Customer Service Operations Manager

Victor E Clark

Address: *** ********* *****, *********, ***** 76001

Phone: 817-***-**** Email: ad5x0n@r.postjobfree.com

LinkedIn: victor-clark-15044b35

DIRECTOR OF OPERATIONS

A versatile, accomplished, and goal-driven Operations Manager with skills in providing the vision, quality, and leadership in distribution, production, operations management, employee development, safety training, and sales/customer service. Possess leadership skills to build departmental infrastructures for multiple departments while facilitating smooth transitions during periods of significant change and growth. Extremely effective at integrating operational systems/processes to solve complex business problems and recognized for fostering open lines of communications, making effective decisions under adverse conditions, and quickly revising tactics to achieve goals within aggressive time frames. Excellent Customer Relationship Management and out of the box thinker and create innovative ideas for solving everyday problems more efficiently. Effective team leader with active coaching, mentoring, and training skills and possess multi-task capacity, working independently and in a team, as well as the flexibility to meet shifting goals and tight deadlines. Possess excellent verbal and written communication skills with good interpersonal, managerial, and organizational skills to communicate with different departments and the public and work in a fast-paced and demanding environment.

Skill Areas: Excellent Communication Skills Contract Negotiations Continuous Improvement Cross-Functional Leadership Customer Service management Supply Chain & Logistics Transportation Management Budget and Cost Analysis Profit & Loss Management Sales and Marketing Management Procurement Management TQM (Total Quality Management) Safety Management (OSHA, Food) Distribution Management Maintenance Management Problem-Solving Business Acumen Business Logistics Lean Manufacturing with a degree in Biology

PROFESSIONAL EXPERIENCE

FLYING FOOD GROUP Grapevine,TX (2019-2024)

Operations ManagementFlying Food Group is a privately-owned mass foodservice distributiion provider of exceptional meals for the world's premier airlines and leading retail brands, which is based in the United States.

●Responsible for identifying significant manufacturing and distribution inefficiencies and implement corrective and preventive controls to improve profitability with an enhanced lean vertical process flow for Star Bucks 14 SKU RTE specialty food line. Unloading and loading via forklift when needed

PARADISE PRODUCE Dallas, TX (2017-2019)

GM/Plant Manager A mass distribution fulfillment center with a staff of 28 that included 5 direct reports and a customer base that included Parkland Hospital, Various North Texas school Districts, Sysco/Fresh Point, WinCo, Save A Lot, Safeway, Blue Apron, Hello Fresh.

●As General Manager, accountable for continuous improvement direction and lean business process performance to achieve probability with a 12 refrigerated fleet unit.

●Restructured the sales department that includes new sales director with a 15% increase in sales within 3 months

●Implemented processes to increase GP by 5% within 30 days with existing sustainability.

●The operations and transportation team reduced operating expenses 15% within 6 weeks via reducing staff, rescheduling drivers, and reconfiguring delivery routes.

●The customer service team increased customer order taking above 90%.

●Increased our delivery service level to 99% and sales growth by 8%.

●Team building and retention

●Forklift use capacity when needed

HARDIES FRESH FOODS Austin, TX (2015-2017)

GM/Plant Manager A broad line mass distribution fulfillment center with a staff of 60 that included 7 direct reports and a customer base that included J.W. Marriott, Cy-Fair ISD, Samsung, Apple, IBM, Intel, Dell, Torchy’s Tacos.

●As General Manager, responsible for the direction and continuous lean business process performance to achieve probability with 20 vehicles refrigerated fleet.

●The sales team of 6 increased regional business by over 15%.

●The operations and transportation team reduced operating expenses 25% within 9 months via rescheduling drivers and reconfiguring delivery routes.

●Increased operating income by more than 50% by implementing a better lean manufacturing process flow with more internal vertical integration.

●The customer service team increased customer order taking above 90%.

●The transportation team achieved a weekly 93% of on-time delivery.

●Work with Sales strategically to expand marketing growth by 14%

●Forklift capability and capacity when needed

DEL MONTE FRESH N.A. Portland, Oregon (2014-2015)

GM/Plant Manager A mass manufacturing and distribution facility with a staff of 180 that included 6 direct reports and a customer base that included Wal-Mart, Costco, Fred Meyer, Food Service of America, Sysco distributors, 7-eleven, CoreMark.

●Responsible for the direction and lean business process performance to achieve probability with 2-shift staffing of 190 associates with a 7 refrigerated fleet unit.

●The sales team of 3 increased sales by over 15% year-to-year.

●Led the strategy of the new sales market with institutional foodservice category

●Slashed costs by 25% in the first 9 months of tenure.

●Increased OI over 200%.

●Restructured & improved financially poor performing departments by 60% to operate above the target benchmark.

●Implemented certified organic processing for the new business market.

●Team building and retention

COUNTRY FRESH INC. Grand Prairie, TX (2009-2014)

GM/Plant Manager A mass manufacturing and distribution facility with a staff of 190 including 7 direct reports and a customer base that included Wal-Mart, QuikTrip c-stores, Race Trac, American Airlines, Kroger, 7-eleven, American Aitlines.

●Accountable for the direction and lean business process performance to achieve probability with staffing of 185 associates

●Increased weekly sales from 135k in 2009 to 500k in 2013 that included 8 new Walmart DCs, 3 QuikTrip DCs, and school business, increased productivity by more than 300% in 5 years.

●Reduced inventory loss by 75% and rose gross profit from 0 to 9% within 4 years

●Restored profitability and efficiency with a rating of over 95% and reduced labor by 31% via detail training, restructuring, and reorganization

●Gained SQF level 2 status within 6 months of tenure

READY-PAC PRODUCE Ft. Worth, TX (1998-2008)

Operations Manager (USDA Facility)A mass manufacturing and distribution facility with a staff of 450 including 8 direct reports and a customer base that included Wal-Mart, Associated Wholesale Grocers, HEB grocery, 7-eleven, American Airlines.

●As day Operations Manager and a core member of the leadership team, responsible for all day lean manufacturing and direction that achieve daily profitability with staffing of 230 associates

●Maintained costs under budget by 15% on an annual basis.

●Implemented and achieved a 99% rate success Safety Coordinator for 6 years.

●Led the design and inception of our warehouse and specialty departments for our company overall99.5% customer service level

●Reduced labor year to year by 6% by continuous improvement to increase PPMH and reassigning personnel roles.

●Improved product yield/output by 25% within 3 months.

●Achieved 21% profitability of startup “Specialty” product line within 6 months.

●Ground zero business development

●Key role in team recruiting, building, and retention

●Forklift capability and capacity when needed

EDUCATION:

B.S. Degree

HACCP Certification

PQCI Certification

FSVP Certification

Bi-lingual (Spanish)

Contact this candidate