General Manager Customer Service
Resume:
Mesquite, Tx *****
ad5wqb@r.postjobfree.com
Carly Jackson
WORK EXPERIENCE:
Stat Overnight Delivery-Chicago, IL (March 2021-November 2023)
General Manager
●Route all orders for next day route assignments
●Input and maintain accurate weekly payroll
●Ensure daily delivery coverage
●Identify and resolve delivery and scheduling problems through timely communication with patients, drivers, and dispatch
●Manage driver daily performance and activity to ensure a safe work environment and zero service failures.
●Maintain high performance levels for delivery processes, and implement improvement activities wherever necessary
●Ensure all daily pickups are covered
●Provide accurate weekly reports to the management on performance of the service deliveries
●Manage progress of next day delivery orders as well as high priority delivery orders
●High and train new drivers
●Order and monitor all office supplies
●Receive all incoming daily deliveries
Stat Overnight Delivery-Richardson,TX (October 2020-March 2021)
Dispatcher
●Answered incoming calls from customers and drivers.
●Dispatched drivers upon arrival and completion of deliveries
●Assisted drivers with directions
●Researched lost and damaged packages
●Responded to customer inquiries via online web chat
●Ran nightly delivery reports
DFW Airport-Grapevine,TX (October 2018-February 2020)
Dispatcher(Contract Position)
●Respond to dispatch requests related to all airport custodial issues.
●Provide service to passengers in respect to TSA check in times, parking, and all aspects of airport operation issues.
●Claim resolution regarding lost baggage/missing items.
●Document airport traffic.
●Monitor passenger flow.
Ford Credit-Irving,TX (July 2017-July 2018)
Customer Service/ Email & Chat Rep
●Provided positive customer service through inbound calls for lease & retail accounts
●Researched and corrected items such as misapplied payments or payoff disputes
●Discussed past due accounts
●Provided payment arrangement options to lease & retail accounts
●Provided lien release requests
●Provided principal and interest breakdown
●Serviced all retail and lease contracts
●Provided financial hardship solutions for customers
●Assisted customers with all manufacture and extended warranties
●Met monthly metrics (i.e. AHT, compliance, customer surveys)
Bank Of America-Plano,TX (April 2015-July 2017)
SME-Subject Matter Expert
●Assisted primary trainer with 8 week new hire training.
●Prepared new hire training documents.
●Monitored all incoming phone calls and provided feedback to associates.
●Monitored all associates metrics and compliance standards.
●Filled in as manager, as needed
●Serviced HELOC (Home Equity Line Of Credit)accounts.
●Provided principal and interest payment breakdown to customers.
●Provided breakdown of amortization schedules.
●Processed payments utilizing customer's checking and savings accounts.
●Maintained monthly metrics(AHT, Customer Surveys, Availability)
●Processed funds transfers and balance builds.
EDUCATION
Lincoln Humanities Magnet High School — High School Diploma
August 1997 - May 2001, Dallas, TX
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