Product Owner Supply Chain

CLAUDIA DIAZ DELGADO

Dallas, Texas ***** • 303-***-**** • ad5wlw@r.postjobfree.com • linkedIn.com/in/claudiadelgado1019

Agile Project Management Leadership JIRA Scrum Alliance Certified ScrumMaster® (CSM®)PO PROFESSIONAL EXPERIENCE

TOYOTA MOTORS NORTH AMERICA, INC./Plano, TX

Product Owner, 2022 to Present

■ Owned the product roadmap for TLS(Toyota Logistics Services) and Supply Chain. Met 96% of all feature deadlines by identifying and mitigating any engineering roadblocks.

■ Acted as the liaison between product, IT, and business teams to understand customer demand for new features and prioritize the product roadmap leading to a 35% increase in yearly revenue.

■ Facilitated effective and open communication between multiple executive stakeholders, engineering, and marketing, reducing impediments, reaching key milestones and completing the sprint faster to complete the development of featured products.

■ Collaborated with developers to run data analytics for the creation of efficient logistics processes to reduce costs and increase revenue.

■ Improved team dynamics and performance by introducing agile methodologies like stand-ups, sprint reviews and sprint planning sessions, increasing efficiency by 25%.

■ Owned the planning and scheduling of two-week sprints and clearly articulated the product vision to engineering resulting in hitting 99% of the product goals defined at the beginning of the year in 2023.

■ Refined outsourcing strategy, resulting in increased offshore headcount from 6 to 12 employees.

■ Overhauled the obsolete legacy source code of two production applications, resulting in increased usability and reduced run time performance by 50%.

ALTERRA HOME LOANS Dallas, TX

Product Owner/Manager 2021 to 2022

■ Developed and tracked delivery metrics in Jira including Value Stream mapping, Epic and Release burndown, Value delivered and use metrics data in optimizing team workflows and support the holistic operations of Alterra as an Enterprise resulting in 26% decrease in new product deployment time.

■ Organized and Planned ART activities, including PI planning, System Demos to manage cross dependencies and facilitate cross functionality and collaboration between multiple agile teams to power the Agile Release Train.

■ Supported multiple teams in the Machine learning and AI ecosystems in implementing and maintaining data driven custom software solutions for end users and stakeholders.

■ Collaborated with product Owners to continuously refine and prioritize product backlog items, guide them in utilizing agile best practices to maximize value and well defined descriptions, translating requirements into clear deliverables and proper acceptance criteria.

AMERISAVE MORTGAGE CORPORATION/Dallas, TX

Project Owner/Agile Coach 2018 to 2021

■ Led the Agile transformation team by creating detailed agile transformation roadmap with clear milestones, coaching teams in agile principles to establish technical discipline to embrace and exhibit the agile mindset to deliver working software.

■ Coordinated and facilitated sprint planning, sprint reviews and retrospectives sessions, daily scrums, and review scopes and functionality of products to be delivered during sprint.

■ Ensured seamless implementation of changes and system releases through strong release planning, change coordination, system and user acceptance testing, release, and deployment management.

■ Collaborated with other Scrum Masters at Scrum of Scrum events to mitigate project risks and dependencies, cultivated strong relationships with clients, and responded to emergencies and issues quickly by establishing strong lines of communication.

■ Worked closely with the development team in leveraging Scrum principles and data analytics to build algorithms to automate insurance claim approval processes leading to 35% faster claim processing time. EDUCATION

UNIVERSITY OF COLORADO, DENVER Masters of Business Administration GPA 3.6 UNIVERSITY OF COLORADO, DENVER Bachelor’s of Science, BIOLOGY GPA: 3.8 ADDITIONAL

● Technical skills: AutoCAD, Microsoft Project, Azure Agile & Waterfall Methodologies, Microsoft SQL Server, Amazon Web Services (AWS)

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