Technical Support Aws Cloud

SAMPADA YARRAGUNTLA

Loveland, OH ***** 510-***-**** ad5wsi@r.postjobfree.com

PROFESSIONAL SUMMARY

Professional career with over 9 years of expertise in DevOps and different Cloud Platforms such as AWS and GCP. By providing technical support, I have experience in configuring, managing, and administering.

Acquaintance in AWS Cloud platform and its features Such as EC2, VPC, EBS, IAM, AMI, SNS, RDS, EBS, Cloud Watch, Cloud Trail, Cloud Formation, Auto scaling, Cloud Front, S3, and R53. Converted AWS infrastructure to a serverless architecture (AWS Lambda) and deployed using AWS Cloud formation.

Using Bash and Python, to supplement automation provided by Ansible and Terraform routine AWS tasks.

Experienced with Docker container services creating Docker files, Docker Images, Docker Container snapshots, attaching to a running container, removing images, managing director structures.

Used Jenkins pipelines to drive all micro services builds out to the Docker registry and then deployed to Kubernetes, Created Pods and managed using Kubernetes.

Extensively worked on Jenkins for Continuous Integration and automation for all Build & Deployments.

Used Kubernetes during debugging and leading up to production when multiple application build must be tested.

Production experience in large environments using configuration management tools like Ansible and Chef.

Hands on Experience with Cloud automation, which helps to trigger the inherent originality of an individual using Terraform.

Expertise in using build tools like MAVEN and ANT for building deployable artifacts such as war & jar.

Experience in managing repository managers like Nexus/ JFrog for the Maven builds. Integrated Maven with Jenkins through which the Javadoc's produced by Maven are captured to build parallel modules for larger maven projects.

Experienced in working with monitoring tools like Nagios, and Splunk, CloudWatch, New Relic, & Kibana (ELK) Confluence to trigger the event handlers to send a notification and act according to the script.

Managed virtual servers and monitored Application Servers using Splunk.

Experience in using ticketing, bug tracking systems and code coverage tools like JIRA, RALLY, SonarQube.

Proficient in writing YAML, Shell, Bash, Scripting to automate the deployments.

Experience in working with Version Control Systems/Source Code Repository tools like Subversion, Bitbucket and GitHub, Performance maintaining/troubleshooting the CM tool in UNIX environments. Experienced in Waterfall, Agile/Scrum, Lean methodologies of software development and Continuous Integration (CI) and Continuous Deployment (CD) practices.

Exposure to all aspects of Software Development Life Cycle (SDLC) such as Analysis, Planning, Development, Testing, Implementation, Post-production analysis of the projects.

Efficient in working closely with teams to ensure high quality and timely delivery of builds and releases. Excellent experience in designing, documenting and automating the build and release process.

Good analytical, presentation & communication skills and able to adapt new technologies and project environments.

SKILLS

Cloud Environments: AWS and Google cloud platform (GCP)

AWS Services: EC2, ELB, VPC, RDS, AMI,

IAM, Cloud Formation, S3, Cloud Watch, Cloud Trial, SNS, SQS, EBS, Route 53 Containerization Tools: Docker, Kubernetes, Docker Swarm

Configuration Management Tools: Chef and Ansible

Monitoring Tools: Splunk, Nagios, ELK, AppDynamics, Grafana, Jira, Nexus, Cloud Watch and New Relic.

Databases: Oracle, SQL Server, MS SQL, and NOSQL

Version Control Tools: GIT, GIT Hub, BIT BUCKET, CVS

Build Tools: ANT, MAVEN, Jenkins, XL release and XL deploy.

Web Servers: Apache, Tomcat, Web Sphere Languages/Scripts: Shell, Bash, Python, Chef, Yaml

SDLC: Agile, Scrum

Operating Systems: Red Hat, Ubuntu, Linux, CentOS, Debian

Bug Tracking Tools: Bugzilla, JIRA and Service Now

WORK HISTORY

Site Reliability Engineer, 01/2022 – Till Date

TikTok – Remote

Responsibilities:

Provided on call support by managing the NOSQL databases and configuration management service. Provisioning and managing clusters based on the storage and namespace requirements.

Working on the defects raised by the users of the services and monitoring the clusters. Configured alerts for all the clusters in Argos using bosun queries.

Experience working with Unix Linux systems from kernel to shell.

Upgrading the clusters with latest versions by updating the configurations as required.

Documenting the required steps for upgrades and configurations for future reference. Upgrading machines with IPV4 addresses to IPV6.

Collaborate with the Information Security and operational teams to support monitoring capabilities. Build and set up new regions as required for the DR and high availability.

Worked on creating the utilization dashboards by fetching the CPU, mem and storage usage of the clusters and depicting them via Aeolus panels and graphs.

Experience in capacity planning of the resources depending on the usage and requirements based on the users.

Working with users to understand their requirements when deploying their services based on priority and usage.

Opening an on call with dependent services to troubleshoot an issue.

worked with sys team to repair broken machines and initialize machines post fix.

Actively worked on the inspection tasks created.

Applied engineering principles to troubleshooting and followed up on defined corrective actions to prevent reoccurrences.

Wrote and maintained custom scripts to increase system efficiency and performance time. Identified issues, analyzed information and provided solutions to problems.

Worked well in a team setting, providing support and guidance.

Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Senior DevOps Engineer, 05/2020 - 01/2022

Levis Strauss – Remote

Responsibilities:

Deploying SDN packages as required to multiple environments and making sure the application is up and running.

Monitor and troubleshoot system performance and availability.

Collaborate with development teams to ensure applications are designed for scalability and reliability. Worked on maintaining the system performance metrics and dashboards.

Developed scripts to automate operational tasks. Provide production support when the application goes live.

Server and application monitoring using new relics and Splunk. Deploy, support, and troubleshoot applications deployed on Tomcat. Conduct sessions for new recruits.

Monitor production server health and service. Used Jira for tracking and ticketing.

Created templates as required in ansible tower for automated deployments.

Collaborated with Linux teams and DB teams to upgrade servers to latest version and get backup of the systems.

Create and assign SNOW tickets accordingly for every release and get approvals as required.

Assign tickets to the respective when issue raised for the fix. Versioned the playbooks on the source code management GitHub.

Cloud Ops Engineer, 09/2019 - 04/2020

Procter & Gamble Co – Cincinnati, United States

Using Agile methodology in order to collaborate between self-organizing cross-functional teams. Working on optimizing existing cloud CoE offerings such as Infrastructure as Code using Terraform and Shell scripts.

Interact effectively with peers, managers, directors, project managers and operational support personnel.

Orchestrating Docker containers cluster using GOOGLE KUBERNETES ENGINE (GKE). Working on Kubernetes and Cloud managed Kubernetes services such as GKE.

Working as part of the Cloud ops team to design and implement appropriate business security measures on the Google Cloud environment.

Upgrading Terraform modules and project and Infra repositories to the latest version available. Helping application teams by working on the tickets raised by the teams in Service now for creating infrastructure and providing access to the folders and projects in Google cloud platform.

Documenting onboarding documents for a new team member for an easy understanding of the architecture and workflow of the organization.

Configuring Pods and containers as per the application team's requirement.

Provisioned monitoring and logging to troubleshoot a cluster or debug a containerized application. Being part of setting up multitenant cluster in GKE and testing various scenarios application teams would come across when deploying application on a multitenant cluster.

Managing sprints by using Azure DevOps for organizing work into a hierarchy by grouping issues under epics, and tasks under issues.

Using most of the GCP services for storage, Networking, computing and hosting of the applications. End to End Client Server Installation and Customization of Jenkins through the automation of build/deployment process for respective application/project.

Upgrading JNLP agents in Jenkins based on the latest version of terraform used for Infrastructure provisioning.

Provide support on GCP to troubleshoot and solve the issues faced by application teams related to the services created and access issues.

Sr DevOps Engineer, 08/2018 - 08/2019

TJX Companies Inc – Marlborough, United States

Experience in working closely with the Technical Delivery Manager to ensure a collaborative and cohesive alignment to Projects and Releases for a multitude of applications. In addition, to implement Continuous Integration, Continuous Delivery standards and documentation to support the overall SDLC Process.

Expertise in the support of small to moderate size projects including evaluation of processes and products.

Served as a project team member on medium sized technical projects and provided solutions to technical problems of moderate scope and complexity requiring evaluation.

Supporting development projects through code build/deploy activities.

Configured XL Deploy and XL Release Tools from Scratch to the following applications. Maintaining availability of the SDLC environments, resolving and escalating issues as needed. Experience working with CI/CD implementation of microservice architecture.

Container management uses Docker by writing Docker files and set up the automated build on Docker HUB and installed and configured Kubernetes.

Built and deployed Docker containers for implementing Micro service architecture from Monolithic architecture.

Orchestrated Docker containers cluster using Docker swarm/Kubernetes.

Apache Maven is used as a build tool and Artifactory is used as a source for artifacts needed for a build, and a target to deploy artifacts generated in the build process.

Written Ansible playbooks for fully automated deployment flow across environments. Configured auto-triggered, auto-build and auto-deploy with the CI/CD Tools like Jenkins.

Experience in supporting build environments and deploying build to SBX environments, DEV environments, Test environments, QA environments, STAGE environments and PROD environments. Experience in configuring code scan from scratch like Veracode and SonarQube.

Technical experience performing software builds and Deployments using tools such as, but not limited to: Code Hub (Bit Bucket, GIT), Ant, Maven, Jenkins, XebiaLab tools like (XL Deploy, Release). Worked on Liquibase for automated Database (PLSQL) deployments.

Worked on both confluence and JIRA to enable teams to smoothly transition between the two tools and boost cross team collaboration by allowing non-technical teams to be fully informed about the progress of your technical projects.

Research Assistant, 11/2016 - 02/2018

National University – San Diego, United States

Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.

Met regularly with research team to identify issues and maintain study alignment with objectives. Collaborated with professor to develop successful research strategies.

Completed administrative and research duties per professor request. Maintained database of research materials, documents and other paperwork.

Compiled and synthesized data to identify larger trends and research patterns impacting area of study. Drafted technical papers and other documentation for use by research leadership.

Designed and conducted experiments, collected data and maintained results databases.

Linux Engineer, 09/2015 - 09/2016

First Source IT Services Pvt Ltd – Hyderabad

Involved in applying operating system updates, patches, and configuration changes.

Managed installation, upgrade and deployment projects and provided on-site direction for network.

engineers.

Managed and monitored installed systems for highest level of availability.

User account management, managing passwords setting up quotas and troubleshooting user login using various remote login utilities.

Wrote scripts to monitor disk usage and created alerts by setting the threshold.

Developed strong organizational and communication skills through coursework and volunteer activities. Managed use of various types of databases and configured, installed and upgraded new ones.

Gained extensive knowledge in data entry, analysis and reporting.

Learned and adapted quickly to new technology and software applications.

Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.

EDUCATION

Master of Science: Computer Science.

National University - San Diego, United States

Bachelor of Science: Electrical, Electronics and Communications Engineering.

Kalasalingam University - Krishnankoil, Tamil Nadu

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