Customer Service Support Specialist
Resume:
Jenni Mclaughlin
Waynesboro, VA *****
****************@*****.***
Customer service-oriented professional who provides technical assistance and application support. Possess skills necessary to communicate solutions and provide guidance and problem-solving assistance and maintains operations according to established standards, policies and procedures. Communicates in a clear and concise manner to ensure satisfactory customer service Functions independently with minimal direction and guidance
Effectively prioritize work to ensure efficiency
MS Excel MS Word Peachtree Accounting QuickBooks
Computer Support Customer Service Support Interpersonal Communications MS Office Health Records Management
Patient Scheduling HIPAA Privacy Practices Basic Billing/Coding Operate Electronic Health Records Software
Understand Medical Terminology Data Entry & Security Patient Reimbursement Processing
Work Experience
Owner / Business Manager / Customer Service
Uncommon Scents and Styles - Waynesboro, VA
April 2019 to Present
Sell consumer products, person-to-person, to a select customer base
Demonstrate product usage, communicate benefits, and answer questions regarding product line Organize and manage client records and accept payments
Design labels and business cards and oversee marketing
Sales Associate
VA ABC Store - Waynesboro, VA
November 2022 to January 2023
Provide outstanding customer service, answer phone, Stock Shelves, assist with special orders, make sure all items are correctly placed in appropriate areas.
Production Worker
Hershey - Stuarts Draft, VA
July 2022 to September 2022
Maintain machine check boxes and resent robot as needed.
Install ink and replace tape.
Maintain a clean workspace and inspect candy packaging.
Front Desk / Assistant Manager
Country Inn and Suites - Charlotte, NC
January 2022 to March 2022
Handled guest complains and respond to guest emails.
Utilized Opera Property Management System to manage day to day functions. Processed pre-authorizations for third party credit card billings,
Front Desk / Night Auditor
Days Inn Little Rock - Charlotte, NC
September 2021 to January 2022
Answered phone calls and performed guest check-in and out duties.
Scheduled housekeeping assignments and checked guest rooms.
Processed credit card pre-authorizations.
Maintained communication with security team and completed scheduling for shuttle rides.
Clarion Pointe Hotel - Rock Hill, SC
August 2021 to September 2021
Customer Service Representative (Remote)
TTEC Call Center - Fort Mill, SC
November 2020 to March 2021
Handled inbound and outbound phone calls
Processed fraud claims for Bank of America customers
Prepared and sorted source documents, and identified and interpreted data to be entered Mailed out new credit and debit cards upon request
Guest Relations / Front Desk Clerk
Sleep Inn Airport Billy Graham Parkway - Charlotte, NC
January 2020 to May 2020
Process cash and credit card transactions
Provide outstanding customer service
Prepare breakfast and handle schedules and provide parking passes
Jenni McLaughlin (Cont.)
Homemaker
Stay-at-Home Parent - Waynesboro, VA
July 2017 to April 2019
Showed strong leadership skills and managed household budget
Remained deadline-oriented and reliable while adjusting priorities and managing time wisely Required to make quick, crucial and often unprecedented decisions
Short Order Cook
The Fishin’ Pig - Waynesboro, VA
February 2017 to June 2017
Cleaned food preparation areas, cooking surfaces, and utensils
Cooked and packaged batches of food and ordered and took delivery of supplies Maintained sanitation, health, and safety standards in work areas
Verified that prepared food met requirements for quality and quantity
Crew Member / Cashier / Customer Service
Arby’s - Staunton, VA
October 2016 to December 2016
Performed a multitude of tasks including food production and serving customers at the cash register Operated cash register, accepted payments, and made accurate change
Ensured accuracy of cash drawer and kept work area clean and organized
Worked in a team environment and communicated effectively with managers and co-workers
Homemaker
Stay-at-Home Parent - Charlotte, NC
March 2012 to September 2016
Ensured household duties were completed in a time efficient manner
Developed, managed, and maintained a budget effectively
Coordinated and facilitated medical care, meals, and social activities
Certified Nursing Assistant
Hope in Home - Gloucester, VA
March 2009 to September 2009
Maintained patient charts, scheduled appointments and escorted patient to doctor appointments Assisted with activities of daily living and range of motion exercises
Recorded vital signs and performed light housekeeping duties
Education
Associate of Science degree in Health Sciences
Ultimate Medical Academy
2019
Skills
• Computer Support
• Customer Service Support
• Interpersonal Communications MS Office
• Health Records Management Patient Scheduling
• HIPAA Privacy Practices
• Basic Billing/Coding
• Operate Electronic Health Records Software Understand Medical Terminology • Data Entry & Security
• Patient Reimbursement Processing
• Synxis software (2 years)
• Customer service
• Typing
• Cash register
• Cash handling
• EMR systems
• Records management
• Supervising experience
• Leadership
• Medical terminology
• Cooking
• QuickBooks
• Vital signs
• HIPAA
• Medical coding
• ICD-10
Certifications and Licenses CNA
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