Clinical Care Development Director

SCOTTIE COLLINS 561-***-**** ad5wwq@r.postjobfree.com

*** * **** ****** ***** Mesa CA 92627

Chief Executive Officer

HEALTHCARE COMPLIANCE / RISK MGMT FINANCIAL STEWARDSHIP

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High-impact and “big picture” visionary Chief Executive Officer within the Healthcare field offering 20+ years’ experience business management, operations and development experience. Turnaround expert in building operational infrastructures from the ground up complemented by solid business acumen for communicating and collaborating across business lines to deliver complex strategies merged with organizational policies and

procedures. A distinctive and inspirational management approach secures significant benefits by mentoring and driving cross-functional team collaboration to achieve maximum results.

Start-Up Program Development Joint Commision / CARF Regulatory Compliance Operational Efficiency 12 Step Knowledge / Clinical Programming /CSC, CRC

PROFESSIONAL BACKGROUND

Independent Mental Health / Behavioral Healthcare Consultant February 2018- Present

Owner

As an independent consultant, I was contracted in a variety of needs based on facility. Focusing efforts on daily operations, MAT, revenue cycle management, compliance, program building and expansion, grant writing, culture, recruiting, compliance, risk management and team building. Program builds across multiple states.

•Agape treatment Center

•Ebb Tide Treatment Center

•California Prime Recovery

•Kennebec Recovery Concepts

Acadia Healthcare

March 2019 - 2022

Facility CEO – Azure Acres Recovery Center / Sebastopol CA

Director responsibilities included oversite of 5 locations specializingg in Mental health / cooccuring disorders. 1 DTX / RTC – 28 beds, 1 – RTC – 10 beds, 1- 21 bed transitional housing, 2 PHP / IOP locations. Main areas of focus included, financial excellence and driving EBITDA results, Compliance, risk, recruitment and retention, Facility Risk and Safety, Quality Assurance, Culture changes, facility improvements all while practicing financial stewardship. Collaboration between all areas of corporate support in Marketing, Business Development, Legal, Divisional and Group leadership. Key matrix indicators and measurables contributed to annual strategic plan on navigating the business to secure exceptional results. Accreditation compliance, managing COVID to mitigate spread and risk which was critical to the overall success of the business. Outside BD efforts and relationships were also key duties.

Mending Fences Recovery Center / Morriston, FL

December 2016 – February 2018

CEO / National SAMH Development Director – RHA (Rural Hospitals of America)

Mending Fences (MF et all) is a Co-Occurring SAMH Residential Treatment Facility focusing on a structured trauma focused clinical and equine psychotherapy program specializing in patients with Mental Health Diagnosis. The facility treats the client based on individualized treatment programs with several Modalities. The focus on the facility for the attention on rebuilding the family dynamic is of vital importance.

•Restructured the facility from the ground up overseeing fresh staff development and program.

•Focus on the financial component and building services and program based needs to maximize the

Profitability of the Organization.

•Collaborate with Owners on National expansion of services, creating visibility, marketing efforts through

Virtual media and online efforts. Created from inception the roll out of 27 Programs Nationally, increasing Company revenue to a projected 30 million annually.

•Oversee the Joint Commission compliance standard for accreditation and maintain all Compliance

standards Nationally in over 28 programs.

•Oversee direct reports including the Medical Director, Clinical Director, Facilities Director and Operations Director to elevate program experience and outcomes.

•Maintain Compliance for DCF, Joint Commission and Health Department.

•Maintain Program improvement, Risk Management, Infection control, Staff Development, Disaster

Planning, Pharmacy needs and Quality Assurance. ER expansion and services. Hospital patient

satisfaction

•Monitor census and program utilization by payer; develop and implement systems and resource allocation changes to ensure timely access to care and achievement of occupancy targets while increasing LY reimbursement over 620%.

•Establish and maintain referral relationships, visibility and organizational fund raisers with members / organizations within the recovery community and government agencies to expand MF’s newly established reputation around the Country.

•Oversee the financial viability of sustainability and Profit / Loss.

•Created and grew “Peer to Peer Ethical Standard Committee” Increasing ethical treatment standards across Florida and the Nation.

Life Recovery of the Palm Beaches / West Palm Beach, FL

December 2015 – December 2016

CEO

Life Recovery of the Palm Beaches is an extremely well respected SAMH treatment facility specializing in Mental health, dual diagnosis and trauma treatment. The company was launched first by a series of Recovery Residences that were 1 of 12 to meet all newly regulated standards for FARR and DCF as of July 1st, 2016, followed by the successful launch of the IOP, OP programs and finally the Day Night w community housing program. Gender specific Male only treatment is provided by individuals seeking assistance with substance abuse and mental health issues.

Organizational Program Development

•Spearheaded from inception the planning phase of all operations and departmental policies and procedures for each business sector for this newly established treatment center.

•Perform operational oversight of all moving parts of the organization— Program Development, Business Development, Internal Hiring, Training & Development, Facilities Management, Policy & Procedure implementation, Quality Assurance, Daily Operational systems and practices, Residential Living Facility House Management (10 Recovery Residents), and DCF Licensing requirements.

•Oversee department heads — Admissions, Billing, Housing, Case Management, and Human Resources.

•Performed the implementation and training of the organizations KIPU system.

•Partner with Medical Director to ensure all programs are implementing clinical services that are considered best in practice; while focused on quality improvement in accordance with company goals.

•Monitor census and program utilization by payer; develop and implement systems and resource allocation changes to ensure timely access to care and achievement of occupancy targets.

•Collaborate with COO, Owner, and Executive team in developing and implementing operational policies and procedures and ensuring compliance with all relevant regulatory agencies.

•Aid in the Plan, coordination, and execution the annual budget process.

•Establish and maintain referral relationships with members/organizations within the recovery community to expand LRPB’s newly established reputation within Palm Beach County.

•Speer Heading of a Peer to Peer Ethical Standards Counsel Board with the Palm Beach County Substance Abuse Coalition.

•Working alongside DCF in revisions of 65D-30 while partnering with legislation to implement a higher level of Ethical standards to improve client care statewide.

•Focused and monitored all aspects relating to financial P&L to ensure maximum success and longevity of the company to ensure strategic company expansion and growth.

Operations Management

•Oversee all Operational Directors, Clinical and Medical Teams — perform direct managerial oversight for the overall direction, coordination, and evaluation of these programs. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints / grievances, and resolving problems.

•P&L sustainability to ensure company growth within fiscal guidelines.

•Ensure that all incidents, grievances and complaints are processed according to policy and processes that are integral to the operation and in accordance with DCF operating standards.

•Oversaw all IRAS systems and reporting for DCF.

Training & Development

•Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.

•Mentor and develop staff using a supportive and collaborative approach: assign accountabilities; set objectives; establish priorities; and monitor and evaluate results.

•Ensure staff members receive timely and appropriate training and development.

Avalon Recovery Lake Worth, FL

April 2012 – December 2015

Chief Operations Officer

Avalon Recovery, a newly established full-service Alcohol & Drug Treatment facility located in Lake Work, FL – offering PHP, IOP, OP, and after care treatment programs for 18+ year old men and women seeking help.

•Focused on Prominent Level Operational Standards that were personally conceptualized and implemented.

•Perform operational oversight of all moving parts of the organization.

•Oversee department heads — Admissions, Billing, Housing, Case Management, and Human Resources.

•Partnered with the training team of KIPU systems to implement all proper documentation to meet needs to governing agencies

•Coordinated all weekly scheduling of Clients at each level of care in conjunction with the Clinical Director.

•Collaborate with CEO and Executive team in developing and implementing operational policies and procedures and ensuring compliance with all relevant regulatory agencies.

•Joined various Task Forces to aid in the mission of standard of care across the board.

•Establish and maintain referral relationships with members/organizations within the recovery community to expand Avalon’s newly established reputation within Palm Beach County.

Operations Management

•Oversaw daily operations team ranging from Admissions, Director of Housing, Director of Business Development, Staff and Program directors, Behavioral Health Technicians, Clinical Director, Case Management and Billing personnel.

•Monitored all client and employee Grievances to ensure proper outcomes.

•Audit charts in KIPU system to maintain quality assurance for governing agencies.

•Coordinated company expansion with CEO and COO.

Training & Development

•Created an Integrity based, Ethical standard of conduct for all staff. Worked daily on cultivating a culture worthy of elevated quality of care for clients.

•Mentor and develop staff using a supportive and collaborative approach: assign accountabilities; set objectives; establish priorities; and monitor and evaluate results.

•Ensure staff members were on schedule with all training and development. Created a Staff training and development system to maximize CRRA’s and continued development with all staff.

Scottie Collins ■ 561-***-**** ■ ad5wwq@r.postjobfree.com

Federated Dept. Stores Seattle, WA / New York, NY

August 1999 – September 2006

(attended University of Northern Colorado — 2006 – 2010) Graduate as a Reicher Scholar with a 3.7 GPA)

June 2010 – May 2012

Senior Vice President OF SALES AND SERVICE

•Managed Customer Service and Sales groups for stores within 46 states generating a total sales volume of between $4M - $120M per store.

•Recruited, hired and trained all management personnel for each store throughout the region.

•Implemented and trained customer service initiatives to drive sales.

•Partnered with corporate offices establish new best practices that would increase standards nationwide.

Restoration Hardware Seattle, WA February 1996 – August 1999

REGIONAL MANAGER

•Managed 40 Sales Store Managers for $6.5M - $11.2M stores; including all new-product training as well as management development for personal demonstrating leadership qualities.

•Focused on reaching sales goals through business strategies and creative acumen.

•Focused on recruitment and development of Associates, Management and clients.

•Handled P & L reports to maintain business.

EDUCATION

Bachelor of Arts 3.7 G.P.A. / Rischer Scholar — University of Northern Colorado, Greeley, CO

Addictions Academy / Certified Sober Companion / Certified Recovery Coach

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