Customer Service Los Angeles

Simeon Heath

Los Angeles, CA ***** / 323-***-**** / ad5wtv@r.postjobfree.com

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History of managing large amounts of inbound & outbound calls while sustaining satisfactory relationships with customers. Offer skills with CRM systems paired with outstanding active listening & multitasking abilities.

Skills

Data Gathering/Input Organizational Skills

Team Building Google Docs/Sheets

Information Security Feedback Implementation

Effective Communication Skills Customer Retention

Multi-tasking High-energy attitude

Complaint Handling/Resolution Employee Development

Microsoft Office Suite Technical Support/Trouble Shooting

Service Metrics Analysis Service Innovation

Experience:

Customer Service Representative, 06/2020 Current

Hanwha Security Los Angeles, CA

Exhibited excellent customer service to resolve customer complaints in a timely manner.

Developed strong relationships with customers by providing personalized assistance & support.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered inbound calls, chats & emails to facilitate customer service effectively & proficiently

Senior Customer Service Supervisor, 10/2008 06/2020

JS Alliance Corp Fullerton

Trained new customer service representatives on company policies and procedures.

Monitored call center performance metrics to ensure quality standards were met.

Provided guidance and support to customer service representatives in resolving complex customer inquiries.

Evaluated individual employee performance through one-on-one coaching sessions.

Performed troubleshooting of technical issues encountered by customers during their interactions with the company's website or mobile application.

Reviewed the accuracy of information provided by agents during calls with customers.

Handled escalated matters concerning difficult customers while maintaining a professional demeanor. Answered questions from customers by phone and email, offering company details and policy information as requested.

Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels

Education:

Westwood College – Torrance, CA – Bachelor of Arts Degree

Brooks College – Long Beach, CA – Associate of Arts Degree

Certifications:

Licensed & Certified Bartender/Food Handler

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