Management Specialist Customer Service
Resume:
JOAN FLUDD
NEWPORT NEWS, VA 23608
EMAIL: ad5wt1@r.postjobfree.com
CELLULAR: 757-***-****
OBJECTIVE:
Dependable, hardworking, conscientious, and dedicated worker in pursuance of a professional level company. I’m looking forward to developing a career with advancement opportunity. My 35+ years with the Federal Government gave me skills and knowledge to enable me to be an asset to any company that will give me the chance to show my ability and qualifications. WORK EXPERIENCE:
04/1998 - 06/2014 Traffic Management Specialist/ Booking Department GS-2130-12_ 40 Hours Supervisor: Mr. Richard Smith 618-***-****/ Ft Eustis, Newport s, VA/ Scott AFB, IL Serviced as Traffic Management Specialist in the Ocean Cargo Booking Office. Conducting worldwide movement of Government Freight, totaling thousand and sometimes millions of dollars. Act as liaison between the International Customer Service Branch and the Commercial Transportation Carrier in monitoring, expecting and tracking the onward movement of Government Freight from original to final destination. Worked as a Contracting Officer Represented (COR), ensuring proper rate were provided for the movement of freight being offered with the lowest cost per contractual, ensure all freight has the correct pricing and dollar value as per the contract. Process Export Traffic Release which is an application form that described the kind of cargo and equipment the shipper needs for their overseas movement. Provided services for booking Sustainment Cargo like Ammunition, Humanitarian Aid Program (HARP), Foreign Military Sales (FMS), Unit moves, Military exercise for movement under the Department Transportation System (DTS) and the Department of Defense (DOD). Making sure there is no delay in the process of Export Traffic Release Request (ETRR), schedule and coordinated movement under the DOD. Book Break Bulk and Containterized Freight according to the contractual terms, conditional, requirements, and policies. When this were discrepancies in shipment, technical support is provided and advice to government and commercial carriers and customers to make corrections and make sure that every detail of the shipment is in order. Maintain daily contracts with Ocean carriers, vendors and shippers to make sure containers and vessels are scheduled, make sure carriers are capable of handling shipment per Government Freight Policies, also safe arrival of all shipment stateside or overseas. Booked routine shipments within 48 hour period. Monitor movement of freight through DTS, for movement of Government Freight by International surface on a worldwide basis. Process Conus Freight Movement (CFM) for shippers, vendors and other overseas installation with millions of dollars in value. Responsible for performing administrative functions for the Booking Department. Analyzed offerings, review rate to determine the best cost from origin to final destination through the best route of transportation. Resolved customer problems and recommend systemic and procedural changes to correct shipping problems and errors. Report any contractor failure to the Cargo Management Division.
06/1985 - 04/1998 Claims Examiner/ Loss and Damage GS-2130-06_ 40 Hours Supervisor: no longer employed at this facility. Military Ocean Terminal Bayonne, NJ Receive Non-Appropriate claims and contracts with momentary value. Research claims made by carriers and shippers. Ensured every carrier and shipper compile with the rules and regulations governing by the DOD and the United States Government. Research and obtain supporting documents to sustain claims and compile information to determine who is responsible for damage overage or shortage in shipment. Make Manifest Adjustments on missing and incorrect shipment process for different installations and carrier. Ensuring that all Government Freight is properly secure, blocked and braced. Ensure carrier use the correct equipment and follow the correct shipment procedure rules and regulations set by DOD.
03/1983 - 05/1985 Transportation Clerk QA Branch GS-2130-04_ 40 Hours Supervisor: no longer employed at this facility. Military Ocean Terminal Bayonne, NJ Administrative duties. Typing and filing maintain Statistical Report on all vessels incoming into the terminal. Maintain records of supplement Manifest Adjustment processing. Data Entry process Manifest Feeder Reports, composed letters and memorandum for records to other installations and agencies. Maintain integrity of the office help supervisor on critical issues with manifesting. AWARDS:
Letters Of Appreciation.
Performance Awards.
Incentive Awards.
On The Spot Awards.
EDUCATION:
1969 - 1973 Southside High School Newark, NJ General Studies. Graduated. 1973 - 1975 Essex County College Newark, NJ Major: Business Administration. TRAINING:
MicroSoft Word.
MicroSoft Excel.
MicroSoft PowerPoint.
IBS Computer Com 130
Data Entry.
TOLS.
WPS
Effective Writing/Proofreading Class
REFERENCES:
Available upon request.
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