Customer Service Quality Assurance
Resume:
Paul Martin jr
*** ******** **. *******, ** *****
ad5ww8@r.postjobfree.com
Lead Night Auditor - October, 2022 to Present
Best Western Park Oasis Inn - Mauston, WI
Collected, verified, and documented data by reviewing credit cards and documents.Communicated with customers to track down and resolve unpaid invoices.Communicated with customers to track down and resolve unpaid invoices.Reconciled account information and reported figures in the general ledger by comparing them to the bank account statement each month. Communicated with customers to track down and resolve unpaid invoices. Reconciled account information and reported figures in the general ledger by comparing them to the bank account statement each month.
Checked data and information for accuracy in entry, calculations, and billing codes. Contract Consultant - March, 2020 to April, 2023
NEL Professionals - Reedsburg, Wisconsin
Saved the owner $5500.00 per by putting in place cost-cutting measures that addressed long-standing issues.Gathered, documented, and modeled data to assess business trends.Gathered, documented, and modeled data to assess business trends.Solved [Type] issues, improved operations, and provided excellent customer service.Gathered, documented, and modeled data to assess business trends.Solved issues, improved operations, and provided excellent customer service.Collaborated with current and future customers to determine their needs and deliver over the top service.Gathered, documented, and modeled data to assess business trends.Solved issues, improved operations, and provided excellent customer service.Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.Gathered, documented, and modeled data to assess business trends.Solved issues, improved operations, and provided excellent customer service.Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.Restructured procedures in order to create and execute projects in collaboration with [Job title]. Gathered, documented, and modeled data to assess business trends. Solved issues, improved operations, and provided excellent customer service. Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
Restructured procedures in order to create and execute projects in collaboration with financial limits and adhere to consumers requests, as well as improve the owners bottom . Work History
Finance Manager - April, 2016 to August, 2019
All-star KIA - Baton Rouge, LA
Devised strategies to deal with shifting market conditions and Internet technology.Led banking tasks, business administration, and financial decision-making to ensure first-class client services.Compared and interviewed consumer applications to outline specifications in order to approve, reject, or suggest changes to files.Trained new and existing employees in various financial procedures in order to help them prepare for their jobs.Led banking tasks, business administration, and financial decision-making to ensure first-class client services.Compared and interviewed consumer applications to outline specifications in order to approve, reject, or suggest changes to files.Trained new and existing employees in various financial procedures in order to help them prepare for their jobs.Developed sales tactics through strategic alliances to expand my existing customer base.Led banking tasks, business administration, and financial decision-making to ensure first-class client services.Compared and interviewed consumer applications to outline specifications in order to approve, reject, or suggest changes to files.Trained new and existing employees in various financial procedures in order to help them prepare for their jobs.Developed sales tactics through strategic alliances to expand my existing customer base.Gathered, interpreted, and verified critical financial data, both actual and anticipated.Led banking tasks, business administration, and financial decision-making to ensure first-class client services.Compared and interviewed consumer applications to outline specifications in order to approve, reject, or suggest changes to files.Trained new and existing employees in various financial procedures in order to help them prepare for their jobs.Developed sales tactics through strategic alliances to expand my existing customer base.Gathered, interpreted, and verified critical financial data, both actual and anticipated.Increased customer satisfaction by using conflict resolution techniques.Led banking tasks, business administration, and financial decision-making to ensure first-class client services.Compared and interviewed consumer applications to outline specifications in order to approve, reject, or suggest changes to files.Trained new and existing employees in various financial procedures in order to help them prepare for their jobs.Developed sales tactics through strategic alliances to expand my existing customer base.Gathered, interpreted, and verified critical financial data, both actual and anticipated.Increased customer satisfaction by using conflict resolution techniques.Educated customers on the importance of service contracts to provide better product experiences and gap insurance benefits.Drove sales by researching demographics and credit history to approve loan agreements.Qualified and approved applications for auto financing and refinancing, closed sales contracts, and cross-sold insurance products in accordance with state laws.Increased sales by
[Number]% through effective management, product development, and tried-and-true marketing methods.
Led banking tasks, business administration, and financial decision-making to ensure first-class client services.
Compared and interviewed consumer applications to outline specifications in order to approve, reject, or suggest changes to files.
Trained new and existing employees in various financial procedures in order to help them prepare for their jobs.
Developed sales tactics through strategic alliances to expand my existing customer base. Gathered, interpreted, and verified critical financial data, both actual and anticipated. Increased customer satisfaction by using conflict resolution techniques. Educated customers on the importance of service contracts to provide better product experiences and gap insurance benefits.
Drove sales by researching demographics and credit history to approve loan agreements. Qualified and approved applications for auto financing and refinancing, closed sales contracts, and cross-sold insurance products in accordance with state laws. Increased sales by 13.4% through effective management, product development, and tried-and-true marketing methods. Increased our avg. closing ratio to 67.1 % as well as avg $1287.00 profit per copy, with a 79% penetration of back end on closed sales per new contracts. With an avg carry 0f 1.8 points on APR's and 92.4% of GAP sales and 61.4% on extended warranties and service contracts. Hired and managed a team of 6 sales consultants and 1 subprime and training finance manager, to ensure maximum productivity while also implementing a training program to educate employees on best practices and protocols.
Auto Sales Manager - February, 2010 to April, 2016 Dean McCrary Kia of Hattiesburg - Hattiesburg, MS
By providing exceptional knowledge and friendly service, I was able to consistently generate referrals and repeat business.Consistently exceeded sales quotas by at least 25% on a regular basis.Met with customers on the lot and in the showroom to discuss the various vehicles and options available.Managed a team of 14 salespeople in high-volume settings.Had a thorough understanding of vehicles, market conditions, and customer purchasing preferences.Consistently exceeded sales quotas by at least 25% on a regular basis.Met with customers on the lot and in the showroom to discuss the various vehicles and options available.Managed a team of 14 salespeople in high-volume settings.Had a thorough understanding of vehicles, market conditions, and customer purchasing preferences.Negotiated vehicle prices and helped customers secure financing.
Consistently exceeded sales quotas by at least 25% on a regular basis. Met with customers on the lot and in the showroom to discuss the various vehicles and options available.
Managed a team of 14 salespeople in high-volume settings. Had a thorough understanding of vehicles, market conditions, and customer purchasing preferences. Negotiated vehicle prices and helped customers secure financing. Sales Consultant - July, 2007 to May, 2010
Dean McCrary Kia of Hattiesburg - Hattiesburg, MS
Assisted walk-in customers with sales and customer service.Explained the features and capabilities of special offerings to customers to help them understand the products and get the most out of them.Use cross-selling and up-selling techniques to increase customer profitability.Explained the features and capabilities of special offerings to customers to help them understand the products and get the most out of them.Use cross-selling and up-selling techniques to increase customer profitability.Used a consultative sales approach to understand customer needs and make relevant recommendations.Explained the features and capabilities of special offerings to customers to help them understand the products and get the most out of them.Use cross-selling and up-selling techniques to increase customer profitability.Used a consultative sales approach to understand customer needs and make relevant recommendations.Communicated with customers, management, and the sales team to better understand their needs and make recommendations. Explained the features and capabilities of special offerings to customers to help them understand the products and get the most out of them.
Use cross-selling and up-selling techniques to increase customer profitability. Used a consultative sales approach to understand customer needs and make relevant recommendations. Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
Prepared and demonstrated the features and benefits of different vehicles to address specific customer wants and needs.
Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions.
Helped develop and design the first BDC with auto sales in Mississippi. Enlisted Soldier - October, 1998 to November, 2010 US ARMY - Fort Benning, GA
Surveyed and controlled access to restricted areas in order to reduce incidents and theft by monitoring personnel and visitor traffic.
Received training in the use of tear gas, improvised explosives, and passive ordnance. Patrolled pre-determined coverage areas and assessed terrain for defensive purposes. Responded to emergencies quickly, efficiently, and with expert advice. Built and camouflaged infantry positions and equipment to avoid detection. Basic reconnaissance operations were led by me, and I informed commanding officers of enemy movements.
Skills in sales techniques and professional financial management have been demonstrated in the past.[Job Title] with a [Number]-year track record in billing and collections, as well as a strong grasp of legal procedures and legislation.Sales and Finance with a 8 year track record in billing and collections, as well as a strong grasp of legal procedures and legislation.Experienced accounting support professional with a track record of managing both routine and complex accounting needs.Sales and Finance with a 8 year track record in billing and collections, as well as a strong grasp of legal procedures and legislation.Experienced accounting support professional with a track record of managing both routine and complex accounting needs.Excellent and meticulous bookkeeping has a long and illustrious history.Sales and Finance with a 8 year track record in billing and collections, as well as a strong grasp of legal procedures and legislation.Experienced accounting support professional with a track record of managing both routine and complex accounting needs.Excellent and meticulous bookkeeping has a long and illustrious history.Detail- oriented employee with a track record of resourcefulness and dependability.Sales and Finance with a 8 year track record in billing and collections, as well as a strong grasp of legal procedures and legislation.Experienced accounting support professional with a track record of managing both routine and complex accounting needs.Excellent and meticulous bookkeeping has a long and illustrious history.Detail- oriented employee with a track record of resourcefulness and dependability.Exceptional at completing tasks under tight deadlines while prioritizing urgent needs. Sales and Finance with a 8 year track record in billing and collections, as well as a strong grasp of legal procedures and legislation.
Experienced accounting support professional with a track record of managing both routine and complex accounting needs.
Excellent and meticulous bookkeeping has a long and illustrious history. Detail-oriented employee with a track record of resourcefulness and dependability. Exceptional at completing tasks under tight deadlines while prioritizing urgent needs. QuickBooks, Oracle, and custom accounting software are among the software applications with which I familiar.
Customer service
Closing processes
Communications
Problem resolution
Budgets
Business operations
Regulatory compliance
Financial Management
Team management
Analytical reasoning
Budgeting
First Aid/CPR
Supervision
Team building
Budgets
MS Office
Criminal Justice with focus on Buisness law - Associate of Science - 2023 Grantham University - Little Rock, AR
Still currently in school graduate in December, and carry on for my bachelor's online. Focusing on my doctorate but on taking 2 classes per session online ever 8 weeks. Some college (No degree)
Wwtc - Tomah, WI
Firefighting 1-2 - Associate of Arts - 2004
Mississippi Fire Academy - Pearl, MS
Professional Summary
Skills
Education
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