Customer Service Team Leader
Resume:
Jesana
Pate
ad5wti@r.postjobfree.com
m
Hayward, CA 94540
SUMMARY
Motivated with 7 years of experience juggling multiple priorities to keep
company running smoothly. Communicative team leader possessing
outstanding time management and documentation abilities. Polished in
overseeing employee performance and guiding and motivating new talent.
Motivational leader and organizational problem-solver with advanced
supervisory, team building and customer service skills. Experience stepping
into roles and quickly making positive changes to drive company success
Focused on using training, monitoring and morale-building techniques to
maximize employee engagement and performance
SKILLS
© Cost Reduction Product and service
Task Delegation knowledge
© Employee Performance Customer Relationship
Evaluations Management (CRM)
Operations Management Product branding
EXPERIENCE
Assistant Manager
San Leandro, CA
Chilis Resturant/ May 2021 to Dec 2023
Provided guidance and support to junior staff members on daily
tasks, projects, and objectives.
Developed a system for tracking inventory and ordering supplies as
needed
Ensured compliance with safety regulations and company policies
Monitored employee attendance records, timekeeping, and payroll
information
Customer Service Representative
Miami, FL
Royal Caribbean International/ Nov 2015 to May 2021
© Answered customer inquiries and provided accurate information
regarding products and services.
Maintained detailed records of customer interactions, transactions
and comments for future reference
Performed administrative tasks such as filing paperwork, updating
databases and generating reports
EDUCATION AND TRAINING
High School Diploma
Mission Collegiate High School Jul 2008
Mission, TX
Contact this candidate