Business Analyst - Telecommunications
Resume:
DARYLE A. DOOMS
ad5wxa@r.postjobfree.com
SENIOR BUSINESS ANALYST
Equipped to deliver superior level of data analysis of IT business and information activities to an organization seeking an experienced business professional to build partnerships that produce exceptional results.
Account Management Data Analysis Audit
Contract Management Customer Service Escalation Resolution
Inventory Management Process Improvement Project Management
Requirements Analysis Billing/Expense Management Training
PROFESSIONAL EXPERIENCE
B3 Group/Octo Consulting, Herndon, VA - Contract
Sr. Business Analyst – Telecommunications 11/21 – 09/23
Team Lead working with Veterans Administration (VA) Data Services to transition all data and SIP services (2,500+ circuits) from the Networx contract to the EIS Contract.
Collaborated with teams across the VA and B3 Group to improve data processes, identified and mitigated risks, prepared data MOD information, and ensured execution of quality deliverables within established schedules for the EIS Project.
Conducted data training sessions for the onboarding of new employees on the EIS Project.
Verizon Wireless, Alpharetta, GA
Telecommunications Analyst 02/09 – 06/19
Increased annual revenue by $19M by providing superior level of account management support for seven National accounts and resolving all wireless equipment, invoice, and service issues.
Provided recommendations that created $2M in customer cost savings by completing monthly wireless rate plan analysis (RPA), bill audits, and online portal training.
Managed multiple device deployment projects and oversight of contract deliverables.
Partnered with Sales Managers, IT, Enterprise Divisions, and Tangoe to improve productivity and minimize costs by 10% for assigned accounts.
Operations Coordinator – National Accounts 10/05 – 02/09
Managed all new service and maintenance order requests for 10 National accounts that contributed $30M+ in annual revenue.
Consistently met and exceeded company quality assurance standard of 95% for customer satisfaction.
Holy Trinity C.O.G.I.C., East Point, GA
Business Administrator 01/05 – 06/07
Partnered with Church Pastor to develop budget, approved purchases, and managed cash flow.
Maintained personnel records and prepared payroll for all church employees.
Managed account payable invoices and yearly tax preparation.
ADDITIONAL RELEVANT EXPERIENCE
AC Nielsen, Schaumburg, IL
Market Supervisor-Chicago Market
Brown & Williamson Tobacco Corporation, Wilson, NC
Human Resources Assistant/Production Supervisor
TECHNICAL SKILLS
Software Applications: Google Suites, Microsoft Office, Microsoft Teams, PeopleSoft, Salesforce, SharePoint, Workflow Management
EDUCATION
Masters of Business Administration – Marketing – Clark Atlanta University, Atlanta, GA
Bachelor of Science – Business Management – Lynchburg College, Lynchburg, VA
AFFILIATIONS
Georgia High School Basketball Official, NCAA Division II College Basketball Official
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