Customer Service Food Runner Waitress
Resume:
Lorena Becerra
Anaheim, CA *****
ad5wum@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Server/Waitress/food runner
Far Bar - Los Angeles, CA
September 2017 to March 2020
Food Runner; collect meal tickets and prepare appetizers. Deliver all meals to tables. Maintained cleanliness of kitchen/dining area. Restock cutlery & dinnerware daily. Replenish condiments for both kitchen & guest use.
Server; greet and seat guest. Take orders, make recommendations, ensure guests are enjoying their visit, bus tables, deliver food to guests, deliver final bill and ensure guests are fully satisfied. Security Supervisor
Stubhub! Center - Carson, CA
February 2013 to October 2018
Security Supervisor; 100% customer service position. Ensure the safety and security of all guests visiting our stadium. Supervised teams of security officers during sports/music/graduations. Thorough bag checks to ensure prohibited items were not brought inside stadium. Overlooked all patrons entering the facility to ensure proper credentials were provided. Successfully removed patrons not adhering to Stubhub Centers rules. Created a safe and fun experience for all guests. Monitored cameras (CCTV) at specified command posts and relayed incidents to proper law enforcement when needed. Created detailed incident reports after each event for reference and submitted to our head of security department. Bakery Clerk
Panaderia La Joya - Whittier, CA
February 2016 to July 2018
Baker; prepared Mexican pastries daily to ensure freshness. Maintained the cleanliness of the bakery. Cashier. Open/close the bakery on my own.
General Manager
Powerhouse Gaming - Long Beach, CA
January 2004 to October 2015
Powerhouse Games (Powerstation) is a family entertainment center. I started as a game attendant and worked my way up the ladder to a supervisor, an assistant manager and ended as a store manager. A managers duties included hiring new employees, assisting guests with not only complaints, but ensuring they’re having a good time. Booking and hosting birthday parties. Janitorial duties. Daily and weekly bank deposits. Weekly revenue reports. Creating new promotions to boost store revenues. Training new hires. Scheduling.
Education
High school diploma
Bell Gardens High School - Bell Gardens, CA
September 1999 to June 2002
Skills
• Spanish
• Windows Remote Desktop
• Cashiering
• Cash handling
• Cash management
• Management
• Janitorial experience
• Customer service
• Customer support
• Staff training
• Revenue management
• Host/hostess experience
• Food service
• Food industry
• Kitchen Experience
• Food Preparation
• Serving Experience
• Store Management Experience
• Restaurant Experience
• Assistant Manager Experience
• Upselling
• POS
• Cooking
• Inventory Control
• Busser
Languages
• Spanish - Fluent
• English - Fluent
Certifications and Licenses
CPR Certification
Food Safety Certification
Food Handler Certification
Driver's License
October 2022 to October 2026
Assessments
Food safety — Proficient
July 2023
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Work style: Reliability — Proficient
June 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Food service: Customer situations — Proficient
July 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Teamwork: Interpersonal skills — Proficient
December 2023
Responding to challenging team situations at work
Full results: Proficient
Retail customer service — Proficient
July 2023
Responding to customer situations in a retail setting Full results: Proficient
Cooking skills: Basic food preparation — Proficient July 2023
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Retail customer service — Proficient
January 2024
Responding to customer situations in a retail setting Full results: Proficient
Customer service — Proficient
June 2023
Identifying and resolving common customer issues
Full results: Proficient
Food service: Customer situations — Proficient
August 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Customer focus & orientation — Proficient
August 2023
Responding to customer situations with sensitivity Full results: Proficient
Attention to detail — Proficient
December 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate