Customer Service General Office
Resume:
Reina Toman
*****.*******@*****.***
SUMMARY
Results-oriented Customer Service manager with diverse background in management, accounting and marketing.
Providing excellent customer service and making operational and procedural improvements.
HIGHLIGHTS
Client relations specialist Skilled at multitasking
Conflict resolution techniques Training and development
Meticulous attention to detail Deadline oriented
Focused on customer satisfaction
EXPERIENCE
Colony One Auto Center
August 2023 – February 2024
Bookkeeping
Balanced all financial statements
Tracked and posted parts tickets
Scheduled client services
General office duties
Customer Service, Accounting and Marketing
August 2017- April 2023
ServPro of Bellaire and Galveston and Lake Jackson
August 2017-April 2019(missed work due to COVID)
ServPro of West Fort Bend County and River Oaks
October 2019- April 2023
Handle all scheduling of jobs
Make sure all proper forms are submitted for each job
Track all outstanding paperwork
Provide all information and description to customers on job services and what exactly we may provide
Handle most customer inquiries
Input customer information and maintain the database
Work closely with insurance adjusters to acquire approvals for estimates and services
General office duties
Customer Service Representative
August 2016 to July 2017
Ice Blue Advertising –Katy, Texas
Assist with all inside sales
Track and notify clients of current orders
Handle and respond to many customer/vendor disputes
Track vendor invoices and payments
Inventory responsibilities
Some accounting duties
Generate potential clients
General office manager duties
Client Services Coordinator
September 2015 to July 2016
Fort Bend Lawyers Care – Rosenberg, Texas
Assist clients with initial Intake information
Help set up and participate in all legal clinics, board meetings, CLE classes and general office duties
Customer Service Representative
October 2013 to August 2015
American PromoPrint –Rosenberg, Texas
Handle all inside sales
Responsible for current orders
Solve any customer/vendor disputes
Calculate payroll for all office staff
Generate potential clients
General office manager duties
Owner /Operator
October 2007 to April 2009
The New Mustang Lounge –Rosenberg, Texas
All general duties as bar manager
Designed marketing plan for business
Handle all hiring of staff and entertainment
Catering Specialist
April 2000 to October 2013 (some part time)
Affairs with Flair/Italian Maid Café – Richmond, Texas
Responsible for organizing all catering events to make sure food and set ups are on time
Supervised all major catering events to ensure all customer requests were completed
Help clients with special arrangements for bands, weddings cakes and other vendors
Handle caterings for groups from 12 to 1000 people with a basic set up to extensive service
All my previous experience has been in the financial industry. I have been involved in the sales and training of proprietary software for large investment firms while I was living in New York City from 1993 to 2000.
EDUCATION
Business/Marketing
University of Houston – Houston, Texas
New York University – New York, New York
REFERENCES UPON REQUEST
Contact this candidate