Customer Service Life Insurance
Resume:
Muhammad Waseem
ad5wo8@r.postjobfree.com
Profile
"I am a results-driven banking professional with over seven years of experience in retail banking. My expertise includes customer relationship management, financial advising, and risk assessment. I have a proven track record of exceeding sales targets and delivering exceptional customer service. I am now seeking a challenging role in a dynamic banking environment where I can leverage my skills to drive business growth and enhance customer satisfaction."
Experience
Faysal Bank limited April 2023 to till date
Branch Manager (OG I)
Responsibilities and Achievements
●CASA maintain 200 million in 2023 Branch Deposit
●Achieve all targets within Six Month and getting 2nd position in Sialkot region.
Askari Bank limited Nov. 2022 to April 2023
Relationship Manager (AMG)
●NTB, Personal Loan, Credit Card, Auto Finance and Bancassurance
United Bank Limited Jan-2021 to October 2022
SRM (Signature UBL Priority Banking)
Habib Bank Limited September-2018 to till December-2020
Relationship Manager (Retail Banking)
Responsibilities
●CASA maintain 129 million base and add more than 100 million in branch deposit in one year
●NTB, Personal Loan, Credit Card, Auto Finance and Bancassurance
Achievements
Achieve all targets within year and getting top position in area and 8th position In Sialkot region.
EFU Life Insurance Jan 2018 to 30-SEP-2018
Executive Sales Coordinator in bancassurance ABL Sialkot.
Responsibilities
●Working with team to generate maximum business from Sialkot Region
●Achieving MTD Utilizing Customer services and Sales experience of 6 Years and getting in touch with customer on various touch points, calls & meetings.
●Promote products and services of EFU Life Insurance
●Identify customer needs and offer best plans.
Jubilee Life Insurance Jan 2015 to Dec 2017
Team Leader in bancassurance Department Sialkot.
Responsibilities
●Working with team to generate maximum business from area
●Achieving MTD Utilizing customer services experience of 3 Years and getting in touch with customer on various touch points, calls & meetings.
●Promote products and services of Jubilee Life Insurance
●Identify customer needs and offer best plans.
Wateen Telecom Franchise. April 2014 to Dec 2015
Consumer Business Unit
Designation: Customer Services officer
Job Description:
Customer Service Officer within the team is to respond to a variety of customer requests and inquiries via the telephone or in person over the counter.
The range of inquiries and requests customer service officers may respond to include:
Inquiries and requests on Wateen Internet products and services such as Consumer, Corporate, Prepaid and Postpaid accounts, Wateen telephony and internet services
Responsibilities:
• Receive and respond to customer service Wateen account inquiries on account balances, transaction details, statements and charges.
• Open new Wateen Connection /Closing Connections
• Inquiries on internet services
• Promote Wateen products and services
• Identify customer needs
• Refer customers to appropriate Internet services and representatives.
Wateen Telecom. February 2010 till April 2014.
Consumer Business Unit
Designation: Consumer Account Manager
Job Description:
Dealing directly with customer to improve customer experience in services for maximizes the revenue, by working with all active and inactive external and internal customers.
●Achieving customer churn Utilizing customer services experience of 3 Years and getting in touch with customer on various touch points, calls, emails, escalations etc.
●Resolving problems in services by troubleshooting, post-sale solutions, promotions.
●reduction targets multiple times.
●Working with teams and analyzing revenue charts and making strategies and to provide the vital funds to retain services for customer and funds for customer service operations.
●Working with sales team to improve sales.
●
Qualification
IBL College of Commerce B.Com
Institute of Business Laureates
(Certificate in Office Management)
(Certificate in Computer Hardware)
Computer Skills
Office Package
MS Word, MS Excel, MS PowerPoint, MS Access, Urdu In Page
Personal Information
Father’s Name: Nazir Ahmed.
Date of Birth May 14, 1986
N.I.C 34502-6266875-1
Marital Status Married
Present Address Mario Street Rehman Road Jajay Sahian Sialkot
Mob: 032********/033*-*******
Hobbies:
Reading Books on IT topics
Playing Outdoor games
Languages:
Fluent in English, Urdu and Punjabi
Reference:
Available on demand
Contact this candidate