Customer Service Administrative Assistant

Teresa

Painesville, OH *****

Albert 440-***-**** ad5wwg@r.postjobfree.com

Efficient, Customer-focused, Administrative Professional offering 17 years of versatile experience seeks new employment. Proven investigative and organizational skills. Strong interpersonal skills to ensure excellent internal and external customer service. Ability to multi-task and manage time effectively and meet deadlines. Demonstrates dependability, punctuality, and excellent attendance. Highly motivated self-starter that works equally well independently and as part of a team. Experienced in Warranty Claims Processing and Administration. Cooperative, supportive attitude that facilitates good relationships. Skills

Administrative Assistant/ Communication/ Adaptable/ Coordination/ Customer Service/ Sales/ Phones/ Customer Satisfaction/ Upselling/ Organization/ Time Management/ Receptionist/ Warranty Claims/ Cashier/ Payments/ Scheduling/ Appointments/ Processing/ Filing/ Paperwork/ Documentation/ Pricing/ Finance/ Accounts Receivable/ Computer Proficient

Relevant Experience

2/2015 – 11/2020

Warranty Claims Administrator, Classic Mazda, Mentor, OH

Handle the day-to-day operations of warranty claims from beginning to end.

Initiate claim set up with responsible parties.

Interact closely with clients, insurance, and repair facilities to ensure accurate and timely resolution of claims.

Answer phones, greet customers and address their questions and concerns.

Make follow up calls for updates on claim statue and communicates to appropriate parties.

Obtain documentation on repair delays for review.

Complies with departmental policies on recovery process and follows client directives in accordance with state laws.

Send assignment request to Body Shop.

Enter documentation including photos and estimates into system. 3/2023 – 04/02/2024

Membership Advisor/Sales Consultant, Elements Massage, Concord, OH

Perform multiple job roles including Administrative Assistant, Wellness Membership Advisor, Sales Consultant, Receptionist, Customer Service, Scheduling and File Clerk.

Answer inbound calls and route to appropriate person. Meet and greet clients and check-in.

Provide tours of facility to new and prospective clients.

Explain/articulate what the Wellness Program involves and membership to join. 8/2005 – 3/2023

Receptionist/ Filing Clerk, Classic Auto Group, Mentor, OH

Receptionist for Sales Department and Service Department.

Assisted with warranty claims at Ford dealership.

Additional duties include managing warranty claims, accounting, customer service.

Apply payments and deposits, and ensure accounts are balanced.

Schedule appointments, answer inbound and outbound calls. 2/2000 – 8/2005

Cashier/Customer Service, Discount Drug Mart, Mentor, OH

Process various payment methods including cash, checks, due bills, and credit card transactions.

Greet customers, scan and pack items purchased handle returns and refunds.

Resolve customer complaints and escalate to management when necessary.

Stock shelves, take inventory, serve as photo technician, answer phones, route calls, operate paging system, make balloon arrangements for orders.

Work in Cosmetic Department and Movie Rental areas. Education

Euclid High School, Euclid, OH - Graduated

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