Patient Access Representative
Resume:
Bobbie Compton
PATIENT ACCESS REPRESENTATIVE II - BOCA RATON REGIONAL HOSPITAL
Orlando, FL 32824
ad5wt2@r.postjobfree.com
To utilize my talent and expertise in healthcare capacity to support clinical and administrative functions in a fast-paced medical work environment. I enhance patient satisfaction by way of prompt and accurate handling of registration, patient concerns, and shortened patient wait times while fostering a culture and atmosphere of teamwork within the department. I also have a positive direct effect on management strategy, financial collectability of account balances and record accurate patient demographic and insurance information upon patient registration. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
PATIENT ACCESS REPRESENTATIVE II
BOCA RATON REGIONAL HOSPITAL
October 2012 to Present
• Perform telephone and in-person customer service
• Complete Medical data entry and medical coding
• Perform patient registration and insurance verification
• Conduct New hire training
• Perform system updates and maintenance functions in patient accounts
• Maintain a positive and professional working relationship with ancillary departments, physicians, physician office personnel, patients, payers, coworkers, and external agencies
• Handle and corrected billing issues and errors
• Request and document payment receipt
• Monitor and maintain operation of office equipment
• Perform functions relating to image scanning, CD uploading, and PACS functions
• Schedule appointments
• Complete required forms, including Medicare, Secondary Payer Questionnaire, and Advanced Beneficiary Notice forms
BOOK KEEPER
BROWARD CITY SCHOOL BOARD
April 2006 to September 2010
• Recorded financial transactions
• Created financial reports, recorded cash receipts, customer invoices, and made bank deposits
• Updated accounting journals and accounting software
• Purchased office supplies and equipment
• Tagged and monitored fixed assets
• Responsible for paying suppliers and all incoming invoices PATIENT ACCESS REPRESENTATIVE
BROWARD GENERAL MEDICAL CENTER
February 2003 to April 2006
• Performed Medical data entry and medical coding
• Performed patient registration and appointment scheduling duties
• Maintained patient accounts
• Handled and corrected billing issues and errors
• Request and document payment receipt
• Monitored and maintained operation of office equipment
• Performed functions relating to image scanning, CD uploading, and PACS functions
• Completed required forms, including Medicare, Secondary Payer Questionnaire, and Advanced Beneficiary Notice forms
• Performed telephonic and in-person customer service ADMITTING COORDINATOR
FLORIDA MEDICAL CENTER
March 1993 to February 2003
• Supervisor patient admission and registration
• Responsible for medical record input, maintenance
• Performed insurance verifications
• Conducted new hire training
• Completed Scheduling and costing responsibilities
• Performed general office duties, including payroll, medical coding, financial counseling Education
HEALTHCARE MANAGEMENT
KAPLAN UNIVERSITY
2015
Associate in CERIFIED MEDICAL ASSISTANT
CONCORD CAREER COLLEGE/MIAMI DADE COMMUNITY COLLEGE 1993
DIPLOMA
MIAMI EDISON SENIOR HIGH SCHOOL
1990
Skills
• CODING (10+ years)
• TRAINING (10+ years)
• ACCESS (7 years)
• BILLING (7 years)
• PACS (7 years)
• SCANNING (7 years)
• TELEPHONE (4 years)
• Accounting Software
• Accounts Payable
• EMR Systems
• Healthcare Management
• Insurance Verification
• Medical Billing
• Medical Office Experience
• Meeting Facilitation
• Medical Coding
• Accounts Receivable
• ICD-10
• Financial Report Writing
• Accounting
• Medical Records
• Hospital Experience
• QuickBooks
• CPT Coding
• Phone Etiquette
• Medical Terminology
• General Ledger Accounting
• HIPAA
• Clerical Experience
• ICD-9
• Insurance sales
• Revenue cycle management
• Home health
• Medical office management
• Google Docs
• Windows
• Medical collection
• AdvancedMD
• Epic
• Cardiology
Awards
Patient Satisfaction Award
November 2016
I was nominated from several Directors and peers for my performance within our healthcare organization.
Certifications and Licenses
Certified Professional Coder
Certified Coding Specialist
Certified Provider Credentialing Specialist
Driver's License
Medical Coding Certification
Medical Billing Certification
Additional Information
Skills & Abilities
MEDICAL
• Over 18 years of practical experience working as a Medical Assistant with many duties including clinical administration responsibilities
• Highly skilled in providing care and services to patients and coordinating with nursing staff to manage care procedures
• Well versed in performing medical billing and coding procedures
• Assures secure handling and accurate recording of payments collected at the point-of-service delivery
• Knowledge of medical terminology and insurance claim procedures common to medical billing and accounts receivable operations
• Perform various types of Intakes
• Knowledgeable of image scanning and PACS functions TECHNICAL
• Experience using Microsoft Office applications including Microsoft Word, Excel, Outlook, and PowerPoint
• Organized and detail oriented with good analytical skills
• Type 40 WPM
COMMUNICATION
• Professional telephone etiquette and solid communication (verbal and written) skills
• Creative and resourceful problem solver
• Facilitated team meetings for Manager/Director
LEADERSHIP
• Experience with orienting and conducting new hire training for Patient Access role
• Self-starter with ability to work independently
• Supervisor - Patient Representative for a team of 15 representatives
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