Sales Representative Customer Service
Resume:
brandon moore
Jacksonville, AR *****
*******@*****.***
Work Experience
Custodian
Big T's barber and beauty salon - North Little Rock, AR April 2016 to Present
help customers with their needs and clean up the shop. Advertise for the company on social media and the internet. Come up with ideas on how to build the company brand. Sales Representative
MDS Communications - Mesa, AZ
November 2019 to April 2024
Work from home remotely calling people for donations and talking to potential donors. We make 400 to 500 calls a day. A lot of cold calling outbound. You have to persuade potential donors to give to charities. Telemarketing Sales Representative
The Heritage Company - Sherwood, AR
August 2004 to June 2022
Working as a telemarketing sales representative I would call residents and businesses on the phone and persuade them to donate to charities. We made over 500 calls a day. Coach and supervise employees on getting donations from various charities. Achieved coach of the month and the best team several months. CSR - Customer Service Representative
Wal-Mart - Remote
April 2004 to November 2019
Receive inbound calls and chats from several customers a day about their issues with problems from products. Help customers get returns and refunds. Chat with customers about their shipping issues. Remain compassionate and empathetic towards customers. Education
Associate in Science (AS) in Information Technology Pulaski Technical College - North Little Rock, AR
January 2008 to August 2010
jacksonville high - Jacksonville, AR
2003 to 2006
Skills
• Cold calling (10+ years)
• Lawn care
• Custodial experience
• Cooking (10+ years)
• Sales (10+ years)
• Customer service (10+ years)
• Customer support (10+ years)
• Telemarketing (10+ years)
• Windows (10+ years)
• CRM software (10+ years)
• Typing (10+ years)
• Technology sales (10+ years)
• Inside sales (10+ years)
• B2B sales
• Outbound sales (10+ years)
• Salesforce
• Sales
• Outbound sales
• Telemarketing
• Cold calling
• Inside sales
• Customer service
• Direct sales
• CRM software
• B2B sales
• Typing
• Negotiation
• Windows
• Supervising experience
• Training & development
• Financial services
• Cooking
• Salesforce
• Operating systems
• Help desk
• Marketing
• Presentation skills
• ServiceNow
• Active Directory
• Business development
• Customer relationship management
• Leadership
• Mentoring
• Senior leadership
• Relationship management
• Compliance management
• Telecommunication
• Medical terminology
• Documentation review
• Computer networking
• Sales management
• Communication skills
• English
• Front desk
Languages
• English - Fluent
Certifications and Licenses
Career Readiness Certification
February 2008 to Present
Driver's License
December 2021 to April 2027
Assessments
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Typing — Completed
October 2021
Transcribing text
Full results: Completed
Written communication — Proficient
October 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Attention to detail — Proficient
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Outside sales — Completed
October 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Completed
Work motivation — Proficient
October 2021
Level of motivation and discipline applied toward work Full results: Proficient
Call center customer service — Completed
October 2021
Demonstrating customer service skills in a call center setting Full results: Completed
Data entry: Attention to detail — Proficient
September 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Sales skills — Proficient
September 2021
Influencing and negotiating with customers
Full results: Proficient
Inside sales — Proficient
September 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Working with MS Word documents — Completed
October 2021
Knowledge of various Microsoft Word features, functions, and techniques Full results: Completed
Technical support — Completed
October 2021
Performing software, hardware, and network operations Full results: Completed
Customer service — Completed
September 2021
Identifying and resolving common customer issues
Full results: Completed
Technical support: Customer situations — Completed October 2021
Responding to technical support situations with sensitivity Full results: Completed
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Spreadsheets with Microsoft Excel — Completed
October 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed
Sales fit — Proficient
October 2021
Measures the traits that are important for success in sales positions Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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