Customer Service Social Media
Resume:
Gill Matthews
El Paso, TX *****
ad5wqe@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Mr. Cooper - El Paso, TX
May 2022 to April 2024
Answer customer calls for many mortgage issues including: escrow analysis, payments, insurance, escrow shortages or surplus, recast questions, auto pay and bi-weekly auto pay applications, and website issues.
Social Media Moderator
Teleperformance - El Paso, TX
January 2021 to February 2022
Social Media Content Moderators are responsible for moderating user-generated content on our clients platform by reviewing strong graphic images, videos, and/or written content to ensure the content meets the community guidelines and to escalate any content that violates the parameters set. Critical Issues Resolutions Manager
Alorica - El Paso, TX
April 2018 to November 2020
Liaison between customer and sales account executive to resolve customers issues and work together with sales to make sure that they are doing what they are suppose to. For example, make sure that contract terms are acceptable to the customer before submitting it. Make sure sales account executives test and turn up working sites so that the customer can have working service. Senior Credit Advisor
Easy Solutions - Brownsville, TX
August 2014 to December 2016
Educate prospects about credit
• Provide detailed credit analysis' to prospects and educate them about the credit repair process
• Interact with clients on a daily basis in a professional manner
• Manage upset clients, conflicts and challenging situations
• Assist clients in finding a way to meet financial obligations without getting further behind
• Place phone calls, or email clients to remind them about account contracts, payment due dates, and amount owed
• Train and supervise both new and established team members Customer Service Representative
Teleperformance - Brownsville, TX
January 2012 to June 2013
Responsibilities
Call Center Project HughesNet Satellite Internet Service. Providing Internet Technical troubleshooting support over the phone in a non-technical format in which customers can easily understand.
Diagnose equipment with troubleshooting tools, create dispatches for repair visits and provide excellent customer service
Accomplishments
Employee of the month- top performer
Skills Used
Customer service, basic typing skills, Browser resource surfing. Operating Systems: Windows(98, 2000, XP, Vista, 7) Software: Office XP, Adobe Photoshop 7, Adobe Photoshop CS, Adobe Photoshop CS 2. Enrollment Processor
Teleperformance - Brownsville, TX
September 2011 to December 2011
Responsibilities
Call Center Project for United Health Care.
Processing Enrollment Forms for Senior Citizens 65+ On Medicare Prescription Drug Plans.
Accomplishments
was Q&A for 3 weeks of the project and then resumed my duties as an enrollment processor until end of project.
Skills Used
Customer Service, Basic typing skills, documented medical information for the enrollee. Digital Imaging Specialist
SGS Industrial Supplies - Brownsville, TX
June 2006 to February 2007
Responsibilities
Photograph products (8,000+), put them into a computer and enhance them using Digital Imaging Software (Adobe Photoshop CS II). After digital enhancement I would upload all images on to the SGS website.
Skills Used
Photography, Photo enhancing software, Added descriptions and images to SGS Website. Education
Administration
Southern Careers Institute - Brownsville, TX
2013 to 2014
Diploma
Los Fresnos High School - Los Fresnos, TX
August 1998 to July 2001
Skills
• microsoft word (1 year)
• adobe photoshop (6 years)
• Customer Service Skills (4 years)
• Data Entry (1 year)
• Customer Service
• Call Center
• CSR
• Credit Analysis
• Operating Systems
• Microsoft Windows
• Customer support
Assessments
Customer service — Proficient
March 2022
Identifying and resolving common customer issues
Full results: Proficient
Typing — Proficient
March 2022
Transcribing text
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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