Customer Service Accounts Receivable

Porscha McGriff

ad5wq1@r.postjobfree.com 305-***-**** Fort Lauderdale, FL

SUMMARY

Seasoned professional with 11 years of experience in financial operations and customer service, seeking an Account Receivable Clerk position. Skilled in processing receivables, maintaining accurate records, and managing customer accounts. Proficient in Microsoft Excel, RealPage, Onesite, and Buildium, with a strong background in billing and payment processing.

WORK EXPERIENCE

Pico Propane Oakland Park, FL

Customer Service Representative Jul 2022 - Present

• Provide comprehensive customer service support, addressing inquiries and resolving concerns to ensure customer satisfaction.

• Manage and update customer accounts, documenting all interactions, inquiries, and feedback in the system.

• Handle accounts receivable tasks, including tracking and recording incoming payments to maintain accurate financial records.

• Process and verify financial transactions, ensuring compliance with established policies and procedures for invoicing and accounts receivables.

Regal Trace Apartments Fort Lauderdale, FL

Leasing Agent Jun 2020 - Jul 2022

• Efficiently addressed tenant inquiries and resolved complaints, ensuring prompt attention to urgent issues and fostering tenant satisfaction.

• Conducted financial transactions integral to property operations, including processing rent and fee payments, preparing deposits, and maintaining accurate financial records.

• Performed move-out inspections to assess unit conditions, facilitating timely turnover and property maintenance.

• Managed lease administration with precision, and supported eviction processes in accordance with legal requirements and owner directives.

Bristol Court Lauderdale Lakes, FL

Assistant Property Manager/Leasing Consultant Jun 2018 - Jun 2020

• Managed financial operations, including rent collection and budget oversight, ensuring fiscal efficiency and tenant satisfaction.

• Coordinated maintenance and repairs, promptly addressing tenant issues and scheduling necessary work orders to maintain property standards.

• Utilized Buildium software for operational management, enhancing organizational processes and communication with tenants.

Comcast Miramar, FL

Billing Specialist Feb 2013 - Jun 2018

• Facilitated customer communications, prepared and dispatched billing documents, and ensured accurate application of payments.

• Enhanced order processing efficiency, contributing positively to customer satisfaction metrics.

• Oversaw the establishment of customer accounts for billing, ensuring adherence to contractual terms and conditions.

EDUCATION

Boyd Anderson High School

High school diploma, Elementary Education

Fort Lauderdale, FL

May 2007

Broward College

Elementary Education, Not Specified

Pompano Beach, FL

Not Specified

CERTIFICATIONS

None

SKILLS

Accounts Receivable • Billing • Collections • Front Desk (3 Years) • Property Management • Operations Management

• Property Leasing • Assistant Manager Experience • Office Management • Bookkeeping • Office Experience (5 Years) • Microsoft Outlook (5 Years) • Contract Management (5 Years) • Time Management (5 Years) • Curriculum Development • Yardi • Teaching • QuickBooks (3 Years) • Computer Skills • Customer Service • Accounts Receivable

• Accounting Software • Accounts Payable

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