Customer Service Help Desk

LINDA SANDEFUR

Hicksville, NY ***** ***/***-**** ad5wlo@r.postjobfree.com ·

Utilize my skills as an experienced Computer Support Specialist to help solve technical issues, train, and assist end users, focusing on technical service delivery and ongoing support, overseeing quality control inspection and test product while solving technology related problems

EXPERIENCE

VOXX INTERNATIONAL HAUPPAUGE, NY 2021-PRESENT

Customer Service

Provide initial support for customer inquiries received via the telephone and/or internet

Assess nature of client's problem and may resolve simple and basic support issues

For more complex issues, directs to appropriate technical customer support center specialist

May perform administrative support activities

Enter requests into Help Desk ticketing system (Zendesk)

Complete requests such as new warranties

ZEBRA TECHNOLOGIES HAUPPAUGE,NY 2023 PRESENT

Help Desk

Provide assistance for customers all over the world

Assistance with laptop or wifi and barcode configuration

Help with transmitting data

MAXI AIDS FARMINGDALE, NY 2019-2020

Customer Service

Speaking with customers about products, knowledge of brands (100+ calls)

Listening to issues, handling returns, selling product for low vision/hearing loss

Emailing with customer about their online orders including fraud prevention

Receive and process orders, pricing, changes in service, discontinuance, and

SKILLS

Ivanti

. Zendesk

. MiCollab

. Teams

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