Operations Manager Healthcare
Resume:
Experience:
TD Industries
October **** to Present
Duties to Include:
North Texas Healthcare Operations Manager
Nature and Scope:
Reports to the Director of Operations
Manages, coaches, and develops direct reports to achieve performance goals and company objectives. Monitors the performance of assigned area staff including any permanent subcontractors. Maintains discipline of assigned Partners according to company policy. Conducts timely, complete and meaningful performance management conversations.
● Serves as a leader and primary technical resource in area of expertise. Acts as the point of contact for customers on site.
● Plans and oversees the delivery of service to customers, both with actual hands-on work, and as a trainer for direct reports, client’s staff and other contractors to assure delivery of defined services. Responds to facility service work orders from building occupants. Monitors, checks and evaluates the completion of major repairs and in-depth planned maintenance. Ensures all shifts are covered and performs operational duties as required to assure contract compliance.
● Responds to emergency calls, working with police, fire and emergency service crews to protect company property and employees.
● Keeps records of safety, health and environmental issues each working day. Ensures the work crew follows all company and customer safety practices and fully utilizes assigned Personal Protective Equipment each work day. Reports and investigates near misses and incident/accidents on the project site.
● Performs a monthly quality and safety walk-through of the entire site with a customer direct report or as needed. Works with the designated Site Safety Technician to initiate safety topics and ensure bi-weekly safety meetings are conducted and that the required attendance sheets are completed and on file. Performs a minimum of two safety observations a month.
● Reads and provides interpretations to all compliance requirements, blueprints, schematics, O&M manuals and specifications to ensure standardization of work.
● Acts on opportunities for improving customer systems.
Oversees the healthcare business for TD Industries Facilities Division to include 25 separate sites with continued growth to 37 sites by December of 2022. This does not include an additional sites coming in the first quarter of 2023 across the state.
Client relations and site overview for Facilities, EVS, Grounds, Safety, EOC, Capital, Construction and External Contracts. Coordinate with Construction Project Mangers on renovation and new builds.
Maintains financial oversight for each account ensuring billing and invoicing efficiency. In addition to capital expenditure forecasting as it relates to facilities and special projects.
Effectively utilizes computerized maintenance management software(CMMS) program.
Report results of CMMS system to clients on a monthly basis to keep them apprised of any trends that may become relevant.
Utilizes Hospital IQ and hospital utility bills to analyze plant operations energy usage.
Reviews, evaluates, and monitors the hospital’s maintenance expenses, including
historical data and equipment life cycles to anticipate future expenditures, and takes action to reverse negative trends.
Develops a multi-year hospital plan encompassing preventative maintenance schedules, repairs and upkeep of interior finish standards, and end-of-life cycle replacement strategies for building equipment and systems.
Participates in planning and execution of capital construction projects and equipment purchases.
Works with national, regional, and corporate contacts, as well as local contractors on mitigating expenditures.
Maintains documentation of required accreditation and compliance related activities with emphasis on Environment of Care, Life Safety, and Emergency Management standards.
Coordinates environmental rounds with hospital departments and takes appropriate steps to address identified issues.
Organizes, plans, and manages time effectively to complete assignments.
Meets position requirements and performs essential functions.
Completes mandatory training and courses required by completion date.
Reports questionable situations, concerns, complaints, or harassment immediately.
Proactively monitors and reviews safety programs to identify trends and ensures controls to limit safety risks.
Interprets blueprints, works from sketches or verbal instructions; possesses explicit knowledge of building-specific Life Safety Code requirements in order to appropriately oversee construction activities, maintain Code compliance, and administer the Statement of Condition reporting function.
Demonstrates commitment to superior customer experiences with a service-oriented attitude.
Collaborates with others to ensure quality and safety as it relates to the environment of care, and resolves concerns, complaints, and needs of patients, families, staff and physicians.
Considers patient/staff safety, takes initiative to identify and eliminate risks, and educates the team in those strategies.
Builds a strong diverse and inclusive team with the ability to identify, analyze and solve problems in an effective and timely manner.
Utilize appropriate resources and successfully execute responsibilities.
Communicates regularly regarding goals, expectations, and performance, addressing issues appropriately and timely
Baylor Scott & White Surgical Hospital Fort Worth
September 2017 to October 2021
Duties to Include:
Director of Facilities:
Nature and scope:
Report to the COO
The Department Director is responsible for all departmental functions in support of the hospital mission, vision, and facility goals. The Director identifies the cost-effective systems needed to support the business of the department taking into account business trends, resource availability and changes in customers. This position establishes effective working relationships with all constituencies including patients, physicians, employees, volunteers and vendors. The Director identifies and remedies through continuous customer satisfaction data and employee involvement. The Director of Facilities works with Senior Management in meeting Facility goals. The Director oversees environmental services, linen services, waste disposal, biomedical equipment services, Security Services, Nutrition Services, Valet Services and Facilities Engineering Department and serves as the Safety Officer.
Oversees Maintenance, Environmental Services, Nutrition Services, Security,Valet in addition to responsibilities for coordination and evaluation of outside vendors. Coordinates routine and non-routine activities. Also serves as the Safety Officer.
Performs responsibilities including, but not limited to the daily operations of:
oSafety/Safety Officer
oSecurity/Loss Prevention (stolen/lost articles investigation)
oOversee contracted security team
oCCTV review of incidents in conjunction with internal investigations
oEnvironmental Services
oOversee contracted EVS team
oWaste Management
oHVAC operations and PM’s
oElectrical and mechanical services
oPlumbing
oBiomedical
oOversee contracted biomedical team
oMedical waste
oInfection control
oEnergy management
oLoss prevention
oTelecommunications
oGrounds keeping
oOversee contracted grounds crew
oEnvironmental protection, planning, mitigation and drills/training
oSecurity Management
oPreventative maintenance
oNutrition Services
oOversee contracted nutrition services
oCommunity involvement
oWriting Policies and Procedures
oResponsible for the state and federal contracts involving hospital preparedness and grants for participation as it pertains to fulfillment of the contract.
Effectively utilizes computerized maintenance management software(CMMS) program.
Utilizes Hospital IQ and hospital utility bills to analyze plant operations energy usage.
Reviews, evaluates, and monitors the hospital’s maintenance expenses, including historical data and equipment life cycles to anticipate future expenditures, and takes action to reverse negative trends.
Develops a multi-year hospital plan encompassing preventative maintenance schedules, repairs and upkeep of interior finish standards, and end-of-life cycle replacement strategies for building equipment and systems.
Participates in planning and execution of capital construction projects and equipment purchases.
Works with national, regional, and corporate contacts, as well as local contractors on mitigating expenditures.
Maintains documentation of required accreditation and compliance related activities with emphasis on Environment of Care, Life Safety, and Emergency Management standards.
Coordinates environmental rounds with hospital departments and takes appropriate steps to address identified issues.
Organizes, plans, and manages time effectively to complete assignments.
Meets position requirements and performs essential functions.
Completes mandatory training and courses required by completion date.
Reports questionable situations, concerns, complaints, or harassment immediately.
Proactively monitors and reviews safety programs to identify trends and ensures controls to limit safety risks.
Interprets blueprints, works from sketches or verbal instructions; possesses explicit knowledge of building-specific Life Safety Code requirements in order to appropriately oversee construction activities, maintain Code compliance, and administer the Statement of Condition reporting function.
Demonstrates commitment to superior customer experiences with a service-oriented
attitude.
Collaborates with others to ensure quality and safety as it relates to the environment of care, and resolves concerns, complaints, and needs of patients, families, staff and physicians.
Considers patient/staff safety, takes initiative to identify and eliminate risks, and educates the team in those strategies.
Respects and considers patient/family cultural preferences, goals, and privacy when planning/delivering culturally competent care/services.
Builds a strong diverse and inclusive team with the ability to identify, analyze and solve problems in an effective and timely manner.
Communicate professionally and appropriately at all levels and in a respectful manner.
Utilize appropriate resources and successfully execute responsibilities.
Ensure performance within the boundaries of the budget.
Communicates regularly regarding goals, expectations, and performance, addressing issues appropriately and timely.
Trinity Mother Francis Rehabilitation Hospital affiliated with HealthSouth Rehabilitation Hospital of Tyler, Texas
July 2014 to January 2017
HealthSouth Rehabilitation Hospital of New Mexico
February 2010 to July 2014
Duties to Include:
Director of Plant Operations
Nature and Scope:
Reports to the CEO
As the Plant Operations Director I am responsible for ensuring that the HealthSouth Rehabilitation Hospital, satellite clinic(s) and all related building systems and equipment are installed and maintained in accordance with Joint Commission standards and applicable local, state and federal regulatory requirements. In addition, I have coordinated and conducted the Environment of Care/Safety Committee meetings and serve as Safety Officer ensuring compliance with all regulatory agency requirements. I have coordinated and overseen preventive and corrective maintenance programs per the standards in the industry and equipment manufacturers’ recommendations. I had also been responsible for implementing, maintaining and championing the CPR (Comfort, professionalism and Respect) Program for HealthSouth Rehabilitation Hospital of New Mexico.
The Plant Operations Director is also responsible for helping create an environment and culture that enables the hospital to fulfill its mission by meeting or exceeding its goals, conveying the hospital mission to all staff, holding staff accountable for performance, motivating staff to improve performance and being responsible for the operation of the department, along with measurement, assessment and continuous improvement of the departments performance.
Oversees Maintenance, Environmental Services, Nutrition Services, Security and is the Safety officer in addition to responsibilities for coordination and evaluation of outside vendors. Coordinates routine and non-routine activities.
Performs responsibilities including, but not limited to the daily operations of:
oSafety/Safety Officer
oSecurity/Loss Prevention (stolen/lost articles investigation)
oCCTV review of incidents in conjunction with internal investigations
oEnvironmental Services
oWaste Management
oHVAC operations and PM’s
oElectrical and mechanical services
oPlumbing
oBiomedical
oMedical waste
oInfection control
oEnergy management
oLoss prevention
oTelecommunications
oGrounds keeping
oTransportation
oEnvironmental protection, planning, mitigation and drills/training
oSecurity Management
oPreventative maintenance
oNutrition Services
Responsible for all special events catering from setup to menu planning, prep and cooking.
Planning of specials events for staff and visitors to include prep and cooking of the meals.
oCommunity involvement
oWriting Policies and Procedures
oResponsible for the state and federal contracts involving hospital preparedness and grants for participation as it pertains to fulfillment of the contract.
Effectively utilizes computerized maintenance management software(CMMS) program.
Utilizes Hospital IQ and hospital utility bills to analyze plant operations energy usage.
Reviews, evaluates, and monitors the hospital’s maintenance expenses, including historical data and equipment life cycles to anticipate future expenditures, and takes action to reverse negative trends.
Develops a multi-year hospital plan encompassing preventative maintenance schedules, repairs and upkeep of interior finish standards, and end-of-life cycle replacement strategies for building equipment and systems.
Participates in planning and execution of capital construction projects and equipment purchases.
Works with national, regional, and corporate contacts, as well as local contractors on mitigating expenditures.
Maintains documentation of required accreditation and compliance related activities with emphasis on Environment of Care, Life Safety, and Emergency Management standards.
Coordinates environmental rounds with hospital departments and takes appropriate steps to address identified issues.
Organizes, plans, and manages time effectively to complete assignments.
Meets position requirements and performs essential functions.
Completes mandatory training and courses required by completion date.
Reports questionable situations, concerns, complaints, or harassment immediately.
Proactively monitors and reviews safety programs to identify trends and ensures controls to limit safety risks.
Interprets blueprints, works from sketches or verbal instructions; possesses explicit knowledge of building-specific Life Safety Code requirements in order to appropriately oversee construction activities, maintain Code compliance, and administer the Statement of Condition reporting function.
Demonstrates commitment to superior customer experiences with a service-oriented attitude.
Collaborates with others to ensure quality and safety as it relates to the environment of care, and resolves concerns, complaints, and needs of patients, families, staff and physicians.
Considers patient/staff safety, takes initiative to identify and eliminate risks, and educates the team in those strategies.
Respects and considers patient/family cultural preferences, goals, and privacy when planning/delivering culturally competent care/services.
Builds a strong diverse and inclusive team with the ability to identify, analyze and solve problems in an effective and timely manner.
Communicate professionally and appropriately at all levels and in a respectful manner.
Utilize appropriate resources and successfully execute responsibilities.
Ensure performance within the boundaries of the budget.
Communicates regularly regarding goals, expectations, and performance, addressing issues appropriately and timely.
THE HOME DEPOT-
MAY 31, 2006 TO January 2010
Duties to include:
ASSET PROTECTION OPERATIONS MANAGER
ASSET PROTECTION MANAGER/ LOSS PREVENTION MANAGER
Review and analyze store shrink performance
Identify associate behaviors and/or operational issues through exception based reporting and CCTV that may cause shrink
Identify trends; make recommendations for improvement; teach, train and coach associates to effectively handle opportunities; monitor corrective action. Identify and successfully investigate matters of internal dishonesty and Organized Retail Crime (ORC) investigations throughout the district
Conduct internal theft investigations and interviews in partnership with Human Resources and CIT.
Prepare detailed and accurate reports in a timely manner
Monitor criminal cases, appear in court and testify as warranted
Follow up, support and resolve safety, environmental and regulatory issues as assigned by the District Operations Manager
Assist in supporting safety awareness and compliance in stores, including assistance with Workers' Compensation and General Liability claim process.
Use data to identify trends that may lead to accidents and make recommendations for process changes or improvements
Assist with the development and retention of hourly AP and Ops associates, in addition to all store associates
Interview all apprehensions to validate any Organized Retail Crime connections utilizing Wicklander-Zulawski / Interview and Interrogation Techniques
ASSISTANT STORE MANAGER
Nature and Scope:
Reports to Store Manager
Accountable for direct supervision of the work activities of associates. Planning, monitoring and reviewing of associates. Including direct supervision of shifts and the coordination of multiple working groups. Make recommendations concerning selection, termination, performance appraisal and professional development.
Ensure Excellent Customer Service
Ensure Customer Satisfaction
Recruit and Place Sales Associates with Appropriate Skills
Ensure Appropriate Staffing in Specialty Areas
Set and Monitor Department Sales Goals
Train Associates to Provide Quality Customer Service
Ensure Excellent Customer Service for Product Sales
Ensure Customers are Acknowledged and Project Needs are Met
Customer Concerns are Met in a timely and Efficient Manner
Forecast Scheduling Needs and Ensure that the Store is Properly Stocked to Meet Customer Demand
Ensure Store Events are Appropriately Scheduled and Communicated
Supervise Store Associates
Recruit, Interview and Recommend Qualified Candidates to Store Manager
Make Recommendations to Store Manager on Starting Pay and Pay Increases
Motivate, Coach, Train, and Develop Associates
Communicate Home Depot and Store to Store Objectives to Associates, Department Heads, and Managers alike
Manage all Areas of Responsibility (Direct responsibility for departments 21-Lumber, 22-Building Materials, 24-Paint, 25-Hardware, 27-Electrical, & 28-Garden, 30-Milworks, 38-Pro Desk (Contractor Services) and Deliveries/Will Calls in addition to the whole store when acting (MOD) Manager on Duty.
Inventory Captain – responsible for all aspects of pre inventory, post inventory, in addition to actual days of physical counts.
Maintain Department Profitability Through Analysis, Trend Identification and Responding to Identified Problems
Coordinate Merchandising Maintenance for Multiple Departments
Follow Policies and Procedures for Opening and Closing Sales Areas
Develop and Communicate Store Standards to Associates
Develop Strategy and Objectives with Store Manager and Ensure that they are met
Work with Operations Manager to Plan Merchandising and Signing Placement and Display
Ensure All Safety Policies and Procedures are being met at all times
Verify All Deposits, Safe Balances, Front End Increases, Tills, and Loading/Removal of Monies from Self Check Outs
Sign for Petty Cash, Markdowns, Time Slips, Refunds, Price Changes, and all Other Applicable Reports.
Sign off on and Verify Completion of Department Heads Daily Planners
Ensure All applicable Reports are Being Completed by Associates and Department Heads
Prepare Appropriate Responses to the Departments and Store P & L
Monitor and Proactively Address Shrink Related Operational and Non Operational Processes to Minimize Shrink Exposure to the Company
HOME COURTS
GENERAL MANAGER/ FACILITATOR
FEBRUARY 12, 2006 to MAY 30, 2006
Facilitation of all sporting events including; Richard Steele Boxing Tournaments, Basketball (Nike & Reebok), Volleyball, International Dodge Ball (amateur & professional), Wrestling, and Gymnastics as well as day to day operations.
Internal audits of merchandise through POS system in conjunction with the CCTV systems.
Facilitate background checks on new hires.
Manage all aspects of the security department functions. This included the uniformed armed security for events, CCTV, alarm systems and investigations.
PRC SECURITY & INVESTIGATIONS, INC.
GENERAL MANAGER
JUNE 30, 2005 to FEBRUARY 11, 2006
Responsible for all daily operations of the company, as well as maintaining existing accounts and acquiring new clientele.
Internal investigations concerning staff misconduct, theft and/or illegal activities.
Investigations for clients involving theft, misconduct and private issues.
DOLCE & GABBANA USA, Inc.,
LOSS PREVENTION SUPERVISOR
JANUARY 3, 2005 to JUNE 23, 2005
Loss Prevention protection and management for Dolce & Gabbana Boutique, D & G Boutique, Dolce & Gabbana Outlet, and the D & G Warehouse.
Daily management of LP Officers on the floor.
CCTV review and operations.
Inventory of merchandise (physical vs. book)
Financial balances.
Internal theft investigations.
External apprehensions.
Training and education of LP Staff.
AMERICAN SECURITY & PROTECTIVE SERVICES
LOSS PREVENTION OFFICER/ EXECUTIVE PROTECTION
APRIL 13, 2004 to JANUARY 2, 2005
Loss prevention protection for clients to include: Dolce & Gabbana, Christian Dior, D & G, ESPN Zone II, and Harry Winstons. Ensure the protection of property and staff.
Inventory of goods vs. book.
Investigation of any non balanced inventories or spot checks.
Observe, record and apprehend person/persons committing theft.
Initial interview of apprehension prior to release to law enforcement.
Armed and unarmed physical protection details.
Executive protect tailored to clients needs.
HEART HOSPITAL OF NEW MEXICO
TEAM LEADER- SECURITY DEPARTMENT/ SAFETY OFFICER
SEPTEMBER 9, 1999 to MARCH 26, 2004
Served as the Security Team Leader/ Safety Officer. Reported directly to the CEO/President.
ST. JOSEPH HEALTHCARE SYSTEM,
FACILITY SUPERVISOR/SAFETY OFFICER
JUNE 18, 1993 to SEPTEMBER 9, 2000
Working /Training Supervisor, reported to the Director of Security.
Village Inn Restaurant
Kitchen Manager
1993
All aspects of kitchen operations and supervision.
UNITED STATES NAVY, ABE3/PO3, May 7, 1986 to May 6, 1990
UNITED STATES NAVAL RESERVE, May 7, 1990 to May 6, 1994
Obtained ABE3/E4 rank on the USS Saratoga.
Attended Aviation Boatswain Mate School.
Shipboard fire fighting courses.
Qualified on all topside stations for catapults and arresting gear.
Security watches.
Shore patrol.
A member of the quick response (A Team) maintenance team responsible for bringing downed equipment to an operational status in time sensitive situations.
Sea Duty Service Ribbon.
Three Battle E Ribbons.
Libyan Conflict Ribbon.
Expert Pistol.
Expert Rifle Ribbons.
Honorable discharge.
Skills/Education:
Certified Healthcare Operations Professional (CHOP)
Certified Hazard Control Manager (CHCM)
Certified Life Safety Specialist (CLSS)
Certified Healthcare Physical Environment Worker (CHPEW)
Active Shooter/Hostile Event Response-Program Specialist (ASHER-PS)
Nonviolent Crisis Intervention Instructor Certification (CPI)
Certified Healthcare Safety Professional (CHSP)
Certified Emergency Response Team (CERT)
Certified Healthcare Security Supervisor (CHSS)
DOT Training
CsRx with Hazardous Drug Disposal Services (HDDS) training
Biohazardous Waste Training
Steri-Safe: HAZCOM Training
Steri-Safe: BBP training
Hospital Emergency Response Team (HERT)
HAM Radio Operator
Certified Locksmith
Certified Food Manager (CFM)
HERC – Hospital Emergency Response Coordinator (Homeland Security Training)
Incident Command System 100 Certified
Incident Command System 200 Certified
Incident Command System 300 Certified
Incident Command System 400 Certified
Incident Command System 700 Certified
Professional Incident Command Series Certified
oICS-120
oICS-230
oICS-235
oICS-240
oICS-241
oICS-242
oICS-244
Pool Operator Certified
FFL Dealer
Tactical Disarming Instructor
Tactical Baton Instructor
Tactical Handcuff Instructor
Basic Unarmed Defensive Tactics Instructor
Senior Level OC Instructor
Security Defensive Tactics Cyclist Instructor
Flashlight Defensive Tactics Qualified
Concealed Weapons Certified
Armed Security Certified III
Unarmed Security Certified
Office skills: Microsoft Word, Excel, Outlook, PowerPoint, and Access
WINDX Certified
AXxess 202 Operator and Troubleshooter Qualified
Wicklander-Zulawski / Interview and Interrogation Techniques Certified
Forklift Certified
Order Picker Certified
Electric Pallet Jack Certified
Reach Truck Certified
Associations (current and past):
Texas Association of Healthcare Facilities Managers (TAHFM)
International Facilities Managers Association (IFMA)
National Fire Protection Association (NFPA)
America Hospital Association (AHA)
American Society of Heating Refrigeration and Air-Conditioning Engineers (ASHRAE)
American Society of Healthcare Engineers (ASHE)
Association of perioperative Registered Nurses (AORN)
New Mexico Coalition for Emergency Preparedness
Member of the Metropolitan Medical Response System & Committee Member
American Society of Industrial Security (ASIS)
International Association for Healthcare Security and Safety (IAHSS)
New Mexico Crime Prevention Association (NMCPA)
The American College of Forensic Examiners International
National Disaster Medical System Member (NMDS)
Disaster Medical Alert Team Member (DMAT)
New Mexico Society of Healthcare Engineers (NMSHE) Board Member
Awards
ICare Leadership Development Award at Studer Group
Outstanding PRG Member Award (Partner Resource Group)
Nonclinical Fire Starter Facilities Award Nominee 2019
Nonclinical Fire Starter Leader Award Nominee 2019
Nonclinical Fire Starter Leader Award winner 2018
HealthSouth Employee of the month (various)
Sea Duty Service Ribbon.
Three Battle E Ribbons.
Libyan Conflict Ribbon.
Expert Pistol.
Expert Rifle Ribbons.
Rocky BigCrane
Cell 505-***-****
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