Customer Service Social Media
Resume:
Christy Radico
Conway, SC *****
***********@*****.***
Beverage Manager and Lead Bartender with over 8 years of progressive experience, excelling in the creation of innovative cocktail recipes and seasonal menus that drive sales growth. Demonstrates exceptional leadership in training and mentoring teams, ensuring top-notch customer service and operational efficiency. Eager to apply a blend of fine dining expertise, event planning, and social media management skills to foster business growth and elevate customer experiences. Work Experience
Beverage Manager
Twenty One Pips - Ardmore, PA
June 2022 to March 2024
Spearheaded a team of bartenders, delivering top-notch customer service and premium quality beverages
Conceptualized and introduced innovative cocktail recipes and seasonal menus, driving sales growth Fostered robust relationships with regular customers, enhancing customer loyalty and business growth Efficiently managed cash transactions and performed opening/closing duties, ensuring operational smoothness
Successfully resolved customer complaints, maintaining high levels of customer satisfaction Recruited and trained new employees, enhancing team performance and productivity Performed meticulous daily and weekly inventory checks, ensuring optimal stock levels Oversaw procurement of alcohol and front of house supplies, ensuring quality and cost-effectiveness Collaborated with clients on event planning, ensuring successful execution and customer satisfaction Introduced a profitable Happy Hour initiative, resulting in significant sales increase Implemented efficient systems and processes, improving operational efficiency and productivity Maintained strong vendor relationships, ensuring quality supplies at cost-effective prices Boosted team morale by initiating staff engagement programs, leading to improved service quality. Lead Bartender
214 Restaurant - Media, PA
February 2022 to May 2022
Spearheaded the creation of innovative cocktails by integrating the latest mixology trends with infused liquors and house-made syrups
Enforced strict cleanliness protocols for bar equipment, adhering to local and state sanitation regulations Recruited and mentored a high-performing team, fostering a culture of exceptional service Proactively addressed potential service issues, ensuring customer satisfaction and repeat business Boosted bar's reputation and customer base through unique drink offerings and superior service Elevated bar's market position by innovating drink menu, leading to increased patronage. Pioneered a training program enhancing team's mixology skills, uplifting service standards. Cultivated a team-oriented environment, significantly reducing staff turnover. Lead Bartender
Rams Head Tavern - Clifton Heights, PA
October 2021 to March 2022
Led training sessions for new staff, ensuring adherence to cash handling protocols Innovatively crafted a guest-inspired drink menu, driving a surge in liquor sales Efficiently organized weekly and private events, demonstrating strong coordination skills Successfully managed opening and closing operations of the bar Boosted customer satisfaction and revenue through personalized service and menu offerings Mentored new team members, fostering a collaborative and efficient work environment. Bar Manager
Chadds Ford Tavern - Chadds Ford, PA
October 2018 to May 2020
Spearheaded the development of innovative signature cocktails, aligning with seasonal menu shifts Boosted bar revenue through strategic drink creation and menu planning Led social media management, driving increased customer traffic Oversaw the hiring and training process of new bartenders, fostering a high-performing team Effectively organized events for large parties, enhancing customer experience and satisfaction Enhanced team performance by recruiting, training, and mentoring new bartending staff. Implemented customer feedback mechanisms that improved menu offerings and service. Enhanced supplier relations, ensuring high-quality ingredients for signature cocktails. Manager
GG Italian - Glen Mills, PA
June 2016 to October 2018
Managed daily operations, ensuring smooth workflow and customer satisfaction Innovatively designed and implemented bar menus, boosting customer engagement Led hiring and training of staff, fostering a collaborative work environment Effectively resolved conflicts, maintaining a positive atmosphere Oversaw inventory and P&L, resulting in optimal resource utilization Revolutionized the bar experience, making GG Italian the go-to spot for unique libations and events. Introduced unique events at GG Italian, transforming client experience and loyalty. Refined supply chain logistics, ensuring timely deliveries. Education
College in Business
Delaware County Community College - Media, PA
September 2000 to May 2002
Skills
• Bartending Social Media Management
Serving Experience Event Planning
Team management Leadership
Account management Sales
Customer service Management
Hospitality Profit & Loss
Restaurant Management Budgeting
Pricing POS
Interviewing Menu planning
Fine dining experience Hospitality management
Events management Food service
Mixology Creative Thinking
• Cash handling
• Time management
• Shift management
• Culinary experience
• Team management
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