Business Analyst Project Management
Resume:
Lorington E. Jeune
ad5ww9@r.postjobfree.com
Professional Summary
Highly seasoned and reliable Business Analyst / Project Manager with experience working on projects ranging from departmental to enterprise. Adept at interdepartmental communication and coordination to maximize business functionality and efficiency. Committed to ongoing professional development and research to ensure currency and innovation in management and problem-solving. Aiming to utilize my current project management, analytical, communication, collaborative and prioritization skills to contribute to the success of the company.
Primary Skills
Requirements Gathering and Analysis
Project Management
Vast knowledge of Software Development Life Cycle (SDLC) and Scrum methodologies
Familiar with Agile software development and methodology
User acceptance Testing (UAT), Functional Testing/ Non-Functional Testing and Regression Testing for successful implementation of the requirements
Proficient in Microsoft Office Suite of tools
Strong ability to comprehend complicated spreadsheets
Able to interpret even the most complex instructions
SharePoint
Data Management
Work Experience
UStechsolutions/ ADP
Application support January 2023 to present
·Assist with case from from different associates with different issues needs resolving in the Product environment through the flow of multiple application to complete deal.
·Assist with application error and resolution working with District Manager, Brokers, Under writers.
·Assist DM with multi-control deals changing of parent to child adding additional control.
·Work in multiple application to achieve one deals conversion in Sales Forces changing record type, cloning Deals when closed lose.
·Attend weekly stand-up, sprints, and BA meetings to discuss updated to sales force and upcoming releases, and weekly pushes.
·Grant Database access, change profile dashboard, change reporting and approved manger high Archie update profiles adding pr
·Assist with update MOD, WC code, Revenue Center, updating of headquarter state.
·Work with BA team to create ticket in jera from bugs or function needed to be update in the next print.
·Assist with generating required Deal document and upload wet sign,send off for e signature.
·Work with SE in total solution to further deal by creating benefit packages .
·Work with Development team on day to day resolution of cases update cases documents upload and recovery editing certain process of deals.
·Assist with errors and changes in Health&Benefits, Pricing, Credit and Risk.
·Work with converting cases from Salesforce to VEGA to Henry.
·Assist with a multiple e signature documents upload for Prospect portal clients.
·Test cases in IAT and QA environment of new updates to Salesforce and report finds.
·Work with developer identifying Bugs in the system.
Unity-Engie North America
Senior IT analyst September 2019 –Jan-2021
·Prove next day support to user how have been migrated from windows 7 to windows 10 operating system.
·Assist users with Citrix Xenapp Application, Citrix Client/VDI desktop environments.
·Create shared mailboxes/set user permission to mailbox access.
·Attended weekly meeting with managers and department heads.
·Migrate user between domains/Disable/enable user account access to network
·Assist globule user with application and server access
·Optimizing hardware/software products and configure as scripted ensuring user satisfaction.
·Remote user desktop to provide senior level support to different application and network connectivity
·Provide phone support as well travel to offsite and assist with migration to company network.
·Replace old equipment with updated equipment and configure to network specification.
·Assist user with password change mail configuration. As well application functions.
·Assist with printer issues update driver, replace toner.
·Setup and configuration of user mail and contacts on hand held device.
·Create and as well update incidents tickets that are requested by users in SNOW.
·Create new user account Utilizing AD and set attributes,
·Create user email address/ Created distribution list/ grant permission to groups using PEO
·Grant user access to different file servers
Por4ia, New York,NY January 2018 to September 2019
Relocation Technician
·Relocate user from one location to another location.
·Document network installations, moves and components configuration.
·Disconnect user device as well as phone and reestablish connection to the network.
·Setup of financial data pc and phone systems.
·Trouble shoot user issue with application or hardware.
·Perform post migration for user that are having issue with application and hardware
E vole Solution, New York, NY May 2015 – June 2017
Business Analyst
·Engaged with clients and shareholders to gather software requirements and business rules to ensure alignment with development teams and third party vendors.
·Conducted JAD sessions with business users and subject matter experts (SME’s) in focus groups.
·Facilitated monthly meetings with clients to document requirement and explore potential solutions Interacted with internal software development teams and outside vendors, to ensure a mutual understanding of process and application.
·Documented and reported the progress to management on an ongoing basis.
·Utilized SQL to query tables to retrieve sample data for customer stories and profiles in the system.
·Managed and tracked all issues with the information technology, operations and program modifications teams.
·Used UML to create activity diagrams and user case diagrams.
·Created training manuals and trained users on new technologies or upgrades.
Health and Hospital Corp, New York, NY March 2012 – May 2015
System Analyst
·Worked under the direction of manager to provide technical application solutions for assigned business areas.
·Managed various software upgrade projects and change requests.
·Performed cost-benefit and impact analysis for various systems.
·Designed and developed Use Case diagrams to support the design team in creation of activities.
·Diagram, Sequence Diagram and Data flow Diagram to depict the various process flows.
·Assisted clients with application configuration to specific servers.
·Utilized SQL to query tables to retrieve sample data for customer stories and profile in the system.
·Executed daily operations of creating logs for incidents found on specific servers.
·Monitored and responded to emails for alerts, incident issue and new request.
·Assisted user with profile configuration and changes.
·Created and maintained training environment for clinical systems.
·Assisted programmers and systems analysts with testing and debugging programs.
·Monitored the system for equipment failure and errors in performance by testing of application.
·Performed application configuration, maintenance or testing activities as needed.
Cable-vision Long Island, NY November 2009 - January 2012
Help Desk Representative
·Performed troubleshooting for clients with network connectivity issues with Mac's, desktops, and laptops.
·Created/restored email accounts for cable-vision clients.
·Assisted clients with application configuration to specific servers.
·Executed daily operations of creating logs for user’s issues and incidents.
·Assisted programmers and systems analysts test and debug new programs.
·Monitored the system for equipment failure and errors in performance.
·Performed daily diagnostic on personal computers.
Prudential Financial, Newark, NJ December 2007- November 2009
System Analyst
·Liaison between the Integration team and the Tax technology department to run Returns and Reports in CORPTAXETS for auditing purposes; coordinated workshop class for new software roll out or upgrades. Test CORPTAX software access through the Citrix portal and desktop packaged.
·Coordinated pilot’s testers for software release or upgrade.
·Downloaded release notes from vendor, installed any required software and configure a test.
United Nations, New York, NY March 2007 –August 2007
Call Coordinator
·Answered inbound and outbound calls from clients around the world and created detailed logs of user issues and incidents.
·Escalated issues, when unable to resolve incident to appropriate groups for further evaluation and resolution.
·Assisted users with initialization of SQL database.
·Horizon Blue Cross Blue Shield Newark, NJ August 2006 - January 2007
·Network Administrator
·Worked with the packaging engineer on service pack and XP push using Altiris client service.
·Utilized Microsoft Recovery agent to restore user system.
·Worked with supervisor and manger to schedule pc upgrade or replacement.
SCHERING PLOUGH, Clark, NJ September 2004 - June 2006
Call Center Rep/Desktop Support
·
·Installed and configured Outlook to Exchange server.
·Troubleshoot issues with office suite XP, 2000 in the law department.
·Install and Configure wireless card to access check point, VPN client, AT&T Goble dial up in our environment. Attend staff weekly meeting.
Department Of Homeless Services New York, NY March 2004 – August 2004
Desktop Support Technician
·Install and maintain software using SMS
·Traveled off site to perform a full range of technical support.
·Configure host file to launch specific database.
.
AHM Provider Healthcare Rockville, MD October 2001 – December 2003
Network Technician/ Help Desk Operations
·Liaison for off -site doctors communicating with our network department.
·Utilize Active Directory in search of user account
·Install oracle client and configured ODBC management to import file from database.
Education
Mind Map Consultant-Florida
Business Analyst Certificate
COMPUTER LEARNING CENTER (CL, Laurel, MD
Diploma in Computer Business Communication/Network Administration
MONTGOMERY COLLEGE, Rockville, MD
Computer Graphics and Animation Studies.
Software: MS Office Standard Suite w/Outlook, Ms Visio, Salesforce HRO, Total solutions, VEGA, Henry, SAP, PEO, Cartesis, NT,SharePoint, Ensamble, Ivanti Management WebEx, omgar MAC, Lotus Notes, MS Internet Explorer, MS Exchange, Service Now, Corel Office Suite, OS/2 Warp, X term (Unix), Link wiz (hard drive cloning), Lap link, Hyena Software, and DB2 for Windows NT, Windows 7, Windows 10, hummingbird, Oracle, DOS, Exceed, Atriums, Tivoli, SQL7, Uts express, Rais, VPN, Cobra2000, Nasdask, Aem, Depcon, NW2 harvest, Vantive, Citrix, Rumba, PC Any ware, Doc Open Norton Ghost, Console One, Kronos, Citrix, GroupWise, Coboha, Delta, Mckesson, Co-path, Shared Medical System(SMS), Active directory,Seibel, Symposium, Radia Client, Remedy, Heat, Novell, Netware, Posit, Chemdraw,ISIS,Analyst, Funk Odyssey, VPN, Altiris server, Altiris client,
Hardware: IBM compatible PC's (8088-Pentium 500mhz), Dell, Compaq hard drives, I/O cards, disk drives, network interface cards, Laptop's, modems, laser/color printers, internal/external ram, sound cards, Cisco 4000 series routers, mini-hubs, Tape Back-up Units (jukebox and single), LAN cable meters, cable crimping accessories, Virtual LAN configurations, and activation's, CAT5 cabling, Patch Panels, Cisco Switch Module 5000.
Contact this candidate