Case Manager 111
Resume:
Bernadette A. Heard
Saint Paul, MN 55117
*************@*****.***
EMPLOYMENT
Driver
First Transit Metro Mobility
Driver
Saint Paul, MN
Transport clients to and from doctors appointments, outings, grocery shopping etc.
that are in wheel chairs, scooters, walkers and limited mobility
Case Manager
Guild Services Inc.
Housing Case Manager
Rapid- Rehousing for Dakota County
St Paul, MN 55107
Prepare, coordinate and oversee client case load
Enhance service coordination with partner and providers
Prepare and maintain appropriate records to ensure compliance
Providing crisis assessment and intervention
Case Manager
Hennepin County Attorney’s Office (Be at School Program)
Pillsbury House
Minneapolis, MN
Maintain case load of 36 clients who had been reported for truancy, data entry and documentation reporting, conduct school/home visits, education students and their families on the laws governing school attendance. Accompany families to court, advocate in court on behalf of families. Present and assist families in goal setting, providing resources that would help students get to school daily and on time
Family Coach
Model Cities. Org
Saint Paul, MN
Assist families within Saint Paul public schools that are experiencing truancy, failing in school, experiencing
Problems due to behavior issues, and family trauma, Provide community resources, Schedule home visits,
provide resources; food shelves, ARMS services, escort families to court hearing.
Case Manager/Family Advocate
Women’s Advocate Shelter
Saint Paul MN
Provide case management services for women and their children experiencing life threatening situation,
Cause by domestic violence. Facilitate educational group sessions, assist residents in employment searches,
housing, retrieving vital documents i.e.; Birth certificates, social security cards, etc...
Case Manager/Youth Worker 11
180 Degrees.org
Saint Paul, MN
Intake, data entry, documentation and recording of youth apprehended by the Saint Paul Police for curfew
violations. Conduct assessments, determine eligibility for community programs, and Contact parents,
Schedule home-visits, provide resources that will help the family overcome barriers, follow-up, referrals and
provide transportation to home and/or a safe place.
Case Manager
Brittney’s Place A Safe and Sound Shelter for Girls
Saint Paul, MN
Intake of girls entering shelter, inventory of personal belongings, assign rooms, provide welcome kit, review
shelter policies, schedule initial physical exam, escort clients to court hearing, probation check-ins, outings
schedule visitations with approved visitors, data entry, document reporting, maintaining community involvement.
Special Education/Resource Specialist
Los Angeles Unified School District
Los Angeles, CA
Assist students in the classroom with daily assignments and projects, documentation of
behaviors/social
skills, participation in program, monitor attendance, Observation of participant’s
interactions, One-on-One
tutoring, Providing resources; after school activities, job placement, career assessment,
tracking students
Whereabouts to eliminate truancy and gang involvement
Collaborate with school personnel ensuring the well-being and success of students in
program.
EDUCATION
Antioch University
Major: Clinical Psychology
Minor Behavioral Analysis
Springfield College School of Human Services
Major: Human Service
Degree: Bachelors of Science in Human Services
National University Los Angeles
Major: Educational Counseling K-12
Graduated: Masters of Science in Education
VOLUNTEER WORK
GRID; Gang Intervention Education Development; Office of the Mayor of Los Angeles
SEIU local 99; Presidential Campaign OBAMA
River of Life Community Center; RONOD Rid Our Neighborhood of Drugs
Vista; Volunteer in Service to America
Gethsemane United Ministries (Executive Director) Since 1993
United Way of Minnesota
CERTIFICATES/RECOGNITION/LICENSE
Graduated with honors: Magna Cum Laude
Certificate of Appreciation; Office of the Mayor of Los Angeles
Certificate of Appreciation; AADAP
Certificate of Appreciation: VISTA; President Jimmy Carter
License State Of Minnesota (DHS)
CPR and First Aid
SKILLS
Proficient in Microsoft; excel, (spread sheet, charts, etc.)PowerPoint, Word, Dos, Outlook and other
program software
Contact this candidate