Human Resources Business Process

Melonie Geddes

Head of Human Resources

ad5wpb@r.postjobfree.com • 704-***-****

www.linkedin.com/in/meloniegeddes • Charleston, SC

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Driven and enthusiastic self-starter who blends strong human resources and customer success in hospitality and corporate environments. An expansive background and proven track record in HR, hospitality, and business process and improvement. Capable of developing targeted solutions with a keen focus on employee engagement and satisfaction. Dynamic communicator, and agile and innovative strategist with success solidifying organizational goals and aligning solutions that drive business objectives.

Key Features

HR Program Development

EEO, FLSA, ADA, HIPAA, COBRA, OSHA, FMLA, STD/LTD

Benefits Administration & Set-up

Project Management

Business Process, Design, & Improvement

Systems Admin & Analysis

Succession Planning

ServIce Delivery

Communication Strategy

Team Recruitment & Performance Management

Training & Development

Change Management

Collaborative Problem Solving

Organizational Restructuring

ADP Payroll

Wage & Comp Structuring

Employee Relations & Satisfaction

Compliance Management

Education

B.A. in Political Science – Cum Laude (3.5)

University of North Carolina Charlotte

Software

-Numerous Point-of-Sale Systems

-ERP/CRM: SAP, Oracle, Salesforce, POSoE, Stelplan

-HR/Recruiting: Workday, Peoplesoft, Paycom, ADP, Taleo, LinkedIn Recruiter

-Administrative: Microsoft Office Suite, Google Suite, Sharepoint, Outlook

-Web Creation: Wordpress, Avada, Canva

-Virtual Management: Zoom, GoToMeeting & Training, Zendesk, Slack, WhatsApp

-Marketing: Mailchimp, Hootsuite, Constant Contact

Career Experience

The Co-op Frosé & Eatery, Charleston, SC 2021 – Present

Head of Human Resources

Developed and implemented HR program and operating processes while scaling business from 2 to 10 nationwide stores across 7 separate LLCs.

Continuously evaluate current state of business and operations to identify enhancement opportunities that improve training, engagement, and workflows.

Oversee recruiting, hiring, workforce planning, disciplinary, termination, and succession planning initiatives in ever-evolving industry.

Talent Inc., Remote 2016 – 2022

Freelance Resume Writer & Career Coach

Consulted with international and domestic clients to ascertain career goals, align past experiences with future goals, and craft dynamic and attention-grabbing resumes, cover letters, and LinkedIn profiles.

Delivered service excellence through a collaborative and interactive process of customer support and order completion.

Consistently received 5-star customer reviews and internal accolades for maintaining compliance with strict company criteria and guidelines.

Momentive Performance Materials, Charlotte, NC 2017 – 2019

Team Lead, Customer Support

Acted as subject matter expertise to deliver world-class service and support to 130+ global customer accounts, while ensuring team achieved success metrics.

Leveraged one-touch methodologies and global business processes to support customer accounts across specialty product lines.

Partnered with field sales, supply chain, and shipping managers to ensure service levels and customer needs fulfillment.

Managed and resolved customer escalations with focus on customer satisfaction and retention while utilizing standardized business processes.

Employers Advantage, Remote 2016 – 2018

HR Consultant

Provided expertise in diverse areas of HR management to ensure streamlined talent management programs that support small business customers.

Collaborated with CEOs and senior management across organizations to deliver customized HR, compliance, and L&D strategies based on company needs.

Responded to new client inquiries to promote services offered and convert inquiries into new accounts with innovative consultation solutions.

Acted as database administrator, managed social media channels, blog content, and special projects, such as principal UI/UX tester on new proprietary HR SaaS.

Previous Career Experiences: (Full career work history available upon request)

Business Process Analyst – Healthstat, Inc.

Customer Service Supervisor – Salvin Dental Specialists

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