Customer Service Pharmacy Technician
Resume:
Sherry Nelson
Pharmacy Technician
Garysburg, NC
ad5wra@r.postjobfree.com
Detail-oriented pharmacy technician with three years’ experience seeking role of Certified Pharmacy Technician, bringing proven capabilities in maintaining adequate stock levels, filling medication orders accurately, monitoring refrigeration temperature logs, and operating all equipment efficiently. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Sunshine Health / Centene Corporation - Maitland, FL December 2022 to May 2024
Customer Service Representative/MMA/Medicaid
Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers. Places outbound customer service or customer satisfaction calls, as required by client. Completes call guides; gathers and verifies required information. Addresses, researches and escalates claims, billing, and appeal issues for assigned providers and. specialists in a timely manner. Works closely with the Claims team to resolve system issues. Educates provider staff on trends that may be impacting accurate claims processing. Attends telephone skills and program information training sessions; adheres to established levels of service. Remains current on program changes including content information and application changes; distributes content updates. Adheres to established customer service and documentation standards within required time frames.
Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.. I helped customers to get there prior authorizations approved and if they were not approved I gave them the appropriate information needed to complete the authorization. Skills: keyboarding, computer typing, Data Entry, Microsoft Office XP, Microsoft Outlook, 10 Key, Providing Customer Service, Answering phones
• Provided assistance to members and providers
• Answered phone and assisted customers and clients with changes
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Provided excellent technical support
• Wrote call center scripts
• Operated the live chat
• Explained products and benefits
• Maintained up-to-date knowledge of customer accounts
• Assisted customers in person
• Wrote call center scripts
• Operated the live chat
• Provided excellent technical support
• Resolved payment and order disputes
• Confirmed payments, refunds, etc.
• Created customer appointments
• Scheduled reservations for customers
• Provided assistance to clients
• Answered phone and assisted customers and clients with changes Pharmacy Technician
AmeriHealth Caritas - Philadelphia, PA
January 2021 to December 2021
Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers. Places outbound customer service or customer satisfaction calls, as required by client. Completes call guides; gathers and verifies required information. Attends telephone skills and program information training sessions; adheres to established levels of service. Remains current on program changes including content information and application changes; distributes content updates. Adheres to established customer service and documentation standards within required time frames.
Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation. Performs clerical or administrative duties as assigned. Monitors center performance; assists supervisor with daily, weekly and monthly reporting. Provides operational supervision in absence of the supervisor; answers program related questions, provides problem resolution, makes decisions regarding issues typically presented to the supervisor. Provides leadership and work guidance to less experienced personnel. I helped customers to get there prior authorizations approved and if they were not approved I gave them the appropriate information needed to complete the authorization.
Skills: keyboarding, computer typing, Data Entry, Microsoft Office XP, Microsoft Outlook, 10 Key, Providing Customer Service
Pharmacy Technician
Morgan Street Pharmacy - Raleigh, NC
January 2015 to January 2021
Retail
Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers. Places outbound customer service or customer satisfaction calls, as required by client. Completes call guides; gathers and verifies required information. Attends telephone skills and program information training sessions; adheres to established levels of service. Remains current on program changes including content information and application changes; distributes content updates. Adheres to established customer service and documentation standards within required time frames.
Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation. Performs clerical or administrative duties as assigned. Monitors center performance; assists supervisor with daily, weekly and monthly reporting. Provides operational supervision in absence of the supervisor; answers program related questions, provides problem resolution, makes decisions regarding issues typically presented to the supervisor. Provides leadership and work guidance to less experienced personnel. I helped customers to get there prior authorizations approved and if they were not approved I gave them the appropriate information needed to complete the authorization.
Skills: keyboarding, computer typing, Data Entry, Microsoft Office XP, Microsoft Outlook, 10 Key, Providing Customer Service
Certified Pharmacy Technician
Aerotek, Inc - Raleigh, NC
March 2014 to January 2015
Healthcare Services
Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers. Places outbound customer service or customer satisfaction calls, as required by client. Completes call guides; gathers and verifies required information. Attends telephone skills and program information training sessions; adheres to established levels of service. Remains current on program changes including content information and application changes; distributes content updates. Adheres to established customer service and documentation standards within required time frames.
Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation. Performs clerical or administrative duties as assigned. Monitors center performance; assists supervisor with daily, weekly and monthly reporting. Provides operational supervision in absence of the supervisor; answers program related questions, provides problem resolution, makes decisions regarding issues typically presented to the supervisor. Provides leadership and work guidance to less experienced personnel. I helped customers to get there prior authorizations approved and if they were not approved I gave them the appropriate information needed to complete the authorization.
Skills: keyboarding, computer typing, Data Entry, Microsoft Office XP, Microsoft Outlook, 10 Key, Providing Customer Service
Pharmacy Technician
Costco Wholesale Corporation - Raleigh, NC
November 2013 to February 2014
Retail
Assisting customers and operating the cash register system, Accepting customer and prescription information, including refill authorization and doctor office calls, Creating prescription labels and putting them on the correct prescription containers, Place medications into the proper prescription containers where permitted, Retrieve the appropriate medication from inventory where permitted, Reconstitute oral medications where permitted, Input customer profiles and prescription data into the computer system, Complete paperwork related to filling prescription's, Assist with maintaining the Pharmacy department by keeping it clean and in order. Skills: keyboarding, computer typing, Data Entry, Microsoft Office XP, Microsoft Outlook, 10 Key, Providing Customer
Service
Certified Pharmacy Technician
NC Department of Corrections - Apex, NC
February 2013 to November 2013
Government and Military
Creating prescription labels and putting them on the correct prescription containers, Place medications into the proper prescription containers where permitted, Retrieve the appropriate medication from inventory where permitted. Complete paperwork related to filling prescriptions, Assist with maintaining the Pharmacy department by keeping it clean and in order. Pack prescriptions for the inmates and give them to the officers that come daily to pick up and have them sign for the controls. Pack UPS medications for camps in the afternoons and send them to the appointed camps and attach the packing slips with each of the boxes.
Certified Pharmacy Technician
Kerr Drug, Inc - Durham, NC
August 2011 to February 2013
Assisting customers and operating the cash register system, Accepting customer and prescription information, including refill authorization and doctor office calls, Creating prescription labels and putting them on the correct prescription containers, Place medications into the proper prescription containers where permitted, Retrieve the appropriate medication from inventory where permitted, Reconstitute oral medications where permitted, Input customer profiles and prescription data into the computer system, Complete paperwork related to filling prescription's, Assist with maintaining the Pharmacy department by keeping it clean and in order.
Skills: keyboarding, computer typing, Data Entry, Microsoft Office XP, Microsoft Outlook, 10 Key, Providing Customer Service,
Certified Pharmacy Technician
Kmart - Raleigh, NC
September 2010 to September 2011
Retail
Assisting customers and operating the cash register, Accepting customer and prescription information, including refill authorization and doctor office calls, Creating prescription labels and put them on the prescription containers, Place medications into the prescription containers where permitted, Retrieve the appropriate medication from inventory where permitted, Reconstitute oral liquid medications where permitted, Input customer and prescription data into the computer system, Complete paperwork related to filling prescriptions, Assist with maintaining the Pharmacy department by keeping it clean and in order. Skills: keyboarding, computer typing, Data Entry, Microsoft Office XP, Microsoft Outlook, 10 Key, Providing Customer Service
Certified Pharmacy Technician
Target Corporation - Raleigh, NC
August 2003 to September 2010
Retail
Assisting customers and operating the cash register, Accepting customer and prescription information, including refill authorization and doctor office calls, Creating prescription labels and put them on the prescription containers, Place medications into the prescription containers where permitted, Retrieve the appropriate medication from inventory where permitted, Reconstitute oral liquid medications where permitted, Input customer and prescription data into the computer system, Complete paperwork related to filling prescriptions, Assist with maintaining the Pharmacy department by keeping it clean and in order. Skills: keyboarding, computer typing, Data Entry, Microsoft Office XP, Microsoft Outlook, 10 Key, Providing Customer Service
Pharmacy Technician
Kmart - Cary, NC
June 2001 to August 2003
Retail
Assisting customers and operating the cash register, Accepting customer and prescription information, including refill authorization and doctor office calls, Creating prescription labels and put them on the prescription containers, Place medications into the prescription containers where permitted, Retrieve the appropriate medication from inventory where permitted, Reconstitute oral liquid medications where permitted, Input customer and prescription data into the computer system, Complete paperwork related to filling prescriptions, Assist with maintaining the Pharmacy department by keeping it clean and in order. Skills: keyboarding, computer typing, Data Entry, Microsoft Office XP, Microsoft Outlook, 10 Key, Providing Customer Service
Education
Diploma
Apex High School - Apex, NC
September 1981 to June 1985
Skills
• Pharmacy Technician Experience
• 10 Key Data Entry
• Medical Office Experience
• Insurance Verification
• Typing
• Medical Billing
• EMR Systems
• Medical Records
• Compounding Medications
• Medical Terminology
• Medical Coding
• Phone Etiquette
• ICD-10
• QuickBooks
• Cash Handling
• Microsoft Outlook
• Data Entry
• HIPAA
• Medical Scheduling
• ICD-9
• Epic
• Microsoft Word
• Transcription
• English
• Order Entry
• Computer Skills
• Computer Operation
• Microsoft Powerpoint
• Google Docs (10+ years)
• Document review (10+ years)
• Accounting
• Customer service (10+ years)
• Customer support (10+ years)
• Customer retention (10+ years)
• Documentation review
• Telemarketing
• ICD coding
• Live Chat
• Organizational skills
• Typing
Languages
• English - Expert
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