Mental Health Public Service

Tanya HARRIS

EAP Work Life Analyst-CVS/Aetna

Winston Salem, NC 27107

ad5wzh@r.postjobfree.com - 919-***-****

Proactive self-starter with a demonstrated ability to manage projects, build relationships, communicate solution strategies, train, and support staff. Team oriented and a creative problem-solver with the proven aptitude to analyze and translate requirements and implement innovative solutions. Effective communication in managing relationships between strategic leadership, third-party vendors, and clients. I am a highly motivated, career-oriented individual who finds great satisfaction within the public service, and medical arenas. As a former supervisor in Mental Health, I was offered an administrative position after only 8 months with the company. I was asked to teach and mentor staff on daily care, documentation of Developmentally Challenged adults in a day program designed to enhance activities of daily living, medication management, oversee doctor’s appointments, finances, facility management and staffing. My experience in the medical and mental health field exceeds 30 years. I am highly motivated, career-oriented individual who finds great satisfaction within the public service medical and mental health area.

WORK EXPERIENCE

Mental Health Technician II/Wake Forest Baptist Health/Feb 2020-Present (PRN on 2SA)

Provides safe milieu for psychiatric patients (adolescents and children)

Facilitates psycho-educational programing groups

Teaches and assists new employees with MHT protocol and training

Monitor and perform safety checks every 15 minutes for safety

Serves a lesion for family’s nurses and physicians

EAP Work Life Analyst CVS/Aetna-Feb-24- 2020-Present

Member support:

- Provides telephone Worklife consultation with members. - Provides telephone triage, crisis intervention and related services

- Researches, locates and screens potential Worklife services and resources that meet member's need and provides referrals directly to member.

- Determines appropriate intervention action steps in dealing with member situational concerns including cross referral to EAP services or other internal/external benefits that may meet their needs.

- Provides consultation to individuals with a variety of presenting issues including emotional, lifestyle management and work life concerns including but not limited to elder care, childcare, financial and legal resource etc.

- Provides information to members and providers regarding mental health, substance abuse benefits, community treatment resources, and related mental health programs.

- Assists members with linkage to resources and/or advises members how to access and choose services to aid in the alleviation of stressors.

- Interacts with providers as appropriate to schedule appointments and discuss concerns regarding specific cases.

Resolve member issues with dis-satisfactory surveys

Prepares member fulfillment related to relevant materials, including provider profiles, letters, selection of appropriate guidebooks, collating materials for mailing, documenting fulfillment completion in the appropriate EAP system, maintaining an inventory of materials. - Performs follow up with member to ensure needs are met.

Documents accurate member contacts and activities according to enterprise, EAP and Worklife format using PC technology.

Assist with training new staff and additional responsibilities deem by supervisor (SCA, Escalated Cases, New ideas to increase a more productive workflow and member satisfaction

Unit secretary (Telemetry)-February-2020

Answer multi line phone/fax/copy

Responsible for upkeep of documentation for unit beds, telemetry boxes, supplies

Admit and discharge patients

Consults and make follow-up appointments

Assist visitors

Liaison between staff and patients

Order supplies for the unit

Assist Unit director with various duties as requested

Member of Shared Governance

Unit Secretary/Nationally Certified Mental Health Technician -Cone Health - Greensboro, NC - April 2014 to Present

• Provides safe milieu for psychiatric patients • Facilitates psycho-educational programing groups

• Teaches and assists new employees with MHT protocol and Training

•Admit and discharge patients to the unit, Schedule follow-up appointments and consults for patient’s, order supplies for the unit, Answer multiple line phones, fax machine, copier, liaison between physicians, nurses, and families. Collected vital signs, EKG’s and set up patients for telemetry.

•Served as a member of Shared Governance, where I created projects for the hospital, such as minimizing our loss prevention for patient belongings, preadmission form for our psychiatric patients to minimize physical altercations due to misinformation prior to admission.

•Assisted with scheduling for Behavioral Health Hospital

Medical Assistant NC Elderly Psychiatric Services - Raleigh, NC - November 2013 to January 2014

•Assisted Nurse Practitioner with various nursing assistant tasks

•Patient admission, billing, and data entry

•Provided patient care

Clinical Support Technician UNC Healthcare - Chapel Hill, NC - February 2006 to April 2012

Provided nurse tech experience on the following units: Child, Adolescent, Crisis, Psychotic, Eating Disorder, and Geriatric Unit

• Transcribed orders, answered multiple phone lines, vital signs, assisted doctor with minor procedures such as inserting feeding tubes

•Patient Admission and Discharges

•Monitoring patients during and after meals

•Trained new hires

Supervisor Chatham County Group Homes - Siler City, NC - July 1999 to May 2005

•1:1 assistance with developmentally handicap individuals

•Promoted to supervisor, overseeing 8 staff and 11 clients in a day program

•Responsible for budgeting unit expenses, medication administration, doctor’s appointments

•Responsible for editing and submitting Community Based Service Notes

•Responsible for day-to-day employee workflow, accountability, challenges, and achievements

•As a supervisor I was actively involved with my staff and stepped in when call out occurred

•I orchestrated weekly meetings to address any issues or concerns from staff or regarding clients

•Attending weekly team meeting with administrative staff nurses and physicians for patient care and treatment

Nursing Assistant Chatham County Hospice - Pittsboro, NC - April 1994 to July 1999

• Nursing Assistant responsibilities • Assist with transition of end-of-life care

•Provided in home care for patient with terminal illness.

•Provided insight in treatment team on changes in patient condition

•Provided progress notes daily

•Provided emotional and mental support to families and patients

Nursing Assistant Carolina Dialysis Unit - Siler City, NC - January 1993 to January 1994

Prepped patients and machines for dialysis

Monitored patients while on dialysis

EDUCATION

Associate in Healthcare Administration University of Phoenix 2011

CERTIFICATIONS/LICENSES

Certified Nursing Assistant since 1988,

Nationally Certified Mental Health Technician December 2016 to Present, BLS, CPI trained

ADDITIONAL INFORMATION

Extensive medical experience in healthcare settings, Excellent communicator, mentor, and team player Dedicated and devoted to patient care, Member of Shared Governance Committee,

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