Customer Service Representative
Resume:
SHEMIKA L.
WILKERSON
Customer Service
Representative
PROFESSIONAL PROFILE
Customer Service Representative with over two decades of experience assisting clients in the customer service field. Having the proven ability to excel in multiple public service roles. Recognized for exceptional communication, and analytical skills. Excellent interpersonal/time management skills with diverse clientele. Proven ability to deliver preeminent customer satisfaction ratings. CONTACT WORK HISTORY
Address
Brooklyn,NY
Phone
ad5wpk@r.postjobfree.com
2022-02 Patient Staff Assistant Switchboard Operator 07-2023 Optum Medical New York, NY
● Screen incoming calls from patients; answer staff queries
● Schedule appointments for all physicians, and assist with any questions
● Electronically fax documents to clinics as directed via Next Gen Software 2019-07 - Order Entry Representative
2021-05 Blue Generation Long Island City, NY
● Retrieved all incoming calls, and assisted private corporations with order submissions
● Reviewed the processing of each order to ensure accuracy and completed customer satisfaction surveys
● Ensured all purchase orders, and receipts were submitted through electronic e-mailing systems
2015-12 - Floral Representative
2019-07 From You Flowers Long Island City, NY
● Nationwide flower shop representative for a online florist company
● Educated Clients on flower combinations and provided occasion-specific flower suggestions
● Displayed energetic interactions to ensure each Client felt welcome with emphasis on their special occasion
● Collaborated with five fortune companies to assist with floral arrangements for ballroom meetings and weddings
Followed up with Clients to ensure satisfaction and processed claims/ refunds 2015-11 Customer Service Representative
2018-10 First Transit Long Island City, NY
● Oversaw all routes and scheduling of vans and managed charter reservations, monitored drivers and billing
● Evaluated the needs of transportation users and served as a primary communication liaison with major contracted customers
● Provided transportation support and educated users on assorted services, accommodations and technical applications
● Utilized a variety of internal and external software solutions to respond and resolve transportation issues
● Managed fast paced, heavy phone and radio traffic while assisting with day-to-day clerical operations
2010-12 - Junior Auditor
2015-12 Mortgage IT New York, NY
● Contacted multiple mortgage insurance companies to ensure eligibility of loan applicants
● Examined and proofed all loan documents to ensure all applicable federal and state regulations were met
● Monitored and ensured procedures met compliance standards according to company guidelines and policies
● Verified and ensured mortgage loan disclosures and closing disclosures aligned with regulation timelines
● Transferred loan applications to underwriters for loan completion and approval
● Provided management with reports of any suspicious or fraudulent activity supplied by applicants
SKILLS
Microsoft Suite
Windstream Online
Telephone Application
Multi-phone Line systems
Communicatio
n (Oral &
Written)
Analytical problem-solving
Clerical skills
Cultural Diversity
and Teamwork
Training
Accuracy Inspection Check
Medical Terminology
Troubleshooting,Analytical
Problem Solving
World Class Customer
Service
Mortgage Auditing Practices
EDUCATION
William H. Maxwell HS Regent Diploma Brooklyn, NY
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