NAME- GURLEEN KAUR
Address – ** hansen road North
416-***-**** Gmail: ad5wt6@r.postjobfree.com
PROFILE
•Experience working within a cross-functional team displaying strong problem-solving skills and a team player mindset.
•Demonstrated systematic problem-solving in identifying, prioritizing, communicating, and resolving quality issues.
•Maintained strong working relationships with clients showcasing a clear understanding of their specific needs and expectations demonstrating excellent interpersonal skills.
•Languages: English, Hindi, Punjabi, Urdu.
•Drives own vehicle to relocate.
Technical Skills
Computer Proficiency: MS Word, MS Outlook, MS Excel, DispatchOperator, Alarm monitoring and multiple other safety tools.
Other Functional Skills: Outstanding communication skills, Closeattention to detail, Strong organizational skills, ability to stay calm in emergencies, determine persuasive selling.
Education
Course
University/College
Year of
Passing
Grade
Addiction and Mental Health Workers
Northern College of Applied Arts and Technology (pures campus)
2025
Currently Pursuing
Diploma in Health Care Management
Briss Bell Institute Tarn Taran
2023
Certified
Food Handler
HACCP.ID
2022
Certified
Work Experiences:
Food Handler February 2022 – June 2023
•Handling and sorting fresh produce to ensure quality and freshness for customers.
•Maintaining cleanliness and sanitation standards in the storage and preparation areas to prevent contamination.
•Assisting customers with their inquiries, helping them find specific items, and providing information about products.
•Operating food processing equipment such as slicers, dicers, and peelers to prepare fruits and vegetables for display.
•Monitoring inventory levels and communicating with management to restock items as needed.
•Following food safety regulations and guidelines to ensure compliance with health and safety standards
•Collaborating with colleagues to efficiently complete tasks and maintain a smooth workflow in the store.
•Participating in training sessions to stay updated on food handling techniques and safety protocols.
Cashier
Dollarama August 2023 – January 2024
Mississauga, Ontario
•Greeting customers in a friendly manner and assisting them with their purchases.
•Scanning and processing items accurately and efficiently at the checkout counter.
•Handling cash transactions, including giving change and processing credit/debit card payments.
•Bagging items for customers and ensuring their satisfaction with their shopping experience.
•Answering customer inquiries about products, promotions, and store policies.
•Maintaining cleanliness and organization at the checkout area and surrounding areas.
•Monitoring and restocking inventory of small items near the checkout counter.
•Collaborating with colleagues and supervisors to address any issues or concerns that arise during shifts.
•Following cash handling procedures and security protocols to prevent theft and ensure accountability.
Overnight Grocery Clerk January 2024 – April 2024
Metro North York, Ontario
•Stocking shelves and replenishing merchandise during the overnight shift to ensure products are available for customers the next day.
•Rotating perishable items and checking expiration dates to maintain freshness and prevent waste.
•Organizing and arranging products according to store layout and planograms to optimize visibility and accessibility for customers.
•Assisting with receiving and unpacking deliveries, verifying contents against invoices, and storing items in designated areas.
•Conducting regular inventory checks to monitor stock levels and identify items in need of replenishment.
•Cleaning and maintaining the store environment, including sweeping, mopping, and sanitizing surfaces to uphold cleanliness standards.
•Collaborating with team members to efficiently complete tasks and ensure a smooth workflow throughout the shift.
•Adhering to safety protocols and guidelines, such as proper lifting techniques and handling of hazardous materials, to prevent accidents and injuries.
•Responding to customer inquiries and providing assistance as needed, including locating products and offering recommendations.
•Following company policies and procedures, including those related to food handling, sanitation, and security, to uphold store standards and compliance..
•Resolving customer complaints or concerns in a professional and courteous manner, escalating issues to management when necessary.
Achievements
•Successfully adapted to international work environments, seamlessly transitioning from D-Mart in India to Dollarama in Canada and later to Metro.
•Delivered exceptional customer service across diverse demographics, meeting and exceeding expectations at each position.
•Optimized inventory management processes, ensuring product availability, minimizing waste, and enhancing overall efficiency.
Availability’s
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
8-12 Noon
12 – 4 PM
4 PM onwards
Licenses and Safety related Certifications:
Workplace Respect
WHIMIS Certification
AODA
Worker Health and Safety Awareness
Vulnerable Sector Police
Clearence
Non-Violent Crisis
Intervention (NVCI)
First Aid and CPR
Computer safety
Awareness
Field Level Risk
Assessments
Fire Safety
Human Rights Training
Customer Services
Threat Assessment
Management
Mental Health
Awareness
Workplace Violence and
Harassment
Health and Safety