Customer Service Care
Resume:
Detroit, MI *****
ad5x0e@r.postjobfree.com
Audrey N Abner
OBJECTIVE
Highly motivated and detail-oriented individual with a strong desire to learn and grow in the medical field. Proven ability to work independently and as part of a team, and to communicate effectively with patients and healthcare professionals. Seeking an entry-level medical scribe position where I can use my skills and abilities to support the healthcare team and provide excellent patient care. SKILLS
Remote Customer Service Representative, Virtual customer care, 911 dispatcher, Emergency Medical Services, Emergency Medical Technician (ER setting), Medical Document Management, Remote customer care with excellent communication skills, interpersonal skill to interact effectively with a broad range of internal and external parties, strong attention to details, knowledgeable with computer & technical skills including Microsoft word, excel, and outlook
Recognized for strong organizational and time management skills Flexible to work both independently and as part of a team to accomplish task Substantial knowledge of clinical procedures and regulatory EXPERIENCE
Morley - Blue Cross Blue Shield of Michigan, Remote — Customer Service Representive II 11 /2023 - Current
Ability to handle fast pace inbound and outbound calls such as follow ups and request documentation, accurately update client account pages, speak with clients about sensitive information, maintaining compliance with HIPAA. Explain members insurance costs for inpatient, outpatient and home health services, ensure the timely and successful delivery of our solutions according to client needs, ability to deal with a high volume of calls in a very faced based environment. Detroit Urban Farming LLC, Detroit, MI — Owner, Operator, and farmer 10/2021 - Current
Urban farming garden in the city of Detroit to support community agriculture, markets, indoor farming, vertical farming, and a host of other alternative means to produce or deliver food to our urban environment. My local farming provides food to be donated to the homeless, delivered free of charge to our elderly community, and sold locally to our city residents. Provide training to volunteers that help maintain and deliver to our urban community to assist in tapping into the growing local food trend, help boost the local economy, create edible landscapes, and promote a healthy community. East Metropolitan Properties L.L.C, Detroit, MI — Owner, Operator 4/2021 - Current
East Metropolitan Properties lease properties in metro Detroit. Property manage and inspect properties and provide full reports for renovations, repairs, and or evaluations. Actively working toward a development project in Detroit to build a community living area surrounded by urban homesteading. Superior Ambulance, Warren/ Detroit Station, MI — Lead Vehicle Supply Specialist 5/2020 - 3/2022
Supervisor employees in maintaining customer service with EMS staff and corporate for regular maintenance records of vehicle condition before and after each use. Provided services for billing and customer concern regarding service appointments and account balances. Communicate via phone, email, text/virtual text chatting to explain account information to customers to resolve issues and concerns. Handle complaints from EMS staff and medical vendors. Handling sales with medical vendors for purchase of new and used medical equipment, and advocating for customers from patients and staff regarding EMS trucks, equipment, and concerns. Report and log violations such as body damage, interior damage and any other discrepancies accurately on an equipment report. Ensure compliance for EMS staff in Michigan, Ohio, Indiana, and Illinois with company environmental audits and unit reviews. Participate in departmental and company meetings. Superior Ambulance, Warren, MI — Michigan Inventory Supply Clerk 1/2019 - 5/2020
Maintain, order, stock, and issue company supplies for Michigan EMS stations. Prepared and exported equipment for servicing. Established/maintained rapport with vendors in communication chat, email, and phone calls regarding ordering medical supplies and equipment before and during COVID-19. Maintained equipment count for COVID-19 for multiple stations within the region. Maintained records as mandated and required by local EMS agencies as well as State EMS Authority and NREMT. Superior Ambulance, Warren, MI - Medical First Responder 10/2015 - 5/2020
Provided appropriate patient care as stipulated by the state of MI. Appropriately assess a patient and accurately convey the condition to other medical professionals. 911 rescue services for Detroit, Novi, Southfield, and Lincoln Park. US Medical Management, Troy, MI - Receptionist/ Medical Document Handler 1/2013 - 10/2015
Customer care representative in a fast call center that provided services for billing and customer concern regarding appointments and account balances. Communicate and explain account information to customers to resolve issues and concerns. Print and distribute documents as needed. Scan and upload documents according to company procedure. Collect and register all technical documents such as drawings and blueprints in the company’s system. Review and update documents for maintenance and quality control. Keep other personnel updated on new document versions and how to obtain access. Handle records across various departments. Create templates for use by
other personnel. Maintain confidentiality regarding sensitive documents. Establish and maintain record retention timelines.
EDUCATION
6/1996 -
9/1998 -
10/2015 -
Diploma, Detroit, MI Edwin Denby Tech & Prep High
School - College Prep Program
Certificate, Madison Heights, MI Medright INC
License (MFR) Medical First Responder, Warren MI
Superior Ambulance
CERTIFICATES
● CPT - Phlebotomy
● MFR - Medical First Responder
● BLS - Basic Life Support
● ALS - Advanced Life Support
● PHTLS - Pre-Hospital Trauma Life Support
● NREMT certified & State License
● FEMA ( U.S. Department of Homeland Security ) for single Resources and Initial Action Incident, ICS-200
● FEMA ( U.S. Department of Homeland Security ) An Introduction to Hazardous Materials, IS-00005.a
● FEMA ( U.S. Department of Homeland Security ) National Response Framework, An Introduction, IS-00800.b
LICENSES
MFR - Medical First Responder License
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