Customer Service Brand Ambassador
Resume:
Stacey Wiley
San Antonio, TX **232
ad5wtz@r.postjobfree.com
Dedicated, reliable and focused administra ve professional who excels at priori zing, comple ng mul ple tasks simultaneously, following through to achieve project goals, working independently, yet understanding the importance of teamwork and communica ng with customers, team members and management, with great customer service skills, which in return forming solid rela onships.
T-Roc Global – San Antonio, TX
June 2022 to March 2024 Merchandiser/Brand Ambassador for Hisense TVs Created and maintained rela onships with store managers, associates and warehouse personnel. Checked planograms, filled out Vision forms with each visit, to include collec ng compe tor’s intel and any updates happening. Checked on merchandise, making sure that all was running properly, submi ng reports when issues arose. Worked independently, yet stayed in communica on with my manager, assis ng him when specific data was needed and concentrated on my Store’s sales numbers. Trained associates, when necessary, along with training material to support them and promoted Hisense sales. Worked closely with the Warehouse to get boxes on floor and kept an open communica on with them about what inventory they had and delivery schedules. Royal Cup Coffee - San Antonio, TX
September 2016 to June 2022 Merchandiser
Escalate customer concerns, store issues and inventory requirements to supervisors. Address customer service inquiries quickly and accurately. Collect customer feedback and recommended procedural or product changes to enhance future service delivery. Check drawers and bins to ensure adequate stock. Stock and rotate products and coffee supplies. Iden fy defec ve or missing merchandise and promptly reported issues to supervisor. Maintain accurate and current order forms and inventory documenta on, on a weekly basis Educa on
San Antonio College - San Antonio, TX 2018
High school diploma in General Educa on Colegio Santa Ursula - Rio de Janeiro, BR Skills
• Dependable and reliable • Time Management
• Resolu on-oriented • Microso Office
• Strong Interpersonal Skills • Adap ve and Commited team player
• Resourceful • Excellent mul -tasker
• Self-Starter • Inventory control
• Mul lingual (Fluent Portuguese/Conversa onal Spanish)• Merchandising References upon request
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