Customer Service Team Leader
Resume:
Kay Kelly Catrambone
Plantation, Fl 33317
email: ad5wm7@r.postjobfree.com
Cell 704-***-****
CAREER OBJECTIVES: To utilize my vast array of skills to support your company to exceed growth potential in record time. Strive to help as many people as I possibly can.
AREAS OF EXPERTISE: Strong independent working skills as well as an impeccable team leader. Excellent work ethic and look forward to new and challenging endeavors. Moves in a progressive and positive forward direction. Provides strong organizational skills abound with very personable and dedicated loyalty toward customer service.
EXPERIENCE
Creative Care (2007 – Present) CEO/Owner CNA – Private duty in home care specialist. Coordinating medications, bathing, shopping, Doctor Appointments, cooking and wellness education. Provide Physical Therapy instructions customized for the Patient’s specific needs. Employed 4 CNA staff members. Professional Nanny Services and Home Management.
JRC & Associates (1990-2007) CEO /Medical Management Consultant
Medical /Business Management Consulting: Worked concurrently with Doctors.
Medical/Dental/Wellness: Successfully set up to run their practices efficiently. Prepared staff to utilize computer software, bookkeeping and productivity report usage. Developed and implemented employee efficiently as well as the importance of excellent customer service and provides guidelines for appropriate roles . Ensured pertinent understanding of OSHA Compliances, insurance verification/submission as well as all billing/coding regulations. Provided Policy and Procedure Manuals.
Provided all clients complete service support 24 hours a day. Responsible for presenting the most proficient management skills possible. Provided ta payroll, financial and bookkeeping services.
Birkdale Residents Club Activities Director / HOA Manager
Developed Marketing and Recruiting. Events and activities planned directed towards all age groups in neighborhood. Set up all meetings with Realtors and Builders. Provided tours of development, model homes and clubhouse for prospective buyers. Managed HOA, posted money, managed office and pool.
US Shoe Corporation – Lenscrafters
Retail Manager Responsible for staff of 28-48 employees of optical retail company. Directed all sales, returns, productivity goals, promotions, recruiting, training, payroll and reports and all aspects of Human Resources. Held weekly/monthly staff meetings. Met all daily company sales goals. Successfully operate the store in a positive manner, leading associates to eagerly follow company policies and procedures.
Professional Golf Association (PGA) Public Relations Director
Served as the liaison between Country Clubs and PGA. Assistant to PGA Professionals. Set up Pro-Am dinners, lodging, social events, celebrity events and promotions with sponsors. Prepared paring sheets, worked score boards, pin placements, and collected score cards at tournament completion.
CERTIFICATES
Linda Miles & Associates Practice Management/Communications/Consulting
Jennifer De St George, MBA Patient Relations and Financial growth.
Katz Management Group Managing & Marketing Chiropractic Business
Business Management I & II Delaware County Community College
EDUCATION :University of Texas Austin, TX .Major: Business Management/ Public Relations/Marketing Minor: Early Childhood Development/Psychology
Special Skills
Hope House - Provide counseling to homeless women and their children.
.Provide Management for non- profit home and administrative services.
.New York School of Interior Design Provide interior decorating for clients at home or office.
Kidz Round Up - Irving, Texas Co-owner/Operator of licensed day care center. Employed 17 part/full time teachers and aids.
Taught Montessori Program.
Conducted teacher evaluations.
Provided progress reports for parents
.Project Hope/Family Services Montgomery County - Provide in-home aid for terminally ill patients
.Rain- Regional Aids Interfaith Network Counselled and cared for people with HIV.
Pregnancy Centers Provided shelter to women giving their children up for adoption. Provided education, counseling and support.
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