018/ 08-2020
OPTIONS – ALBERT LOWRY HIGH
I completed my HI-SET, all with very high scores
POST UNIVERSITY- Bachelors Degree in Equine Science.
COMMUNICATION
I have excellent verbal and written and active listening skills. I give feedback when I think someone is asking or is wanting to know my opinion. I have great conflict resolution skills as well as presentation skills, collaboration and persuasion skills.
LEADERSHIP
I am extremely motivated, and I am picky about my time management. I am creative and a problem solver. I like to build my reams confidence up; I am reliable and dependable. I like to lead by example and being late is not acceptable. I have a positive and outgoing personality and I enjoy conversating with people. I think teamwork is very important at any company, not just one person can run a store on their own.
REFERENCES
DAN LANGENFELD
JASON KLEIWER
ASHLEY FRAGIONE
ASSISTANT RESTURAUNT MANAGER, SERVER
OBJECTIVE
To secure a stable position with a reputable company to expand my skills, and to utilize my knowledge.
SKILLS & ABILITIES
I have interpersonal skills as well as customer service skills and ability to work with a team and the ability to communicate with coworkers and customers.
VITALS
5370 Jungo Road Winnemucca, NV
E **********@*****.***
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