Customer Service Medical Assistant

ADRIENNE JAMES

**** ***** ***** ***** ********** Alabama 36107

Cell: 205-***-**** – ****************@*****.***

PROFESSIONAL

** ***** ** ******* **********. Proficient and strong time management skills. Fully qualified with expertise providing customer support in fast-paced environments.

SKILLS

Strong Communication Skills both verbally and writing

Management skills

Proficient in coaching and development.

Strong in coaching and developing.

Strong problem-solving aptitude skills.

Excellent computer skills- Microsoft Word, Excel, Power Point

Adapt well to changes and pressures in the workplace.

Detailed document preparation and presentation

WORK HISTORY

08/08/2016 to present - Alabama Regional Medical Services

Overseer of Clinic daily operations

Lead by example guidance to medical staff in proper procedures in documenting and filing files.

Maintain even flow of patients throughout the clinic with appointments

Vitals, Venipuncture, Lab Controls

Referrals, Audits, Mobile Events, Scheduling, Assist with Nurse Manager duties

Assisted in coaching and developing new hires to provide exceptional customer service to patients daily.

Maintain the office condition and schedule repairs. In charge of equipment not working at all clinics

Order supplies for all clinics/In charge of Medical Assistant Scheduling and offsite/weekend scheduling

Maintain schedule for preventive services for pediatrics and adolescents, adult screenings.

VFC Coordinator for all sites, Covid Vaccines, Hep C Coordinator/referrals

Imprint Administrator for all sites

Trainer for All Medical Assistant and new hires on new supplies and equipment

Maintain office services by organizing office operations and procedures, preparing payroll

11/05/2012 to 05/03/2016 – Heatlh Services Inc., Montgomery, Al

Answer Phones and greet patience daily.

Schedule appointments.

Screen patient’s vital signs.

Provide exceptional customer service including efficient and accurate documentation.

Maintain the highest level of confidentiality with all information obtained.

Balance cash drawer daily and processed bags for night drops.

04/2003 TO 02/02012 – Hardees, General Manager – Montgomery, Al

Supervised shifts and maintained the highest standards in quality, service and cleanliness.

As manager focused on profitability.

Maintained a cooperative and professional working relationship between management team and your crew

Addressed and resolved customer product complaints empathetically and professionally.

Gathered and verified all required customer information for tracking purposes.

Defused volatile customer situations calmly and courteously

Accurately documented, researched and resolved customer service issues

Acted professionally and patiently when addressing negative customer feedback

Met and exceeded service and quality standards every review period

CERTIFICATION

Medical Assistance Certificate 2012

Administrative Training Certificate

Management Certificate

EDUCATION

Stanhope High School 1988 – graduated

Fortis College, Montgomery, Al

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