Service Representative Call Center
Resume:
Lisa Calloway
Pittsburgh, PA *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Call Center Administrator
Central wellness center - Pittsburgh, PA
April 2023 to Present
04/03/2023 to present:
Central Outreach wellness Center
I schedule and reschedule previous patients and schedule new patients for doctors visits, also cancel appointments, send refill request for medication. transfer called to correct department like, case management, medical records, nurses line or clinician, also update patients demographics. Member Service Representative:
Pharmacy Service Representative
Aetna
July 2016 to February 2019
July 2016 to February 2019
I answer enrollment questions, also benefits, review claims. And answer billing premium question about there medicare advantage or prescription plan. Verify there benefits and claims. Pharmacy Service Representative
CVS Caremark
December 2014 to March 2015
Assist patience by taking incoming calls by placing order for prescriptions to their home or nearest pharmacy, responding to questions or requests, Reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies. Maintains records by recording and filing physicians' orders and prescriptions. Generates revenues by calculating, recording, and issuing charges. Price and file prescriptions that have been filled. Customer Service Rep
Dial America
August 2011 to January 2014
Assist with incoming and making out coming call to member about their healthcare plans and explain plan that is a best fit for them, answer question about their healthcare plan about copay, prescriptions, look up hospital and pharmacy and doctor that in the network. Help provider about their plans and what is covered under their plans benefits, claims, and etc. enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, Caregiver
Personal Care Home, Double Tree
May 2010 to June 2010
Take food orders and relay orders to kitchens or serving counters so they can be filled remove trays and stack dishes for return to kitchen after meals are finished. Prepare food items, such as sandwiches, salads, soups, or beverages.
Perform housekeeping duties
Personal Care Home, Double Tree April 2010 to May 2010 such as cooking, cleaning, washing clothes or dishes, or running errands. Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals.
Education
Diploma
Brownsville Area High School - Brownsville, PA
August 2008 to June 2009
Skills
• Communication Skills
• Medical Coding
• Call Center
• Typing
• Phone Etiquette
• Medical Terminology
• CSR
• Customer Service
• Insurance Verification
• Microsoft Word
• Customer Care
• Computer Literacy
• Medicaid
• Medical Billing
• Excel
• Data Entry
• Medical Scheduling
• Epic
• Customer service
• Typing
• Medical terminology
• Windows
• Microsoft Access
• Medical coding
• English
• Communication skills
• Computer skills
• Time management
• Technical support
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