Customer Service Project Management

MYRA ZEMARYALAI

BUSINESS PROFESSIONAL

925-***-**** ad5ws7@r.postjobfree.com

Profile Analytical Business Professional who delivers superior performance under pressure, meticulously undertakes complex assignments, and operates cheerfully with a sense of urgency in a fast-paced environment Positive employee relations, client satisfaction, creative thinking, and leadership through empowerment.

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Skills Strong business minded individual, including but not limited to sales, project management, financial analysis, relationship management, business administration and business communication, accounting, regulation, credit policy and compliance.

• Strong attention to detail / strong customer service orientation.

• Expert in locating, developing, defining, negotiating, and closing business

relationships.

• Strong tracking of and completing a project and meeting quotas.

• Confident / delightfully self-aware and focused individual.

• Highly driven / goal orientated / adept to change.

• Strong organizational, analytical, and communication skills with excellent

presentation skills.

• Sets and achieves challenging goals / demonstrates persistence and overcomes

obstacles.

• Measures self against standard of excellence / takes calculated risks to

accomplish goals.

• Ability to identify issues and communicate with team, management, clients / staff.

• Takes responsibility for actions, keeps commitments / completes tasks on time

or notifies appropriate person with an alternate plan.

• Fast learning of any type of application or program.

• Ability to lead staff and motivate team / positive and uplifting individual.

• Exceptional team member; collaboratively and individually.

• Able to multi-task and meets deadlines.

• Able to thrive in a fast-paced environment.

Technical

Skilled in MS Office Suite, banking industry standard and proprietary software; computer savvy.

Other Skills and Interests

Fluent in Dari (Farsi). writing, strategic thinking, computer software, hiking.

Experience Securitas Security Services USA, Inc. 2020-2022

District Manager

Responsible for costs, reviewing P&L statements, and managing a profitable business. Possessing strong operational, management and leadership agility by adding insight and value to help improve activity in response to a rapidly changing market. Planned, managed, and coached employees in a fast-paces and dynamic environment. Demonstrated superior client relations, serving as the face and voice of the company while connecting, building bridges, and communicating with internal and external business partners to increase exposure, gauge needs, and enhance existing relationships.

U.S. Bank 2017-2020

Business Specialist

Actively building new relationships and deepening existing ones through anticipating the needs of, and regularly calling on, potential and existing clients. Managing business loan portfolios by turning service experiences into sales opportunities in collaboration with employees across the business lines to ensure specific support needed. One-on-one and group presentations provided to clients. Evaluating the eligibility of both the business owner and the business and the corresponding business loan terms they qualify for.

Bank of the West 2016-2017

Contract Specialist

Responsible for creating and reviewing all necessary lease and loan documentation for complex transactions. Works with internal resources to document, track, and price assigned transactions. Responsible for completing all UCC filings and serves as lead liaison with 3rd party partners. Responsible for efficiently meeting quotas.

Fremont Bank 2014-2015

Client Care Representative

Developed an understanding of company and industry-wide products and services. Trusted by management with special projects in addition to regular duties in the areas of fraud prevention and process improvement. Interacted with clients on a regular basis – phone and face-to-face.

Wells Fargo Bank 2011-2012

Personal Banker

Provided a full range of banking services to individual clients. Adhered to legal, corporate and regulatory guidelines to ensure the safety and security of client and bank assets. Developed and implemented sales-plan strategies that grew client base in the region.

Coty Prestige 2005-2008

Account Executive

Managed vendors for regional store demonstrations. Top 5% in sales company-wide. Managed inventory and had superior product knowledge.

Allstate Home Loans 2003-2004

Office Administrator

Devised and implemented procedures to increase office efficiency. Measured and coordinated telemarketing team making 1,500 daily calls, refinancing home loans.

Awards and • Consistently praised by management for successful project completion. The

Accomplishments quality and timeliness of reports, attention to detail, exemplary team-player

attitude and excellent communication skills.

• Recognized for meeting numerous deadlines in a fast-paced environment, working

on and coordinating numerous projects with tight deadlines.

• Recognized for the contribution of positivity and hard work put into coordinating

tasks.

Contact this candidate